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TechRepublic Resources
- More companies realizing the downside of outsourcing
- The latest survey from Robert Half Technology says that most CIOs do not outsource technology jobs outside the U.S. Ninety-four percent of the CIOs surveyed said their firms don't outsource. Nearly six in 10 CIOs whose companies do outsource said they are discontinuing the practice mostly because of the management...
- Tags: CIO, Outsource, Article, Worker, Workforce, Workforce Article, Recruitment & Selection, Workforce Management, Outsourcing, Human Resources, It Operations, Business Operations, Outsourcing & Subcontracting, Toni Bowers
- Blog posts 2008-01-23
Additional Resources
- Applying Inbound Techniques to Outbound in Workforce Management
- Has the outbound operation been operating without clearly articulated or functioning workforce management goals? Is a person looking for ways to gain greater accountability and flexibility for himself or herself and the team? Workforce management technology can give the person the visibility needed to make informed decisions - driving improvements...
- Tags: Technique, Workforce Management, Recruitment & Selection, Human Resources
- White papers 2006-01-26
- The Flight of the Creative Class: The New Global Competition for Talent
- The rules of the talent game have changed. In the past, geographic proximity to employers was driven by workforce demand. Communities expanded and contracted in direct response to large employers, who were responsible for local economic growth. Then, in a gradual reversal, many companies actually began to relocate to where...
- Tags: Talent, Workforce, Workforce Management, Recruitment & Selection, Human Resources
- Webcasts
- Interview With Travelocity: WorkForce Optimization (WFO) Best
- Industry analysts project that the global WorkForce Optimization WFO market will reach $1 billion in 2006. The following four technology segments that comprise WFO are becoming the focal points of successful centers and thriving enterprises: Call Recording, Workforce Management, Performance Management and e-Learning. Through this webcast the viewer will learn...
- Tags: Optimization, Travelocity, Workforce, Workforce Management, Recruitment & Selection, Human Resources
- Webcasts
- Merck Measures Global Workforce With PeopleSoft Workforce Analytics
- Merck, a pharmaceutical company, wanted to improve workforce decision making across its enterprise. The company also needed to consolidate global workforce data across various HR data sources and give managers timely access to analytical information. Merck has deployed PeopleSoft 8 Workforce Analytics, which delivers the information to provide strategic, comprehensive...
- Tags: PeopleSoft Inc., Analytics, Decision-making, Merck Co., Workforce, Workforce Management, Recruitment & Selection, Human Resources
- Case studies
- Webcast: IDC Expert: Preparing Your Organization for a Growing Mobile Workforce
- According to the most recent IDC Worldwide Mobile Worker Population Forecast, close to 75 percent of the U.S. workforce will be mobile by the end of 2011. If you're not paying attention to the mobile workforce trend, you and your company may be falling behind. Listen to...
- Tags: Webcast, Mobile, Citrix Systems Inc., International Data Corp., Workforce, Recruitment & Selection, Workforce Management, Payroll Solutions, Advertising & Promotion, Human Resources, Marketing
- Webcasts 2008-06-11
- Mobilizing Pepsi's Workforce
- The webcast will provide details and lessons learned from ELEVEN's development of an innovative mobile workforce application for Pepsi.
- Tags: PepsiCo, Sybase Inc., Workforce, Workforce Management, Recruitment & Selection, Human Resources
- Webcasts
- By Replacing Its Existing Workforce Management Solution, GE Consumer Finance Significantly Reduced Costs While Improving Performance
- GE Consumer Finance, a unit of General Electric Company, is a leading provider of credit services to consumers, retailers and auto dealers in 35 countries around the world. GE Consumer Finance Australia GECFA has contact centers in Burnley, Paramatta, Brisbane, Auckland and India. Following GE's acquisition of AGC, it was...
- Tags: General Electric Co., Performance, Finance, Workforce Management, Recruitment & Selection, Human Resources
- Case studies
- Enabling Your Mobile Workforce without Putting Your Data at Risk
- As the global workforce becomes increasingly mobile, it's more important than ever to prevent that workforce from becoming a liability to your organization. If just one employee loses a laptop, USB drive, or handheld device or uses sensitive data in unintended ways, your entire company could risk a highly public...
- Tags: mcafee inc., mobile, workforce, advertising & promotion, recruitment & selection, workforce management, marketing, human resources
- White papers 2008-07-01
- A Guide to Buying Inbound Call Center Technology
- The varieties of choice available make buying Automatic Call Distributors ACD and workforce management technology a challenging task. Thinking about key requirements for ACDs and workforce management can help managers narrow their choices. Today's call centers require technology that is flexible, reliable and capable of performing the planning tasks needed...
- Tags: Workforce Management, Recruitment & Selection, Human Resources
- White papers 2004-06-24
- 10 Steps to Selecting a Workforce Scheduling System: Lessons From Call Centers That Have Made Mistakes
- In the past few years, a vast majority of workforce management systems purchased by call centers have later resulted in dissatisfaction with their choices. All workforce management systems are not created equal. Most of them claim to have the same features, but the issue is how those features and functions...
- Tags: Workforce, Workforce Management, Recruitment & Selection, Human Resources
- White papers 2005-09-26
- Workforce Optimization: The New Workforce Management
- The contact center industry has used the term "Workforce Management" to describe systems that enable people to deal effectively with the complexities of demand forecasting and staff scheduling. While these systems can increase efficiency dramatically, they are only one part of a more comprehensive solution that increases the productivity and...
- Tags: Blue Pumpkin Software Inc., Optimization, Workforce, Contact Center Industry, Workforce Management, Recruitment & Selection, Performance Management, Human Resources
- White papers 2003-01-10
- 12 Secrets to Finding the Right Workforce Management System
- Evaluating workforce management systems? Seemingly small differences in the functionality of different products can have a major impact on the relative success of the contact center operation. This paper offers insight into the 12 secrets to finding the right system - one that's designed to help contact centers ensure the...
- Tags: Contact Center, Workforce Management, Recruitment & Selection, Call Centers, Customer Relationship Management (CRM), Human Resources, It Operations, Enterprise Software, Software
- White papers 2005-09-02
- A Common Sense Approach to Intelligent Workforce Management
- No one knows better than today's call center and contact center managers how their work has increased in complexity. They must beat the competition by delivering the highest-quality customer satisfaction while still keeping operating costs down. To succeed in today's faster-paced contact center environments, managers are turning to automated tools,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), Workforce Management, Recruitment & Selection, It Operations, Enterprise Software, Software, Human Resources
- White papers 2005-01-01
- Creating Public Sector Value in a Rapidly Aging World
- Governments worldwide are facing the challenges of an aging workforce. However, few are making concentrated and long-term efforts to change how they attract, develop and retain talent or to do more with less as workforce constraints tighten over the next 30 years. As a result, they are only briefly postponing...
- Tags: Accenture Ltd., Workforce, Workforce Management, Recruitment & Selection, Human Resources
- White papers
- TimeGate Workforce Management Software
- TimeGate is a scalable, flexible and powerful Workforce Management software system. TimeGate does more than most Human Resource software solutions. TimeGate includes state of the art Staff Scheduling software to optimise your workforce management. With TimeGate you will save money and improve service delivery. TimeGate will manage your basic human...
- Tags: Software, TimeGate Group, Tools & Techniques, Workforce Management, Recruitment & Selection, Management, Human Resources
- White papers
- Human Capital: Key Principles for Effective Strategic Workforce Planning
- The federal government is in a period of profound transition and faces an array of challenges and opportunities to enhance performance, ensure accountability, and position the nation for the future. Effective results-oriented management of government's most valued resource - its people - is at the heart of this transition. This...
- Tags: Federal Government, General Accounting Office, Human Capital, Workforce, Workforce Management, Recruitment & Selection, Human Resources
- White papers 2003-12-11
- NICE Systems Case Study: Bank of America
- The Bank of America contact center infrastructure is 10,000 agents strong with 33 sites that handle a combined 78 million calls annually. Earlier, the bank sites used a combination of automated workforce management systems and manual processes. The workforce management structure was not leading to the results that they needed...
- Tags: Bank, Bank Of America Corp., NICE Systems Ltd., Bank Of America Contact Center Infrastructure, Workforce Management, Recruitment & Selection, Human Resources
- Case studies
- JD Edwards World Human Resources Management
- Many organizations are faced with declining budgets and aggressive growth targets. To meet these challenges, they need to achieve the highest level of performance from their workforce. They look to their human resources HR departments for workforce planning, information management, and employee development aimed at raising the overall level of...
- Tags: Oracle Corp., J.D. Edwards & Co., HRM, Workforce, Human Resource Management (HRM), Workforce Management, Recruitment & Selection, Organizational Structure, Human Resources
- White papers 2005-05-18
- HP ProCurve Networking Case Study: Tampa Bay Workforce Alliance
- Serving Florida's Tampa/Hillsborough County area, the Tampa Bay Workforce Alliance TBWA works in conjunction with state government, businesses, educational institutions and the community to develop and maintain a quality workforce to meet the continually evolving needs of the county while enhancing economic development. While career centers provide valuable services to...
- Tags: Hewlett-Packard Co., HP ProCurve, Workforce, Professional Development, Recruitment & Selection, Workforce Management, Utility Computing, Career, Human Resources
- Case studies
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