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- Should you run your own customer support services or outsource?
- Should you outsource customer support services or handle those services in-house? Two vendors offer their take on which way you should go.If you’re considering adding more contact solutions into your organization’s existing customer support strategy, you face two options:Integrate solutions and cross-train employees on your own.Outsource your customer support services.This...
- Tags: Workforce management, Call centers, Product marketing, Customer relationship management (CRM), Dana Norton, training, Talisma Corp., QuickStart, Web-chat, customer support services, outsource
- Technical articles 2000-12-01
Additional Resources
- FlashComs Community Chat (zip)
- Community Chat is a feature-rich, multi-room cross-platform Web chat application. It can be installed to any Web server both under unix/windows platform and does not require any additional software. The chat can be integrated with Web site users database to import user login and personal details into chat. Users options...
- Tags: Web, Community Chat, Web Servers, Channel Management, Web Site Development, Construction, Internet, Marketing
- Software downloads 2006-02-02
- Uzoom Free Chat Room Software (zip)
- Uzoom live chat professional is the best option for Web sites looking for the latest in chat and tracking technology. You can use Uzoom live chat room plugins to upload to your Web sites or Web pages. Join customer chats or have customers chat by themselves. Uzoom's chat rooms are...
- Tags: Software, Web, Chat Room, Web Site, Uzoom, Web Site Development, Channel Management, Web Technology, Internet, Marketing
- Software downloads 2008-06-26
- Mjewchat Chat Software (zip)
- Best Jewish chat desktop application to chat private chat in room, in system tray it shows how many users are currently logged into chat. You can simply click on chat icon and log into chat. Emoticons and other fonts features are inside chat room. Version 1 may include unspecified updates,...
- Tags: Software, Desktops, Hardware
- Software downloads 2007-06-07
- FlashPioneer Web Conferencing Chat (zip)
- FlashPioneer Web Conferencing Chat System is a rich-featured, easily integrated and fully scalable video chat system with fantastic Flash chat client developed by Java. It helps you build your online community without any chat client installation. The full-featured Video Chat has different editions to meet customers' specific needs. It makes...
- Tags: Video, SourceTec Software, FlashPioneer Web Conferencing Chat System, Video Chat, Corporate Communications, Marketing
- Software downloads 2008-02-27
- Voodoo Chat (exe)
- Voodoo Chat is a free graphical chat community! Using Web pages as a backdrop, Voodoo Chat lets you chat with old and new friends in a well-blended environment that lets you feel like you're 'in the room' without taking the emphasis away from chatting. With features like animated graphics, voice...
- Tags: Voodoo, Voodoo Chat, Games, Telecommunications, Personal Technology
- Software downloads 2005-06-08
- Volusion Live Chat (msi)
- Chat with your Web site visitors to provide live support, and increase your sales. Your visitors will be impressed when they see a 'click to chat' button on your site. If they choose to click that button, you will be notified instantly on your computer so that you can accept...
- Tags: Web, Web Site, Visitor, Web Site Development, Channel Management, Web Technology, Internet, Marketing
- Software downloads 2007-05-23
- TM-LiveHelp (zip)
- Complete live chat system for your Web site. TM-LiveHelp is a hosted service with simple installation--just add a 'Click for support' image link to your Web site. Add one or a hundred operators and any number of departments and you're up and going. Includes desktop administrator and admin modules. Monitor...
- Tags: Desktop, Web, Monitor, Administrator, Window, Web Site, TM-LiveHelp, Web Site Development, Channel Management, Construction, Monitors & Displays, Internet, Marketing, Hardware, Components
- Software downloads 2005-09-20
- Free Online AV Audio Video Chat ActiveX Control (exe)
- The online AV Chat is a free online audio, video chat service that allows people talk face-to-face with friends and loved ones using webcam or microphone within their web browsers. By using it, webmasters, bloggers or anyone creating a web site are able to embed the audio, video chat features...
- Tags: Audio, P2P, ActiveX Control, Video, AV Chat, Corporate Communications, Peer To Peer (P2P), Marketing, Internet
- Software downloads 2008-02-11
- Dialogoo (exe)
- Chat for your Web site with messenger like administration software. Add a free customized. Chat for your Web site just by pasting 1 line of HTML code. The messenger like software allows you to administrate your chat as a moderator. Moderator features like: Real time alerts when someone enters the...
- Tags: Software, Web, HTML, Web Site, Web Site Development, Web Technology, Channel Management, Tools & Techniques, Internet, Marketing, Management
- Software downloads 2005-11-24
- 123 Live Help Chat Server Software (exe)
- 123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with Website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by flash and the communication can...
- Tags: Software, Server Software, Client, Sales Strategy, Sales Force Management, Tools & Techniques, Corporate Communications, Servers, Sales, Management, Marketing, Hardware
- Software downloads 2006-12-29
- Chat Interface for Operator (exe)
- Add live chat on your Web site watch visitors on your Web site in real time and chat with them. Very good tool for Web site increase sales and provide best customer service. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with you or...
- Tags: Web, Web Site, Visitor, Web Site Development, Web Technology, Channel Management, Internet, Marketing
- Software downloads 2006-10-13
- Chat System for Web Site (zip)
- PHP - Java Chat system for Web Site. Client is Java applet can run in any Java enabled browsers. The server side is PHP script can be installed on any PHP enabled Web host. The Chat allows the groups of Web site visitors to real-time exchange text messages. This is...
- Tags: Web, PHP, Client, Web Site, Chat, Web Site Development, Scripting Languages, Channel Management, Web Technology, Programming Languages, Java, Internet, Software/Web Development, Web Development, Marketing, Software Development
- Software downloads 2006-02-21
- Inside Chat Spy (exe)
- Both suited for office and home use, monitoring one computer or an entire network, Inside Chat Spy is an invisible surveillance application that monitors and records all chat conversations that took place on a compute. The report containing both sides of chat conversations is available in web format or can...
- Tags: Conversation, E-mail, Productivity, Monitors & Displays, Online Communications, Hardware, Components
- Software downloads 2007-03-22
- Easy Chat Server (exe)
- Easy Chat Server is an easy, fast and affordable way to host and manage your own real-time communication software, it allows friends/colleagues to chat with you through a Web Browser (IE, Netscape, Mozilla, Opera) on any computer (Windows, Linux, Solaris) without any special plug-ins or software. It can help you...
- Tags: Server, Easy Chat Server, Web Conferencing, Sun Solaris, Linux, Ssl/Tls, Internet, Web Browsers, Microsoft Windows, Tools & Techniques, Authentication/Encryption, Operating Systems, Software, Security, Management
- Software downloads 2005-06-11
- 123 Live Help Chat Server (exe)
- 123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep or supporter to one-to-one chat with Web site visitors, to promote sales with online customer support. It's Java chat server and Flash live chat client. 123 Live Help Chat Server Software supports from one...
- Tags: Sales Strategy, Sales Force Management, Web Site Development, Servers, Sales, Internet, Hardware
- Software downloads 2005-08-03
- Chat with Me Now (exe)
- Chat with Me Now is a user-friendly add-on for Outlook and Outlook Express that lets your email recipients see when you are online. With just one mouse click, they can instantly start chatting with you through an all-in-one text, voice and video chat Web page.
- Tags: Microsoft Outlook, E-mail, Groupware, Microsoft Office, Mice, Office Suites, Software, Online Communications, Enterprise Software, Hardware, Peripherals
- Software downloads 2005-11-01
- Skydom Messenger (url)
- Web Base Messenger For Skydom Users! Download Quick Before Your Nickname Is Took. Chat Away To Other Users And Make Freinds And Dont Forget To Have Some Fun. Big Chat Lobby Coming Soon. Why Not Download The Skydom Community Chat And Chat Our Big Chat Network With Lots Of Users...
- Tags: Nickname, Channel Management, Networking, Marketing
- Software downloads 2006-04-10
- BYF Chat (exe)
- BYF Chat is a highly interactive chat site with over 2,500 online games to play. We offer voice, cam, and text chat in a quality environment. Change name colors, make locked rooms, ignore unwanted chat, and more. This version is the first release on CNET Download.com.
- Tags: Font, BYF Chat, Games, Personal Technology
- Software downloads 2007-05-22
- Gabtastik (exe)
- Gabtastik is a site-specific browser for Web chat services. Gabtastik lets you keep chat sessions open on your Windows desktop outside of your regular web browser, using minimal screen real estate and system memory. Gabtastik also lets you specify window display level and window opacity, and lets you toggle quickly...
- Tags: Window, Web Browser, Mesa Dynamics, Gabtastik, Construction, Web Browsers, Real Estate, Microsoft Windows, Internet, Business Operations, Operating Systems, Software
- Software downloads 2008-06-13
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