TechRepublic Resources
- IBM Corporation Creates a Seamless Organization for Customers Worldwide
- Committed to providing a seamless customer experience, International Business Machines Corporation (IBM) - the world's largest information technology company - decided to standardize on common worldwide sales processes, using one set of worldwide data standards. The company then turned to Oracle's Siebel CRM applications to tie all the pieces together....
- Tags: Worldwide Sales, Oracle Corp., Siebel Systems Inc., IBM Corp., Sales Strategy, Quality, Advertising & Promotion, Customer Relationship Management (CRM), Marketing Research, Enterprise Software, Sales, Business Operations, Marketing, Software
- Case studies
Additional Resources
- Salesforce.com Case Study: BridgeStreet Worldwide
- BridgeStreet Worldwide's management needed visibility into global pipeline & customer relationships to grow business. The company required customizable CRM to match proprietary sales methodology and also wanted to drive adoption & support remote sales reps with offline access, Outlook and PDA integration. BridgeStreet Worldwide chose salesforce.com over Siebel OnDemand Upshot...
- Tags: Salesforce.com Inc., BridgeStreet Worldwide, Sales Strategy, Sales Force Management, Sales
- Case studies
- Mahr Increases Sales Productivity 50-90% in Nine Months Using Salesforce
- As a leading global provider of measuring instruments, pumps, and bearings, Mahr Group was challenged with understanding customer needs in scores of sales territories worldwide. A historical reliance on separate, fragmented sales and customer service systems meant that each territory had its own unique approach to managing customer relationships -...
- Tags: Salesforce.com Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- FAG Sales Europe - More Clout With mySAP CRM
- FAG employs 18,000 people worldwide and 450 of them belong to FAG's largest sales organization, FAG Sales Europe, which has subsidiaries in 12 countries and generated sales of around £400 million in 2001. FAG Sales Europe, which is responsible for business with European industrial customers within the FAG Kugelfischer group,...
- Tags: mySAP, mySAP CRM, CRM, FAG, Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- CRM User Adoption Rate Soars From 50% to 90% After Quantum Implements Salesforce
- Quantum required new solution to support renewed focus on channel sales efforts & processes. The solution must be easily deployed across the U.S., EMEA, & AsiaPac. Quantum needed CRM solution to be capable of tracking channel sales results. The company selected salesforce.com over conventional client/server software. They Quickly upgraded to...
- Tags: Salesforce.com Inc., Quantum Corp., CRM, Sales Strategy, Sales Force Management, Sales
- Case studies
- How Cisco IT Developed a Sales Web Portal
- This case study describes the deployment of an internally developed Web portal that drives sales productivity. The portal includes personalized sales and customer information, forecasting data, and management applications, and is based in part on Cisco products for content and storage networking. The E-Sales portal, developed in partnership by the...
- Tags: Information Technology, Cisco Systems Inc., Portals, Sales Strategy, Internet, Sales
- Case studies 2007-12-17
- Genesys Telecommunications Laboratories Rolls Out Customized Views and Strong Tracking Features to 350 Salesforce Users Worldwide
- Genesys Telecommunications Laboratories wanted to enhance and measure sales and marketing efforts worldwide. The company required integration capabilities, plus flexibility to adapt to company's specific needs and processes. They needed rapid implementation across multiple divisions in North America, EMEA, and APAC. Genesys Telecommunications Laboratories implemented salesforce.com Enterprise Edition. The solution...
- Tags: Salesforce.com Inc., Solution, Genesys Telecommunications Laboratories, Sales Force Management, Marketing Research, Sales, Marketing
- Case studies
- InFact Reduces Sales Cycle Time by 15 Percent Using Siebel CRM OnDemand
- The InFact Group is a global technology consulting organization with a world-class portfolio of customers in Europe, the United States, and the Indian subcontinent. The challenge was to replace the multitude of legacy systems it relied on to manage a growing number of increasingly complex customer relationships. InFact deployed Siebel...
- Tags: Siebel CRM OnDemand, On-demand, Sales Opportunity, Siebel Systems Inc., Sales Cycle, Infact, InFact Group, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- Air Products Standardizes Sales Processes for More Accurate Forecasts With Salesforce
- Air Products & Chemicals, Inc., a leading manufacturer of industrial gases and specialty chemicals, has chosen salesforce.com as its enterprise-wide CRM solution. Air Products' sales and marketing teams worldwide are implementing salesforce.com applications to enhance sales processes, track customer interactions, and coordinate campaigns across multiple businesses. This will allow Air...
- Tags: Salesforce.com Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- Salesforce.com Deploys Own CRM Applicationon BlackBerry for Its worldwide sales Force
- Salesforce.com is the market and technology leader in on-demand Customer Relationship Management (CRM). With business growing exponentially, Salesforce.com wanted to equip its sales teams with the same kind of wireless CRM tools its customers use for business success. The company decided to engage their current partners to extend wireless use...
- Tags: Salesforce.com Inc., Sales Force, CRM, Sales Force Management, Sales Strategy, Sales
- Case studies
- Microsoft Certified Professional Training Develops Skills for Canon Sales
- In 1996, Canon Sales' team of support engineers was mandated to lead the implementation of Canon Over IP. This new focus dictated the migration to Windows NT4.0 as Canon Sales' operating system. As a result, Canon Sales needed to develop its system engineers into IT experts who could install, configure,...
- Tags: Professional Training, Microsoft Corp., Canon Inc., Sales Strategy, Sales Force Management, Microsoft Windows, Sales, Operating Systems, Software
- Case studies
- Smooth Implementation Yields an Improved Sales & Distribution Module Across Multiple Product Lines
- Schlumberger Oilfield Services provides virtually every type of exploration and production service required during the life of an oil and gas reservoir. Schlumberger Oilfield Services is implementing SAP R/3 worldwide. EMC Documentum Consulting was responsible for supporting and consulting Schlumberger's implementation of the SAP R/3 module Sales & Distribution (SD)....
- Tags: Schlumberger Ltd., EMC Corp., Schlumberger Oilfield Services, Sales Strategy, Sales Force Management, Enterprise Resource Planning (ERP), Storage, Sales, Enterprise Software, Software, Hardware
- Case studies
- Worldwide Standardization of IT Support for Sales and Marketing With mySAP CRM
- The company wanted to develop standards for every relevant CRM process throughout company's global organization. Siemens AG, headquartered in Berlin and Munich, Germany, is using the best practices of a Customer Relationship Management (CRM) template based on SAP solutions to replace its previous heterogeneous CRM application landscape with a group-wide...
- Tags: mySAP, Information Technology, SAP AG, Sales, mySAP CRM, CRM, Standardization, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Successfully Re-Skilling a Work Force With Customized Virtual Classroom e-Learning
- SEM manufactures telecommunications switching equipment and sells it to carriers worldwide. When SEM began producing telecommunications products for the new converged carrier market, the product shift meant that they had to re-skill their sales force and sales engineers so that they could understand and sell into this new market. The...
- Tags: Global Knowledge Network Inc., E-learning, Telecommunications, Training, Sales Strategy, Workforce Management, Telephony, Sales Force Management, Sales, Human Resources, Networking
- Case studies
- Microsoft Business Solutions Webcast: Microsoft CRM: An Advanced Look (Level 200)
- Successful sales professionals know one of the keys to success is a consistent sales process. Without a well documented and well executed sales strategy it is a challenge to provide customers with a repeatable sales experience. Creating a powerful sales methodology is just the first step. The next steps are...
- Tags: Webcast, Microsoft Corp., Microsoft CRM, CRM, Sales Strategy, Sales Force Management, Sales
- Webcasts
- Sage CRM SalesLogix Web Client Helps Conferon Grow
- For more than 30 years, Conferon has flawlessly executed annual conventions, sales meetings, tradeshows, special events, and all types of customer-oriented functions. At double-digit growth rates for the past decade, Conferon needed a way to efficiently manage sales and opportunities, whether they came from an ever-expanding worldwide sales staff, electronically...
- Tags: Web, Sage CRM SalesLogix, Sage Software, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- With Salesforce.com, BroadVision Meets the Demands of a Growing Worldwide Customer Base
- Like just about every Internet-related company, BroadVision, a leading provider of personalized e-business applications, experienced tremendous growth in 1999. Rapid worldwide expansion led BroadVision to search for an accurate, universally accessible data tracking system that would give its global sales force the ability to forecast future deals in real time....
- Tags: Salesforce.com Inc., BroadVision Inc., Sales Force Management, Sales
- Case studies
- Spectrum Chemicals & Laboratory Products Revamps System for Worldwide Uniformity and Growth
- Founded in 1971 as a fine chemical manufacturer, Spectrum Chemicals & Laboratory Products, a division of Spectrum Chemical Mfg. Corp., has grown into a customer-focused global supplier of high quality chemicals, laboratory supplies, and equipment. The company wanted to replace antiquated, homegrown system that no longer offered the flexibility and...
- Tags: Chemicals, Oracle Corp., ERP, Spectrum, Sales Strategy, Enterprise Resource Planning (ERP), Manufacturing, Enterprise Software, Sales, Software
- Case studies
- Worldwide Stock Monitor (exe)
- The Worldwide Stock Monitor gathers 1800+ Worldwide Finance Securities Stock Exchanges Web sites. It allows you to monitor Worldwide Stock daily trends directly. A very quick and easy way to stay in touch with your favourite Finance Securities Stock Exchanges around the whole world. Read your Securities Stock Exchanges Information...
- Tags: Stock, Stock Exchange, YiFei Software, Worldwide Stock Monitor, Investment, Finance
- Software downloads 2008-04-29
- Floral Goods Manufacturer Gains Time-Saving Insight With Business Software
- Syndicate Sales provides a range of floral hard goods products to wholesalers, supermarkets, and mass merchant retailers worldwide. To manage business-critical information, the company relied on JD Edwards from Oracle running on the AS/400 platform. This solution was accessible to only a few employees, and Syndicate Sales employees were forced...
- Tags: Microsoft Dynamics, Business Software, ERP, Microsoft Corp., Syndicate Sales, Enterprise Resource Planning (ERP), Enterprise Software, Retail, Software
- Case studies 2008-02-01
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