TechRepublic Resources
- Augmenting web-based collaboration With Adaptive Replication and Mobility
- Two systems are surveyed in this paper. First, the middleware DIRECS, for supporting the adaptive wide-area replication of collaboration data and thereby the availability, responsiveness and failure resilience of web-based collaborative systems. Availability is adaptive with regard to replication consistency requirements, and vice-versa. Second, the middleware MOVE, for supporting adaptive...
- Tags: Availability, Web-based Collaboration, Informatica, Mobility, Replication
- White papers
- Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
- With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early adopters of web collaboration technology, are harnessing the power of the web to offer realtime service and support to online customers....
- Tags: Web, Web-based Collaboration, Channel Management, Marketing
- White papers
- Web Collaboration
- This webcast discusses the new Web collaboration application on the Multimedia Communication Server (MCS) 5100.
- Tags: Web, Web-based Collaboration, Nortel Networks Corp.
- Webcasts
- Web Collaboration - TWiki
- This webcast discusses using the web for collaboration with TWiki. The webcast includes a features overview, a case study implementation at WindRiver and some instruction on how to get started.
- Tags: Web, Web-based Collaboration, Webcast, Channel Management, Digital Media, Marketing, Consumer Electronics, Personal Technology
- Webcasts
- The Power of Web Collaboration: Accelerating Business and Driving Productivity
- This webcast will demonstrate how IT departments can meet several interrelated communication challenges with web collaboration, demystify how to measure the true business value benefits of web collaboration, and highlight case examples of large enterprises leveraging WebEx for significant business impact.
- Tags: Web, Web-based Collaboration, Frost & Sullivan
- Webcasts
- Top 5 Reasons to Unify Your CRM and Web Collaboration Solutions
- This web seminar will provide an overview of how sales organizations can enhance interactions with their customer by unifying their real-time Web Collaboration solution with their CRM solution. The webinar will provide an overview of benefits of the two solutions and how sales organizations are weaving together a winning solution...
- Tags: Web, Web-based Collaboration, WebEx Communications Inc., Sales Organization, CRM, Sales Strategy, Channel Management, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software
- Webcasts
- How Secure Is Your Web Collaboration Solution?
- As your enterprise establishes preferred provider standards for web collaboration (web conferencing, team workspaces and more), reviewing your collaboration service provider's security architecture, functionality and processes should be an important consideration - especially since your users will be sharing highly confidential business data externally with customers, partners and suppliers. In...
- Tags: Web, Web-based Collaboration, Channel Management, Marketing
- Webcasts
- Software Firm Enhances Customer Service, Shrinks IT Costs With web-based collaboration
- As a technology provider to the financial industry, Jack Henry & Associates has made customer service a key differentiator. The company wanted to offer clients a Web-based collaboration environment that would speed problem resolution, allow quick communication of regulatory changes, and improve overall responsiveness. Jack Henry made the decision to...
- Tags: Web-based Collaboration, Customer Service, Information Technology, Microsoft Exchange Server, Messaging, Microsoft Corp., Portals, Groupware, Web Technology, E-mail Servers, Product Marketing, Internet, Enterprise Software, Software, Marketing
- Case studies
- How Cisco IT Integrated Web Collaboration Into the Technical Assistance Center
- Given the importance of network reliability to businesses, quick and easy customer support provided by highly knowledgeable support engineers is a crucial need. Cisco Systems customers have come to rely on the Cisco Technical Assistance Center (TAC) for technical support in managing their Cisco-powered networks, from the front-line support of...
- Tags: Web, Web-based Collaboration, Information Technology, Cisco Systems Inc., Cisco Technical Assistance Center
- Case studies 2007-12-18
- The New Competitive Advantage: Web Collaboration Reaches the Tipping Point
- You can almost watch the landscape of the global economy changing. Chains of loosely connected businesses collaborating across geographies and industries are replacing monolithic, vertically integrated businesses. Speed and flexibility are supplanting size as the defining characteristics of a successful organization. In this new world, the lead...
- Tags: Web, Web-based Collaboration, WebEx Communications Inc., Knowledge Worker, Competitive Advantage, Business Structures, Strategy, Finance, Management
- White papers 2006-11-01
- Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success
- Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat...
- Tags: Web-based Collaboration, Customer Service, eGain Communications Corp., Tool, Productivity, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-05-10
- OpenSeminar: A web-based collaboration Tool for Open Educational Resources
- It is common for university instructors to compile links to online resources for the courses they teach, either as a supplement to a textbook, reading packet or, in some cases, as a replacement. Finding resources and keeping them up to date is time consuming. Instructors who teach similar subjects at...
- Tags: Web-based Collaboration, North Carolina State University, Resource, Productivity
- White papers 2005-09-28
- Cisco Web Collaboration Option
- Contact center is about more than just handling inbound telephone calls - it is about fully integrated, multi-channel customer interaction. The Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) Enterprise and Hosted Edition solutions enable the business to implement a single solution to transparently blend multiple communication...
- Tags: Web-based Collaboration, Collaboration, Contact Center, Cisco Systems Inc.
- White papers 2005-05-01
- Presence CRM Optimizer Internet Environment
- This paper describes the architecture and operation of the Presence Internet module. The Internet module allows a Contact Center to widen the channels of communication with its customers over the Internet by offering them chat, web, call-back and web collaboration services. It is an extension of the Presence CRM Optimizer...
- Tags: Web, Web-based Collaboration, CRM, Internet Module, Internet, Channel Management, Marketing
- White papers 2005-03-30
- ZDNet Make the Case: Web Collaboration Solutions
- Web collaboration technologies are advancing at a rapid pace. New features and interfaces are appearing almost daily as vendors race to capture a piece of this multi-billion dollar market. As a result of this progress, investing in Web collaboration technology has become more confusing for IT executives. Outsourcing, custom applications,...
- Tags: Web, Web-based Collaboration, Channel Management, Marketing
- White papers 2005-01-01
- Image: Just don't call it 'Excel online'
- SmartSheet's Web-based collaboration software offers an alternative to Microsoft Office.
- Tags: Web-based collaboration, Microsoft Excel, Microsoft Office, Microsoft Corp., software
- Image galleries 2006-10-09
- Creating a scalable collaboration solution
- You don't have to have a big budget to get started in team collaboration. It's easy to move from products that are built into popular operating systems to enterprise-oriented solutions such as SharePoint Portal Server as your business grows--and you can do it without a big learning curve or the...
- Tags: Groupware, Deb Shinder, Team management, MicrosoftÂ, Web-based collaboration, Microsoft Windows Sharepoint Services, team, software, collaboration, Microsoft Windows, Build to Scale Newsletter, Microsoft SharePoint, Server, Enterprise Software, Management
- Technical articles 2005-07-19
Additional Resources
- Automated Collaboration on the Semantic Web
- Collaboration is concerned with cooperative interaction of individuals in order to achieve complex objectives; appropriate technologies for collaboration support need to reflect the nature of collaboration, and to comply with several technical requirements with respect to automated and semantically enabled collaboration support. This paper presents a framework for collaboration support...
- Tags: Collaboration, Semantic Web, Groupware, Internet, Enterprise Software, Software
- White papers 2005-09-12
- Real-Time Engineering Collaboration: Using Web-Based Communities to Collaborate Throughout the Product Lifecycle
- Teamcenter Community provides real-time ad hoc collaboration capabilities that dispersed value chains can use to synchronize their product development activities. These collaboration capabilities include, but are not limited to, the ability to share and exchange information in a web-based community where people with focused interests work in product-oriented teams using...
- Tags: UGS Corp., Web, Product Lifecycle, Collaboration, Teamcenter Community, Product Development, Groupware, Product Marketing, Research & Development, Business Operations, Enterprise Software, Software, Marketing
- White papers 2006-06-01
- A Need-Based Collaboration Classification Framework
- Research in collaboration has yielded a large number of tools and environments. A number of classification frameworks exist that organize these contributions, but none of them are comprehensive enough; they focus either on a particular aspect of collaboration or on the specific mechanism that the tools follow. In this paper...
- Tags: Collaboration, Groupware, Enterprise Software, Software
- White papers 2004-09-16
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