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- NICE Systems Case Study: Worldspan
- Georgia-based Worldspan is a leading provider of technology resources for travel suppliers, travel agencies, e-commerce sites and corporations worldwide. Worldspan provides comprehensive electronic data services that enable consumers to search and book travel and travel-related services from approximately 800 suppliers around the globe. They required a tool that would make...
- Tags: Worldspan, Contact Center, NICE Systems Ltd., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Programmers Increase Gateway Performance Five-Fold With Half the Effort
- Worldspan links more than 800 travel suppliers with customers worldwide. Traditionally, its customers connected to Worldspan's mainframe through an enterprise gateway, but the gateway was not load-balanced and, therefore, difficult to scale effectively. As business grew rapidly, so did the need for additional concurrent connections, causing operational costs to spiral....
- Tags: Gateway Inc., Worldspan, Gateway, Programmer, Mainframes, Microsoft Development Tools, Channel Management, Performance Management, Servers, Hardware, Development Tools, Software Development, Software/Web Development, Marketing, Human Resources, Workforce Management
- Case studies
- The CIO's code of ethics for managing electronic data
- Teaching employees about the ethics of data management is part of the daily routine for Sandy Hofmann, CIO of an Atlanta IT firm. One day, Hofmann discovered that a marketing employee had just given a 700-name customer list to a vendor. Hofmann chased down the vendor to retrieve the list....
- Tags: code of ethics, CUSTOMER DATA, customer data, Hofmann, Mary O'Doherty, Worldspan
- Technical articles 2003-06-30
Additional Resources
- Largest Resort Chain in the World, Sol Melia, Boosts Website Sales 200% Using CA's AllFusion Gen
- Sol Melia is the largest resort chain in the world. It is the leading hotel chain in Spain, Latin America and the Caribbean, and the biggest resort hotel company worldwide. The company wanted to expand internationally and needed a web-based marketing and sales system. Using AllFusion Gen from Computer Associates...
- Tags: Web Site, Computer Associates International Inc., CA AllFusion, Sol Melia, Sales Strategy, Databases, Sales, Enterprise Software, Software, Data Management
- Case studies
- ITA Software improves Continental's Internet sales
- Companies can maximize ROI on their Web sites by improving customer experiences, converting more shoppers to buyers, and reducing transaction costs. Sometimes it's possible to accomplish multiple goals with one technology application, as Continental Airlines demonstrated recently on its Web site.By integrating Cambridge, MA-based ITA Software's Global Airfare Pricing and...
- Tags: Continental Airlines Inc., ITA Software, David Southgate, Internet
- Technical articles 2003-08-27
- Web services opportunities in the transportation industry not strong
- By Robert Goodwin, Gartner DataquestAt first glance, the transportation industry seems an excellent prospect for the deployment of Web services. The industry is globalized, has a high degree of collaboration in air travel and cargo logistics subsectors, is well standardized in a number of data interfaces, and needs to communicate...
- Tags: Gartner , industry, transportation, transportation industry, Web, Web service
- Technical articles 2003-02-13
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