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- Meet the challenge of a growing remote user base
- How do you provide help in the most efficient and cost effective way when faced with the challenge of remote users? Here's a look at some of the more common solutions and the advantages and disadvantages of both. As your organization grows, it's likely that more of your ...
- Tags: Deb Shinder, Telecom & Utilities, Instant messaging, phone, support personnel, support person, SMB Strategies Newsletter, Web, Personnel, IM, Computer, Windows Remote Assistance, Remote Desktop Control, Productivity, Microsoft Windows, Help Desk, Call Centers, E-mail, Operating Systems, Software, It Operations, Internet, Online Communications
- Technical articles 2006-10-02
- Decision Support: Are your PCs ready for Windows XP's additional components?
- Find out about the hardware requirements for Remote Assistance, Remote Desktop, and Windows Movie Maker.Although Microsoft lists the minimum hardware requirements for running Windows XP, those requirements can sometimes be insufficient for your business's needs. In some cases, you may need to use a faster processor, install more memory, or...
- Tags: Operating systems, PC, Brien M. Posey MCSE, Windows Remote Assistance, decision support, Microsoft Windows, remote desktop, Remote Assistance, Microsoft Windows XP, hardware, hardware requirement, Windows Movie Maker, desktop, computer
- Technical articles 2002-03-13
Additional Resources
- Windows Vista's New and Improved Remote Assistance
- When Microsoft released Windows XP, it contained a lot of features that weren't found in previous versions of the Windows operating system. One of the best new features in Windows XP was Remote Assistance. Remote Assistance relieved a company's support staff from having to physically travel to each computer that...
- Tags: Microsoft Windows Vista, TechGenix, Microsoft Windows, Operating Systems, Software
- White papers 2006-09-27
- Using Remote Assistance to Get Help When You Need It
- Remote Assistance provides a way for you to get the help you need when you run into problems with your computer. If you're an experienced user, you can even be the one to use Remote Assistance to directly help your friends and family members. There are three ways to use...
- Tags: Remote Assistance, E-mail, Online Communications
- White papers 2001-08-24
- Microsoft Remote Assistance
- We are trying to use Remote Assistance to access other PC's WINXP in our Network. On some PC's this works fine. However, on others that have WINXP Gateway, Remote Assistance wants to open only Remote Desktop. In the Remote Tab for System, both Remote Desktop and Remote...
- Tags: Microsoft Windows XP, Desktops, gbalonek@..., Microsoft Corp., Remote Assistance
- Discussion threads 2007-09-09
- Remote Assistance Helper (zip)
- Windows XP includes 2 very useful tools, Remote Assistance and Remote Desktop, for providing remote assistance and control of machines. What they are lacking is an easy way to keep track of the machines that need the support. Until now, you had to either know the machine name or look...
- Tags: Remote Desktop, Machine, Microsoft Windows, Microsoft Windows XP, Operating Systems, Software
- Software downloads 2007-06-08
- Remote Assistance
- I am having trouble getting my remote assistance to work Windows XP Pro. Every time I send or receive an invitation the request always times out. I've tried it through both windows messenger and msn as well the manual way none of which worked. My firewall and router are both...
- Tags: Microsoft Windows XP, eraser3498@...
- Discussion threads 2007-08-25
- How do I... Provide remote assistance on computers behind a NAT device?
- Although Microsoft Windows doesn't natively support NAT traversal for remote assistance sessions, there is a way that you can provide remote assistance to someone who is behind a NAT firewall. However, doing so requires a little bit of tweaking by your user. This How do I.. shows how to use...
- Tags: Network Address Translation, Computer, Networking
- Download resources 2006-11-22
- How do I... Configure Windows XP Remote Assistance?
- An IT Consultant cannot always make it to a client's location in a timely manner. Some times problems need to be solved almost immediately. Microsoft Windows XP's Remote Assistance feature enables users to call for help and get it delivered right away. The application proves particularly helpful when clients in...
- Tags: Application, Client, Microsoft Windows, Microsoft Windows XP, Operating Systems, Software
- Download resources 2006-09-25
- Configuring Remote Assistance
- At our Help Desk, we are looking at implementation of the Remote Assistance tool that is built in to Windows XP. Currently for remote access to a user's workstation we use a program called VNC. The Remote Assistant seems to be superior in nearly every way except for...
- Tags: C O R, Remote Assistance, windows, workstation
- Q&A 2005-07-21
- Solutions to problems with Windows XP's Remote Assistance feature
- remote assistancei uused remote assistance feature and get help from my freid but after that my mouse did not work.mouse is hangedf i restart my computer but nothing happens.i have a wireless mouse and keyboard.please help me
- Tags: Mice, waqi16@..., Microsoft Windows, Microsoft Windows XP
- Discussion threads 2007-09-03
- remote assitance timing out
- I am having trouble getting my remote assistance to work Windows XP. Every time I send or receive an invitation the request always times out. I've tried it through both windows messenger and msn as well the manual way none of which worked. My firewall and router are both set...
- Tags: sprnorwalk@...
- Discussion threads 2007-09-14
- remote assistance packet information
- Hi,Does anyone know of the best way to gain further information on the workings of remote assistance within windows xp pro, I am looking for any communication data or information on packets and the remote desktop protocol.Many Thanks.
- Tags: leigh_peabody@...
- Q&A 2005-10-04
- remote assistance packet information
- Hi,Does anyone know of the best way to gain further information on the workings of remote assistance within windows xp pro, I am looking for any communication data or information on packets and the remote desktop protocol.Many Thanks.
- Tags: leigh_peabody@...
- Q&A 2005-10-04
- remote assistance packet information
- Hi,Does anyone know of the best way to gain further information on the workings of remote assistance within windows xp pro, I am looking for any communication data or information on packets and the remote desktop protocol.Many Thanks.
- Tags: leigh_peabody@...
- Q&A 2005-10-04
- Remote destop connection of Windows server 2003 R2 machine
- Plz. tell how to configure remote desktop on windows server 2003 R2 machine to share a common session. Presently if Remote Desktop is opened using the same login /password which is alraedy logged in the local console, on Remote Desktop it's starting a new session not the current session. I...
- Tags: Desktops, Servers, bosesujan@..., Microsoft Windows Server 2003, Microsoft Windows, Microsoft Windows Server, remote desktop, desktop, server, remote administration
- Discussion threads 2007-08-14
- Windows 2000 Remote Assistance?
- I am currently researching ways to centralize our administration and management in a medical workplace. One main feature I would like to implement is Remote Assistance. We are a Windows 2000 house, and my boss is not willing to upgrade to Server 2003. Does Microsoft offer Remote Assistance packages for...
- Tags: desktop, Microsoft Windows, Microsoft Windows 2000, Remote Assistance, remote desktop, server, terminal services, w00t.ix@..., windows
- Q&A 2005-05-22
- Small Business Webcast: Are You Ready for Windows Vista? (Part 3 of 3): Remote Assistance (Level 100)
- In this webcast, the presenter explores the number of features in the Windows Vista operating system that help to streamline problem resolution. The presenter examines how Windows Vista is designed to provide better self-help and improve centralized tools for support professionals. The presenter shows how tools like Help and Remote...
- Tags: Microsoft Windows Vista, Small Business, Tool, Microsoft Windows, Microsoft Windows Vista (Longhorn), Productivity, Operating Systems, Software
- Webcasts
- Configuring Remote Assistance using AD
- Below are instructions I found to setup Remote Assistance using the Group Policy on Local PC. I was wondering if anyone could tell me how to do this using Acitve Directory?Instructions:Start the Microsoft Management Console MMC Group Policy snap-in: Click Start, click Run, and then in the Open box,...
- Tags: advertisement, computer, GPO, greg.gotcher@..., Microsoft Windows, Microsoft Windows Active Directory, Remote Assistance, windows
- Q&A 2005-08-08
- Offer Remote Assistance Plug-in (gg)
- Lets you run Offer Remote Assistance from Google Desktop. This version is the first release on CNET Download.com.
- Tags: Google Desktop, Plug-in, Desktops, Hardware
- Software downloads 2007-09-11
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