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- Leading Regional Bank Scales Up IVR Solution to Meet Rapid Growth Curve
- Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response IVR application for the past two years, it needed to scale up its...
- Tags: Bank, Microsoft Speech Server 2004, IVR, Microsoft Corp., Microsoft Speech Server, Woodforest National Bank, Interactive Voice Response (IVR), Banking, Financial Services
- Case studies
- New Speech-Enabled Telephone Banking System Will Improve Customer Satisfaction While Lowering Service and Telecommunications Costs
- Woodforest National Bank has experienced significant growth recently, particularly for in-store retail operations in Wal-Mart and grocery chains. However, Woodforest's existing Dual-Tone Multi-Frequency DTMF telephone banking solution was not keeping up with call volumes and customer demand for new features. In addition, the system required expensive "Switched" long distance. The...
- Tags: Bank, Phone, Customer Satisfaction, Telecommunications, Microsoft Corp., Woodforest National Bank, Telecom & Utilities, Banking, Product Marketing, Financial Services, Marketing
- Case studies
Additional Resources
- First National Bank of Omaha Banks on a Simplified IT Infrastructure
- First National Bank Omaha FNBO is the lead bank within First National of Nebraska, one of the largest bank holding companies west of the Mississippi River with over $16 billion in managed assets. The bank wanted to cost-effectively enhance manage-ability, reliability and scalability for systems supporting key banking operations. As...
- Tags: Bank, IT Infrastructure, Information Technology, IBM Corp., First National Bank Omaha, Financial Services
- Case studies
- Community Bank Drives Business Growth With Better Customer Relationships
- The 20 branches of County National Bank serve more than 52,000 customers in central Pennsylvania. To encourage greater growth and revenue, bank executives researched ways to increase the volume of qualified referrals generated by tellers. With the help of Microsoft Gold Certified Partner Plus Consulting and Fincentric Corporation, County National...
- Tags: Bank, Microsoft Corp., Financial Services
- Case studies
- Customer Case Study: Inter National Bank
- Headquartered in McAllen, Texas, Inter National Bank reflects the rapid growth of its surroundings. The bank needed to implement an IP telephony system for a growing regional bank with expanding branch offices. The solution required extensive cabling, implementing the telephone and network infrastructure, and extensive user training. Avnet Enterprise Solutions...
- Tags: Bank, AvNet Inc., Financial Services, VOIP, Telecommunications, Networking
- Case studies
- Commercial Bank Raises Network Security and Remote Connectivity
- National Bank & Trust, a commercial bank based in Wilmington, Ohio, with an emphasis on retail deposits and commercial lending, provides its community with outstanding financial products and services. National Bank & Trust needed what every financial institution does: The highest network security to facilitate employee productivity and protect confidential...
- Tags: Bank, Security, Financial, Network, Network Security, Windows Server 2008 Enterprise, Financial Services
- Case studies 2008-03-10
- TriView National Bank Case Study
- TriView National Bank TNB is a privately held branch bank headquartered in Raleigh, North Carolina. Over the past two decades, the bank's constituents have changed as the community landscape transformed from farmland to industrial parks. When the Gramm-Leach-Bliley Act legislated financial modernization in the banking industry, TNB became the first...
- Tags: Bank, TriView National Bank, Financial Services
- Case studies
- Unisys Case Study: City National Bank
- City National Bank is a rapidly expanding $5.9 billion financial institution. City National Bank is a bank with strong growth objectives. The addition of four new banks to its branch portfolio, coupled with the need to generate business via greater customer service levels, stimulated the Bank's decision to bring item...
- Tags: Bank, Unisys Corp., City National Bank, Financial Services
- Case studies
- City National Bank: Cisco Business Communications Solution
- Advanced Technical Solutions helped City National Bank implement Cisco's Business Communications Solution to provide a converged infrastructure, ease of management, and growth ability.
- Tags: Bank, Cisco Systems Inc.
- Webcasts 2005-09-19
- HP, Partner Help Bank Wow Customers
- Like small banks everywhere, American National Bank of Fremont, Nebraska relies on superior customer service and low costs to compete against larger banks. Reliable and affordable technology is essential to the bank's mission. HP partner Heartland Technology Solutions delivered HP Compaq Business Desktop PCs and a ProLiant server to help...
- Tags: Bank, Hewlett-Packard Co., Partnership, Financial Services
- Case studies
- National Bank of Greece Integrates New Payments Network Using IBM Middleware
- The National Bank of Greece NBG www.nbg.gr-Greece's financial flagship-is the country's biggest and oldest bank. The challenge for the bank was to provide financial products and services that meet changing marketplace demands faster than competitive institutions. The solution was an open-standards-based integration solution through IBM WebSphere Business Integration for Financial...
- Tags: Bank, Payment, Financial, Middleware, IBM Corp., Bank Of Greece, Financial Accounting, Financial Services, Finance
- Case studies
- Local Bank Improves Customer Service and Competitive Advantage With Upgrade
- American National Bank of Fremont has grown from U.S.$30 million in assets in 2000 to $150 million in 2007. To continue its growth, the bank chose to focus on personalized customer service to differentiate itself from the region's larger banks, many of which are becoming more impersonal as mergers consolidate...
- Tags: Bank, Customer Service, Competitive Advantage, Financial Services
- Case studies
- Bank Purchases Two New Branches and Upgrades for Better Security
- Minnesota National Bank had to update infrastructures to allow all locations to be on the same domain, and share e-mail as well as other network resources. Having multiple domains was not an option, because multiple domains would result in a lack of cohesiveness as well as reduced collaboration. After the...
- Tags: Bank, Security, Network, Microsoft Windows Server, Domain, Microsoft Windows Server 2008, Microsoft Windows, Operating Systems, Software
- Case studies 2008-03-06
- Cisco Partner Global Data Systems Designs Hybrid IP Communications Solution for Parish National Bank
- Parish National Bank focuses its business on the suburban area north of New Orleans, serving small to midsize businesses and retail accounts. The bank was growing fast and opening new branches regularly. With all of these branch locations, the standard PBX [private branch exchange] network was expensive, and the existing...
- Tags: Bank, Partnership, IP, PBX, Cisco Systems Inc., Financial Services
- Case studies
- City National Bank Powers Market Expansion With the Cisco Unified Communications Solution
- City National Bank, headquartered in Charleston, West Virginia, provides a full range of credit, deposit, investment advisory, and insurance products and services to its customers. City National Bank wanted to provide a standardized voice and data solution for all bank branch locations and minimize administrative expenses through remote management and...
- Tags: Bank, Unified Communications, Cisco Systems Inc.
- Case studies 2006-08-01
- National Bank of Dubai Optimizes Sales by Increasing Customer Support Through Service Innovation
- The National Bank of Dubai, one of the leading financial institutions in the United Arab Emirates UAE, has a strong reputation for service and customer satisfaction. The bank wanted to optimize call center efficiency and provide a one-stop service for all customer inquiries related to the bank's products. They wanted...
- Tags: Innovation, Bank, Oracle Corp., Sales, Bank Of Dubai, Financial Services
- Case studies
- Punjab National Bank Dramatically Improves Rural Banking in India
- Punjab National Bank PNB is one of the 500 largest banks in the world, and enjoys a rich history and heritage. PNB was the first Indian bank to be started solely with Indian capital. Established in 1895 at Lahore, and nationalized in 1969, it has worked assiduously to build the...
- Tags: Punjab National Bank, Banking, Financial Services
- Case studies 2006-05-02
- Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
- National Australia Bank the National wanted to provide all departments with a single, consistent view of customer information, improve customer satisfaction and loyalty, increase employee productivity, increase cross-selling, and improve marketing effectiveness. The National recently deployed Siebel Finance as the front-end “desktop” for more than 8,000 sales and service staff...
- Tags: Banking, National Australia Bank, Siebel Systems Inc., Sales Strategy, Product Marketing, Financial Accounting, Sales, Marketing, Finance
- Case studies
- AppLabs Case Study: National Australia Bank
- The National Australia Bank Group NAB is an international financial services organization that provides a comprehensive and integrated range of financial products and services through our group of banks. NAG National Australia Group had a specific challenge around the area of integrating the new systems with existing infrastructure. The replacement...
- Tags: Financial, National Australia Bank, Financial Accounting, Hardware Upgrade, Finance, Hardware
- Case studies 2007-04-24
- Bank Streamlines Data Center and Reduces Hardware Costs Using Virtual Machines
- National City has experienced tremendous growth over the past few years. With nearly 100 new discretionary line-of-business projects each year - each effort requiring at least three servers, for test, quality verification, and production - the bank needed to address hardware acquisition, server management, and data center costs. To curb...
- Tags: Bank, Data Center, Microsoft Corp., Virtual Machine, National City, Data Centers, Servers, Storage, Hardware, Data Management
- Case studies
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