Sponsored White Papers, Webcasts, and Downloads
- 5 Strategies to Deliver World Class Customer Service in Financial Services
- Financial Services providers can significantly improve their competitive position, acquire more new customers, retain their profitable existing customers and manage their costs more effectively by offering World Class Customer Service in their Contact centres. Providing World Class Customer Service cannot be achieved by simply employing the best contact centre staff...
- Tags: Strategy, Customer Service, Nortel Networks Corp., Financial Service, Financial Services Company, Financial Planning, Financial Services, Finance
- White papers 2006-08-01
- IPC Delivers World-Class Customer Service With BMC Software
- With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by...
- Tags: BMC Software Inc., Remedy Corp., IPC, It Management, It service Management
- Case studies
- How Is IP-Based Speech Self-Service Changing the Rules?
- World-class customer service organizations understand that effective, speech-based self-service can work wonders in balancing the challenges between cost containment and improving customer service. But most organizations are only beginning to understand the impact of IP-based technologies on self-service. When a person considers that most customer dissatisfaction today is with self-service...
- Tags: Customer Service, IP, Product Marketing, Customer Relationship Management (CRM), Network Technology, Networking, Marketing, Enterprise Software, Software
- Webcasts
- Cardinal Health Distributes Real-Time Information With PeopleSoft Enterprise CRM
- Cardinal Health wanted to provide world-class customer service and support to its Pyxis products customers. In order to help expand the business and improve overall customer satisfaction, the call center needed a reliable, cost-effective way to involve the entire workforce in addressing customer requirements. Cardinal Health successfully implemented the PeopleSoft...
- Tags: PeopleSoft Inc., Cardinal Health Inc., CRM, Product Marketing, Product Development, Roi/Tco, Customer Relationship Management (CRM), Call Centers, Workforce Management, Recruitment & Selection, Marketing Research, Marketing, Research & Development, Business Operations, Finance, Managerial Accounting, Enterprise Software, Software, It Operations, Human Resources
- Case studies
- University of Washington Deploys an Avaya IP DECT In-Building Wireless Voice Solution to Enhance Their World-Class IT Customer Service
- The University of Washington Computers & Communications Department wanted to equip their network engineers and other IT staff with an in-building mobility solution that would provide access to the full functionality of their desk phones. The solution also needed to deliver high-quality voice transmission for optimum troubleshooting and other elements...
- Tags: University Of Washington, Avaya Inc., Telecom & Utilities
- Case studies 2008-04-01
- Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service
- HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000...
- Tags: Business Process, Customer Service, Microsoft Corp., Microsoft CRM, CRM, HealthSource, Customer Relationship Management (CRM), Operational Planning, Product Marketing, Advertising & Promotion, Vertical Industries, Benefits, Enterprise Software, Healthcare, Software, Business Operations, Marketing, Human Resources
- Case studies
- Colorcon Cuts Product Lead Times, Simplifies Multinational Regulatory Compliance
- Pennsylvania-based Colorcon, a global manufacturing company, develops and supplies specialty products for the pharmaceutical, food and non-toxic printing industries and has built a solid business based on its ability to rapidly deliver safe and effective products that meet its customers' distinct requirements. Whether providing the coating for a new medication...
- Tags: Oracle Corp., Product, Oracle Process Manufacturing, Manufacturing, Regulatory Compliance, Document Management, Food & Beverage, Healthcare, Human Resources, Policies And Procedures, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies
- A Common Sense Approach to Intelligent Workforce Management
- No one knows better than today's call center and contact center managers how their work has increased in complexity. They must beat the competition by delivering the highest-quality customer satisfaction while still keeping operating costs down. To succeed in today's faster-paced contact center environments, managers are turning to automated tools,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), Workforce Management, Recruitment & Selection, It Operations, Enterprise Software, Software, Human Resources
- White papers 2005-01-01
- Afrox Creates World-Class Customer Service Center With BMC Software
- As a leading supplier of gas, welding, and related products to the consumer, African Oxygen Limited Afrox needed to centralize and consolidate billing and debt collecting. They chose BMC Remedy Action Request System AR System to help them create an effective way to communicate and exchange information between their contact...
- Tags: BMC Software Inc., Afrox, It Management, It service Management
- Case studies
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