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- WHSmith News Delivers Its On Demand Business Vision With IBM and SAP
- Founded in 1792, WHSmith News works in the increasingly complex and competitive sector of newspaper and magazine distribution. For example, food supermarkets are now high-volume news sellers, and without up-to-the-moment information, WHSmith News was unable to exploit this growing sales channel effectively. WHSmith News worked with IBM Global Services to...
- Tags: Vision, SAP AG, IBM Corp., WHSmith New, Sales Strategy, Sales Force Management, Food & Beverage, Sales, Manufacturing
- Case studies
- Helping WHSmith News to Seize New Business Opportunities
- WHSmith News, the UK's leading newspaper and magazine wholesaler, was determined to meet ambitious performance targets while continuing its quest to constantly improve service and value-for-money for its retailer customers, and respond to the stringent demands of the fast-growing supermarket sector. To do so effectively would require a new and...
- Tags: Capgemini, Strategy, Retail, Project Management, Tools & Techniques, Management, It Operations, It service Management
- Case studies
- Leading U.K. Retailer Uses Pocket PCs to Reduce In-Store Queuing Times
- As part of an initiative to improve customer service measures, WHSmith wanted to drastically reduce in-store queuing times. During peak periods, queue lengths vary drastically, as the pass-through rate of 'Quick purchase' customers is very high. It needed a solution which could be implemented quickly and would allow store assistants...
- Tags: Customer Service, PC, Microsoft Corp., Pocket PC, Scanners, Product Marketing, Customer Relationship Management (CRM), Desktops, Handhelds, Hardware, Peripherals, Marketing, Enterprise Software, Software
- Case studies
- WHSmith Sets Up Shop on the Net
- WH Smith launched its first branded web site in January 1998. During that year a number of other UK booksellers including Heffers, Blackwells and Waterstone's also launched transactional web sites. WH Smith knew that it had to act quickly to take full advantage of the internet phenomenon. In April of...
- Tags: Internet, Web Site Development, Web Technology, Portals
- Case studies
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