Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Productivity Gains from Making Remote Support Virtual
- Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness. Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity by: Drastically reducing...
- Tags: Productivity, Remote Support, Remote Administration, Virtualization, Product Marketing, Hardware, Marketing
- White papers 2007-08-13
- Aston2 Menu (exe)
- Aston2 Menu opens the new line of Aston2 products, which turn your desktop into a yet more convenient and attractive environment. Its basic features are themes and skins support, widgets and plug-ins support, fast and convenient search, flexible configuration, animation support, Drag'n'Drop operations support, unicode support, XML standard, multi-language support....
- Tags: Menu, Aston2 Menu, XML, Software/Web Development, Web Development
- Software downloads 2007-12-27
- World's most useless tech support document
- Your nominees for most useless tech support document are...Now it's your turn--nominate the most useless tech support document you've ever seen. It has to be a true tech support document. A posting by some person in some tech support forum doesn't count. I'm looking for an actual...
- Tags: RexWorld, Now IT, tech support document, useless tech support
- Discussion threads 2007-07-19
- Cistone DVD Converter (exe)
- Cistone DVD Converter can convert video file to DVD movie just in 1 hour with high quality and ultra speed. Features like: support all popular video format, support all popular subtitle format, support NTSC/PAL video format, support 4:3/16:9 video aspect, support AC3/MP2 audio format, support 128-224Kbps audio bitrate, support 1-5...
- Tags: Disc, Video, Corporate Communications, DVD, Consumer Electronics, Marketing, Personal Technology, Home Entertainment
- Software downloads 2007-06-22
- The Business of Online Support: Achieving Your Competitive Support Advantage
- Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while...
- Tags: Web, Online Support, Motorola Inc., Channel Management, Marketing
- White papers 2007-07-01
- Mainstream support for SQL Server 2000 is coming to an end
- Mainstream support for SQL Server 2000 is coming to an end April 8 2008. The features and benefits of Mainstream Support include: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support. The ability to request...
- Tags: Microsoft SQL Server, Microsoft SQL Server 2000, Databases, Enterprise Software, Software, Data Management, Steven Warren
- Blog posts 2007-10-19
- Aston2 Panels (exe)
- Aston2 Panels are an integral part of Aston2 Suite, that allows users to change the appearance of regular Windows taskbar and provides additional panels. Its basic features are skins support, widgets and plug-ins support, fast and convenient search, flexible configuration, animation support, Drag'n'Drop operations support, unicode support, XML standard, multi-language...
- Tags: Panel, Gladiators Software, Aston2 Panels, Microsoft Windows, XML, Operating Systems, Software, Software/Web Development, Web Development
- Software downloads 2008-10-28
- miniSipServer (exe)
- miniSipServer is a VOIP server for MS-Windows system. It is very easy for you to deploy your VOIP network with miniSipServer. Here are some key features of this software: Run on MS-Windows platform, Support GUI configuration and very easy to use; All configurations and data are stored in install directory;...
- Tags: Monitor, miniSipServer, Telephony, Monitors & Displays, VOIP, Telecommunications, Networking, Hardware, Components
- Software downloads 2007-05-03
- UsefulUtils Discs Studio (exe)
- Full-functional compact application for burning data, DVD-video miniDVD and AudioCD on optical discs. All devices interfaces support; ASPI, SPTI, SPTD interfaces support; Burning on any discs support; On-the-fly burning support; PerformOPC support; OverBurning support; Test burning support; Buffer underrun protection support all burning modes support; Bootable and multisessional discs burning;...
- Tags: Disc, UsefulUtils TM
- Software downloads 2008-11-07
- Free Report - Remote Support Best Practices
- In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. It provides the next best thing to being there in person, letting TSRs virtually sit next to customers, see what's on their screens, and take over if appropriate. This DB...
- Tags: Remote Support, Remote Administration
- White papers 2004-11-01
- Baby Web Server (zip)
- This small Web server with the following feature: multi threaded, real time server log. Support for GET, POST and HEAD methods, sends directory listing if default HTML is not found in directory, ASP support (Request, Response, Server and Form collections), Cookie support including arrays and enumeration, session support, SSI (Server...
- Tags: Web Server, SSL, Web Servers, Ssl/Tls, Authentication/Encryption, Servers, Internet, Security, Hardware
- Software downloads 2006-07-18
- HP Software Support Overview
- This webcast provides information and "How to" senerios about HP software support including support agreements, accessing support, case management, logging a case, retrieving updates, passcoding, escalation processes and more.
- Tags: Software, Hewlett-Packard Co., Corporate Law, Tools & Techniques, Business Operations, Management
- Webcasts
- KRyLack Password Recovery (exe)
- KRyLack Password Recovery is a program to recover lost or forgotten passwords to files of the following types: ZIP, RAR and ACE archives. Key Features: Drag-and-Drop Support; RAR 2.0 & 3.0 Support; Archives with encrypted Filenames Support; Multi-volume RAR archives support; ZIP Archives Support; ACE Archives Support; SFX Archives Support;...
- Tags: Recovery, Tool, Attack, KRyLack Password Recovery, Productivity, Security
- Software downloads 2007-10-01
- MMSI: Turns Support to Competitive Advantage With Citrix GoToAssist
- MMSI is an operating unit of First American MLS Solutions, Inc., a division of First American Residential Group, Inc., and the nation's leading Multiple Listing Service MLS software provider. MMSI, had a goal of providing a better software support experience to his customers while improving the efficiency of his support...
- Tags: Competitive Advantage, Citrix Systems Inc., MMSI, Telecom & Utilities, Team Management, Management
- Case studies 2006-08-29
- UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
- Leicestershire Health Informatics LHIS in the UK wanted to re-think its IT support strategy. It needed to meet existing Service Level Agreements SLAs for its 10,000 users faster, and more affordably. LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service...
- Tags: Dell Computer Corp., Information Technology, UK Health Service, Help Desk, Strategy, Service Level Management, It Operations, Management, It service Management
- Case studies 2007-10-10
- Personal Library Manager (zip)
- Features: ISBN lookup with cover retrieval; Library statistics; Search through title and author; Filter records; Create, backup, open, and compact databases. Settings stored in xml so it's portable Planned features: Barcode support; Printing support; Improved error support; Drag and drop support; Right-click copy support; Improved GUI; and Custom settings o...
- Tags: Document Management, Backups, XML, Enterprise Software, Software, Finance, Managerial Accounting, Software/Web Development, Web Development
- Software downloads 2007-02-09
- How to Calculate the ROI of Remote Support
- Few companies today will approve new support technology purchases without first addressing the projected return on investment ROI. In this new SSPA Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to: ...
- Tags: ROI, Remote Support, Roi/Tco, Remote Administration, Finance, Managerial Accounting
- White papers 2007-08-27
- Support Video (mp4)
- A guide on how to set up outlook express to pick up your sky e-mail, We are a free support Web site for broadband and PC related problems. If we do not have the support listed then please let us know we will create the support for your needs. Check...
- Tags: Broadband, Video, LAN|WAN|MAN, Broadband Internet, Network Technology, Telecommunications, Networking
- Software downloads 2008-06-02
- The ultimate list of IT support links
- IT Support Links -- Nice ListThe list of IT support links is pretty thorough. However, it is a year old. I was wondering if there is an updated list available, or if there are any additions of newer/better support sites. Any information would be greatly appreciated.
- Tags: IT Support
- Discussion threads 2006-06-27
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