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- WNS - Holistic Enterprise Communications Infrastructure
- WNS Global Services is a leading BPO company with global operations and proven expertise in delivering exceptional bottom-line impact to its clients. They wanted to implement a highly secure and available, feature-rich, configurable and low-cost mailing and messaging solution for WNS Global Services, a leading India-leveraged third-party business process outsourcing...
- Tags: BPO, Messaging, WNS Global Services, Business Process Outsourcing (BPO), Internet, Outsourcing, Groupware, LDAP, E-mail, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Directory Services, Online Communications
- Case studies
Additional Resources
- Global Services Model
- My customer is a global utilities company engaged in the business of transmission & distribution of gas & electricity. He is looking for a flexible global services model to support the global operations of his business. Though the business of my client
- Tags: business process, hsjuvekar@..., it management, project management
- Discussion threads 2006-10-31
- Cisco Technology and Architectures Combined in SAVVIS' Global Network, Data Center Infrastructure and Management Systems to Provide a New Breed of IT Services for Business and Government Applications
- SAVVIS, Inc. is a global leader in IT infrastructure services for business applications. With an IT services platform spanning North America, Europe, and Asia, SAVVIS leads the industry in delivering secure, reliable, and scalable hosting, network, and application services. Cisco and SAVVIS, Inc., a global leader in IT infrastructure services...
- Tags: IT Services, Data Center, Network, Information Technology, Savvis Inc., Cisco Systems Inc., Savvis Communications
- Case studies 2006-12-19
- Global Knowledge's Self-Paced e-Learning and OnDemand Provides Training Solution to Global Healthcare and Chemicals Group
- GHCG is represented by some 350 companies employing 117,000 people on 5 continents. GHCG was looking for a solution to provide fast, quality, cost-effective training for its employees, essentially on its in-house IT systems - MS Office and Lotus Notes. GHCG contacted Trainers IT Services Limited, a Global Knowledge reseller...
- Tags: Global Knowledge Network Inc., Chemicals, On-demand, Health Care, Training, GHCG, It Services, Workforce Management, Strategy, Human Resources, Management
- Case studies
- Collaborative Evolution of BT Global Services' Customer Portal
- BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of...
- Tags: BEA Systems Inc., British Telecommunications, Portal, BT Global Services, B2B, E-business/E-Commerce, Internet
- Case studies 2006-01-01
- Barrister Global Services Network
- Has anyone ever worked as an Independent Contractor for Barrister Global Services Network?They are out of the New Orleans area.I have heard that it may be a good idea to connect with this group to generate some work. Any input would be appreciated.
- Tags: tribeliker, network
- Discussion threads 2007-10-07
- Employment Services Firm Reduces Operational Complexity and Costs With
- Manpower is one of the world's leading employment services providers, helping more than 400,000 clients each year fill job vacancies in 72 countries. While demand for temporary staff remains strong, global employers increasingly require services around outsourcing, offshore partnerships and managed services. To ensure that all its global offices were...
- Tags: Computer Associates International Inc., Business Structures, It Services, Outsourcing, Finance, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies 2007-08-01
- BEA Systems Case Study: BT Global Services
- BT Global Services is BT's business services and solutions division, serving customers worldwide. BT was looking to improve integration of the information held within the systems in order to build greater understanding of the businesses it serves internationally. The company also needed to reduce manual intervention and accelerate time to...
- Tags: BEA Systems Inc., British Telecommunications, BT Global Services, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software
- Case studies
- Indian firms set up shop in Europe, Mexico
- Stay on top of the latest tech news with our free IT News Digest e-newsletter, delivered each weekday. Automatically sign up today!By ...
- Tags: Operational accounting, Sujay Chohan, back-office, outsourcing, Indian company, outsourcing company
- Technical articles 2004-09-02
- BT Global Services & Cisco: Creating the 21st Century Network
- BT Global Services and Cisco are working together to create the digital network economy, and bring value to customers.
- Tags: Network, British Telecommunications, Cisco Systems Inc.
- Webcasts 2005-10-03
- IT Services Provider Uses New Solution to Help Customers Cut Costs and Improve Communication
- BT Global Services is an IT services provider that offers managed and outsourced services, including design, deployment, integration, management, and assurance. The company also provides specialized services related to unified communications. Its customers are increasingly dependent on e-mail, instant messaging, video, and Web conferencing solutions, and want to combine these...
- Tags: Information Technology, British Telecommunications, Microsoft Corp., BT Global Services, Instant Messaging, Outsourcing, It Services, Internet, Online Communications, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-10-01
- Mapping Security: The Corporate Security Sourcebook for Today's Global Economy
- This webcast discusses some of the key global security issues for companies of all sizes that do business across borders, including working with global supply chains and customers, outsourced services, or threats faced from around the world. The webcast addresses issues such as regulatory compliance, global best practices, and the...
- Tags: Symantec Corp., Corporate Security, Webcast, Outsource, Outsourcing, Security, It Operations, Business Operations, Outsourcing & Subcontracting
- Webcasts
- BT Global Services Achieves 100 Percent Availability With Business Service Management Solution
- BT Global Services BT provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs...
- Tags: Business Service Management, Provisioning, British Telecommunications, ITIL, Process Improvement, Telephony, It Services, Quality, Business Operations, Networking
- Case studies 2006-11-01
- OpenMaster for Telecom Case Studies: Lockheed Martin Global Telecommunications
- Lockheed Martin Global Telecommunications LMGT, a wholly-owned subsidiary of Lockheed Martin Corporation, is a premier global provider of network services and advanced technology solutions to enterprise, commercial and government customers. The challenge faced was to improve the management of its time division multiple access TDMA networks, which are used by...
- Tags: Groupe Bull, Lockheed Martin Corp., Evidian, Intelsat Ltd., Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Expert Support Empowers Employees
- The Dow Chemical Company provides innovative chemicals, plastics, and agricultural products and services to customers around the globe. As the company prepared to implement a global workstation standard, it saw the need to also have a global capability for help desk service and support. At the same time, the company...
- Tags: Hewlett-Packard Co., Help Desk, Call Centers, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Improving supply chain performance for the global automotive industry
- The introduction of the Global eXchange Services Training Grid will significantly improve supply and demand-chain processes for global automotive OEMs, suppliers and aftermarket players of any size and technical sophistication. The same innovative technique can improve SCM in your enterprise.
- Tags: Supply Chain, Industry, Global eXchange Services, Supply Chain Management (SCM), Productivity, Channel Management, Enterprise Software, Software, Marketing
- White papers 2004-11-12
- Certificate Services Windows 2003 Enterprise
- Trying to install certificate services on win2003 ent edition will not allow me to check Enterprise root CA-greyed out. I ADS is installed..and yes..i am a member of Enterprise Admin group.Certficate Services W2k3 Enterprise CAIt's an year later, so i don't expect you're waiting for an answer anymore. I...
- Tags: certificate authority, Computer Associates International Inc., domain controller, Enterprise, global catalog, Microsoft Windows, Microsoft Windows 2003, Microsoft Windows Active Directory, milun, networking, Services
- Discussion threads 2005-07-08
- Fairchild Semiconductor Centralizes Supply Chain Management Planning
- Fairchild Semiconductor, a leading global player in the multi-market semiconductor industry, is focusing on streamlining its supply chain planning and production processes. The company faces a number of significant business challenges as it seeks to gain at least a 10 percent market share in the projected $56 billion target market...
- Tags: Supply Chain, Consulting Service, Business Consulting Services, Fairchild Semiconductor Corp., SCM, IBM Corp., IBM Global Services, Supply Chain Management (SCM), Business Services, Enterprise Software, Software
- Case studies
- The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value
- The current growth of the service sector in global economies is unparalleled in human history - by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise...
- Tags: Innovation, Service, Manufacturing, Strategy, Leadership, Management
- White papers 2006-06-26
- Using Random Subsets to Build Scalable Network Services
- This paper argues that a broad range of large-scale network services would benefit from a scalable mechanism for delivering state about a random subset of global participants. Key to this approach is ensuring that membership in the subset changes periodically and with uniform representation over all participants. Random subsets could...
- Tags: Network, Network Service, Subset, Duke University, Networking
- White papers 2008-01-01
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