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west suffolk hospitals nhs trust

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West Suffolk Hospitals NHS Trust Increases Helpdesk Efficiency With Supportworks From Hornbill: The West Suffolk Hospitals NHS Trust provides acute health services in West Suffolk. In 2003, the Trust selected Hornbill's Supportworks for its expanding IT helpdesk operation. The Trust's old MS Access based application was no longer suitable for the purpose. Since installing Supportworks the IT Department Support Team has expanded...; Tags: Hospital, Supportworks, West Suffolk Hospitals NHS Trust, Help Desk, Call Centers, It Operations; Case studies

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West Suffolk Hospitals NHS Trust Streamlines Staff Helpdesk Support With Hornbill's Supportworks: Hornbill Systems has supplied its Supportworks ESP Enterprise Support Platform to West Suffolk Hospitals NHS Trust. The Trust helpdesk provides support to 3,000 staff for all IT systems including the patient administration system, desktop applications and hardware, networking and other peripherals. The helpdesk logs approximately 1200 calls per month, an...; Tags: Hospital, Supportworks, Hornbill Systems, Trust Helpdesk, Help Desk, Call Centers, It Operations; Case studies
Computer Software Group Case Study: Aintree Hospitals NHS Trust: Aintree Hospitals NHS Trust was established on 1 April 1992 under the NHS Community Care Act 1990. In order to improve its CNST rating, CNST auditors told Aintree it needed to provide improved traceability of all training delivered - whether that be mandatory training or smaller "On the job" instances...; Tags: Hospital, Training, Computer, Workforce Management, Productivity, Human Resources; Case studies
U.K. NHS Trust Saves £46,000 in One Year With Timely Software Updates: To improve efficiency and reduce costs, managers at Blackpool, Fylde, and Wyre Hospitals NHS Trust needed new tools to automate software updates. The trust, which is located in north-west England, assessed Novell ZenWorks before choosing to deploy Microsoft Systems Management Server 2003. This decision was based on the familiarity, interoperability,...; Tags: Software, Microsoft Corp., Tools & Techniques, Productivity, Management; Case studies 2007-04-01
The Hammersmith Hospitals NHS Trust Provides Quick and Easy Access to Critical Information: The Hammersmith Hospitals NHS Trust is one of 600 NHS Trusts. The Trust needed a system that provided effective document management as well as effective content management. With more than 35 clinical specialties and more than 40 departments requiring the ability to publish clinical and departmental information, it was essential...; Tags: Hospital, Microsoft Access, Oracle Corp., Content Management, Web Technology, Enterprise Software, Software; Case studies 2007-05-01

New Email System Is Just the Tonic for Local NHS Trust: Carmarthenshire NHS Trust recognised the growing role email was playing at its two main hospitals, and embarked on an IT project to roll-out not only a new application but also an upgraded infrastructure with optimised storage and backup capabilities. As a result, nurses and doctors now have much greater access...; Tags: Computacenter, Email System, E-mail, Backups, Online Communications; Case studies
Nottingham NHS Trust - Intel® vPro™ technology Looks To The Future of IT Support: Nottingham University Hospitals NHS Trust is one of the largest in the UK with an annual budget of more than £500 million (US $994 million). It's also one of the busiest with 2,000 beds divided between two campuses, Queen's Medical Centre and City Hospital. And as a major...; Tags: Intel vPro, Information Technology, Intel Corp., Nottingham University Hospitals NHS Trust, Desktops, Strategy, Processors, Hardware, Management, Semiconductors, Components; White papers 2008-10-22
Hospital Trust Improves Patient Service at Reduced Cost With a Converged Network: North West London Hospitals NHS Trust the Trust commissioned the redevelopment of the Central Middlesex Hospital. The Trust required a new voice communications solution that would integrate with legacy systems and provide a platform to help improve patient services. A resilient IP telephony solution based on the Nortel Communication Server...; Tags: Patient, Hospital, Converged Network, Network, Nortel Networks Corp., Nortel Contact Center, Telecommunications; Case studies 2007-04-25
Case Study: eProcurement in the NHS - NHS Purchasing and Supply Agency: The NHS Purchasing and Supply Agency works with around 400 NHS trusts and health authorities and manages 3,000 national purchasing contracts, influencing around half of the £7 billion spent in the NHS on purchasing goods and services in the health service in the UK. More than 100 NHS organisations and...; Tags: Agency, E-procurement, Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources; Case studies
Scottish Health Authority Gets Shot in Arm From Axios: The Scottish local health authority is the result of the amalgamation of Fife Acute Hospitals NHS Trust, Primary Care NHS Trust and Health Board. The three units either did not have an ITSM tool, were using an in-house solution or had installed another commercial product. The authority selected Axios Systems'...; Tags: Health Care, Scottish Health Authority, Health Authority, Service Level Management, It Services, Vertical Industries, Benefits, Healthcare, It Operations, It service Management, Enterprise Software, Software, Human Resources; Case studies
Oxford Radcliffe Hospitals Set to Save GBP2 (USD3.5) Million Each Year Using Oracle E-Business Suite: One of the largest teaching trusts in England, Oxford Radcliffe NHS Trust's four hospitals provide healthcare services for the population of Oxfordshire and neighboring counties. The Trust wanted to drive down the price of medical consumables. The challenge was to cut operating costs and improve staff productivity. They wanted to...; Tags: Hospital, Oracle Corp., Oracle E-Business Suite, Healthcare; Case studies
Time Saved Efficiency Increased: Swansea NHS Trust employs nearly 9000 people and has an annual income of over £300m. The Swansea NHS Trust has implemented LANDesk Management Suite to Support its IT operations and improve efficiency between its two key hospitals. Ensuring the integrity of the health service data is critical for the National...; Tags: LANDesk Software, LANDesk Management Suite, Swansea NHS Trust, Healthcare, Vertical Industries, Benefits, Enterprise Software, Software, Human Resources; Case studies
North East Wales NHS Trust Automates Procurement Processes: Following a recommendation by the National Audit Office that called for increased public sector efficiencies, the North East Wales National Health Service NHS Trust launched a major initiative in 2002 designed to bring Web-enabled procurement processes to its network of 7 hospitals. In addition to introducing paperless procurement, the Trust...; Tags: Oracle Corp., Procurement, Purchasing & Procurement, Business Operations; Case studies
The NHS Trusts in Gloucestershire Improved IT Support by 60 Percent: The NHS Trusts in Gloucestershire comprises various hospitals and clinical sites across Gloucestershire County. Understanding the link between quality patient services and IT, the NHS Trusts was looking to consolidate its IT service desks in order to optimize efficiency and resolve patient issues more quickly and effectively. By choosing BMC...; Tags: Service Desk, BMC Software Inc., Patient, Information Technology, ITIL, It Services, It Management, It service Management; Case studies
Homerton University Hospital NHS Foundation Trust Drives Efficiencies Through Innovative Technology: One of the first ten NHS foundation trusts in England, Homerton University Hospital NHS Foundation Trust provides general and emergency services to Hackney and the City of London as well as specialist care in key disciplines. The trust wanted to streamline and automate financial management and purchasing. The challenge was...; Tags: Hospital, Oracle Corp., Financial, Financial Management, Financial Accounting, Investment, Financial Planning, Finance; Case studies
Salisbury NHS Foundation Trust Gains Rapid Returns With Pre-Approved Financial and Purchasing Solutions: Salisbury NHS Foundation Trust provides healthcare services to more than 200,000 people in southwest England. The company wanted to implement best-practice, integrated, automated, managed financial and purchasing management applications from a supplier approved by the NHS National Service Framework. The challenge was to select a solution already used by other...; Tags: Oracle Corp., Health Care, Supplier, Salisbury NHS Foundation Trust, Vertical Industries, Benefits, Healthcare, Channel Management, Enterprise Software, Software, Human Resources, Marketing; Case studies
Cardiff & Vale NHS Trust Adopts E-Business Solution to Automate Key Processes, Sees Net Benefits of £1.2 Million Over Five Years: Cardiff & Vale National Health Service NHS Trust in Wales has a dual mandate: deliver high quality care to all its citizens and ensure that their taxes, which pay for the system, are spent wisely. In 1999, Cardiff & Vale NHS Trust joined with 11 other Welsh trusts in mapping...; Tags: Supply Chain, Oracle Corp., Benefit, Procurement, E-business, Web Technology, Portals, Supply Chain Management (SCM), E-business/E-Commerce, Purchasing & Procurement, Financial Management, Internet, Enterprise Software, Software, Business Operations, Financial Planning, Finance; Case studies
Barts and the London NHS Trust Uses Care Records Pilot for Complete Desktop Refresh: Barts and the London NHS Trust BLT is known throughout the medical world as one of the United Kingdom's top teaching hospital trusts. BLT took the opportunity of the U.K.-wide NHS Care Records Service CRS deployment to retire its multiple desktop operating systems and seek a common environment that was...; Tags: Microsoft Corp., Business Structures, Desktops, Finance, Hardware; Case studies
UK Hospital Resolves User Problems 12 Times Faster With New Desktop Solution: The IT services department of Nottingham University Hospitals NHS Trust manages 6,000 desktop computers across two busy sites. It wanted to streamline essential computer maintenance and install security updates - even when they were powered down or inaccessible to IT staff. Dell arranged for the trust to evaluate its Dell...; Tags: Dell Computer Corp., Hospital, Productivity, Desktops, Security Administration, Hardware, Security; Case studies 2007-11-13
Healthcare Trust Delivers Urgent Services Faster With Secure Remote Access: A team of eight radiologists at Essex Rivers Healthcare NHS Trust deliver a 24-hour on-call service. Until recently, they were unable to access patient x-rays from their homes and, consequently, spent a lot of time travelling to hospitals. The trust implemented a secure remote access solution based on Microsoft Whale...; Tags: Health Care, Microsoft Corp., Remote Access, Telecommunications; Case studies 2007-10-22

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