2 Resources for

webjunkie_mcse

Sponsored White Papers, Webcasts, and Downloads

Helpdesk applications: I am looking for a helpdesk application to assist in the tracking of support calls. I have used Track-It 6.5 and 7.0 and they are fairly good applications.Not sure if I want to push for an upgrade to 8 or not. What are some others using to meet...; Tags: Call centers, webjunkie_mcse, phone system, help desk; Discussion threads 2007-08-09
Getting closer to users: Getting closer to usersI am trying to build better relationships with the users I support but am not terribly sure where to begin.Setting priority has helped in some cases and been a hinderance in others, I suppose that depends on the user.Does anyone have any ideas how I might begin...; Tags: job, webjunkie_mcse, it management; Discussion threads 2005-02-04

Outlook 2000/2002/2003: Tips for Road Warriors: Working efficiently with Microsoft Outlook is a real challenge for users who are traveling or working off-site. This guide describes a dozen ways that mobile users can maximize productivity when using Microsoft Outlook outside the office.; Buy Now

Troubleshooting Windows Server 2003: Unfortunately, troubleshooting is a way of life for the support professional. There is help, however. From DNS to Group Policy to Terminal Services, o ...; Buy Now