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- Nokia Web Services Framework for Devices - A Service-Oriented Architecture
- Nokia has a vision of the mobile phone as a full participant in networked service-oriented architectures. This paper describes a new framework for part of the next-generation Nokia mobile software platforms. The framework provides rich support for service-oriented applications design in Java or C++ and a method of abstraction that...
- Tags: Nokia Corp., Mobile, Web Service, SOA, Framework, Service-Oriented Architecture (SOA), Advertising & Promotion, SOAP, Web Services, Enterprise Software, Software, Marketing
- White papers 2004-03-01
- Service Management Frameworks
- Im new to this area hoping to do a thesis with regard to service management and im wondering is ITIL 'the' service management framework or are there others out there? ive briefly read something about MOF, thinking it was another framework, but then i
- Tags: ITIL, IT Services, Process improvement, Instant messaging, fiona.burke@..., Service Management
- Discussion threads 2006-11-28
- Service Management Frameworks?
- Im new to this area hoping to do a thesis with regard to service management and im wondering is ITIL 'the' service management framework or are there others out there? ive briefly read something about MOF, thinking it was another framework, but then i
- Tags: ITIL, IT Services, Instant messaging, Process improvement, fiona.burke@..., Service Management
- Discussion threads 2006-11-28
- Q-GSM: A QoS Oriented Grid Service Management Framework
- Effective and efficient Quality of Service QoS management is critical for a service grid to meet the requirements of both grid users and service providers. This paper introduces a scalable framework of service management in grid environment to guarantee the QoS of grid services. Several characters of this framework are...
- Tags: Service Management, QoS, Framework, Service Level Management, It Services, It Operations, It service Management
- White papers 2005-03-22
- A Framework for Service Quality Assurance Using Event Correlation Techniques
- Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, expressed by quality of service parameters, are met. This paper presents a framework for new kind of event correlation which is...
- Tags: Technique, QA, Information Technology, Problem Management, Framework, Event Correlation, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-04-07
- HP Quickly Builds Scalable World-Wide .NET-Connected Service Framework
- How does a company of 140,000 employees implement a centralized world-wide user information repository? How does it provide other services to its employees world-wide? HP accomplished this, in part, by implementing a service management framework. The first version of the framework didn't scale or perform as well as desired. HP's...
- Tags: Service Management, Hewlett-Packard Co., It Services
- Case studies
- Q-GSM: QoS Oriented Grid Service Management
- Effective and efficient Quality of Service QoS management is critical for a service grid to meet the requirements of both grid users and service providers. This paper introduces Q-GSM, a scalable framework for service management in grid environments, to address this problem. Main characteristics of the framework are grid level...
- Tags: SLA, Service Management, QoS, Service Level Management, It Services, It Operations, It service Management
- White papers 2005-03-16
- Towards a Framework for IT Service Fault Management
- IT service providers - either research institutions or commercial providers - offer IT services based on the behaviour of resources like the network infrastructure. To satisfy the customer demand for high service quality, which is specified in terms of Quality of Service parameters, the process of diagnosing and resolving resource...
- Tags: Information Technology, Service Quality, University Of Munich, ITIL, Strategy, Business Services, It Services, Management
- White papers 2005-05-14
- TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
- Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service...
- Tags: Service Management, TeamQuest Corp., ITIL, It Services, Process Improvement, It Management, Quality, Business Operations, It service Management
- White papers 2007-01-10
- Treasury Management Suite Cashes in With the .NET Framework and Web Services
- XRT designs, develops, and supports a comprehensive suite of cash and treasury management solutions. XRT had a traditional client-server product line, and wanted to build a new Web-based application using a "Self-service" treasury model. After considering Java/J2EE, XRT built a financial value chain management application suite with Microsoft Visual Studio...
- Tags: Web, Microsoft .NET Framework, Treasury Management, Web Service, XRT Inc., Financial Services, Channel Management, Marketing
- Case studies
- Adaptive Medical Workflow Management for a Context-Dependent Home Healthcare Assistance Service
- This paper presents the architecture of a framework integrating workflow management and context-aware action execution to support the personalized management of medical guidelines in home health-care assistance services. The framework is based on the integration of Web Service and Autonomous Agents techniques, which enhance the execution of medical guidelines, handled...
- Tags: Execution, Health Care, Framework, Workflow Management, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2005-04-26
- HP OpenView Chalks Up Success With University Helpdesk
- The client Edith Cowan University is taking a scholarly approach to the re-engineering of its IT helpdesk by implementing Hewlett-Packard HP OpenView Service Desk solution based on the IT Infrastructure Library ITIL framework. ITIL is a world-leading framework for IT service management that endorses a best practice approach. Through HP...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, HP OpenView, HP OpenView Service Desk, Help Desk, ITIL, Call Centers, It Services, Utility Computing, It Management, It Operations, It service Management
- Case studies
- A Framework and QoS Matchmaking Algorithm for Dynamic Web Services Selection
- The current Service Oriented Architecture SOA standards; namely, the concept of Web services and service registry lack mechanisms for managing the services' non-functional properties. Such non functional properties are expressed by the term "Quality of Service QoS". QoS for Web services is an important decisive factor for service selection. This...
- Tags: Algorithm, Web, QoS, Web Service, University Of Sharjah, Data Model
- White papers 2005-08-10
- Understanding Service-Oriented Architecture
- The rapid adoption of J2EE standards, Java, XML and Web service technologies has resulted in many enterprises adopting a much more loosely-coupled architectural framework in which to host enterprise business applications. This framework is called the Service-Oriented Architecture SOA. Although Web services are currently being used as a mechanism to...
- Tags: Versata, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2004-10-15
- Microsoft Connected Services Framework Version 2.5 Overview
- This white paper provides an overview of Microsoft Connected Services Framework version 2.5. Connected Services Framework 2.5 is the latest version of a service-oriented architecture implementation and eXtensible Markup Language XML Web services, secure, scalable, and cost-effective software service delivery solution. After reviewing the overall Connected Services Framework architecture, this...
- Tags: Microsoft Corp., Connected Corp., Connected Services Framework 2.5, Service-Oriented Architecture (SOA), Web Services, XML, Middleware, Enterprise Software, Software, Software/Web Development, Web Development
- White papers 2006-04-01
- Re-Framing Risk Management: The Risk Continuum
- This webcast provides a practical framework for expanding the role of the risk manager to provide proactive business intelligence in the service of the business strategy. Risk management organizations need to expand their remit from the compliance function What Should Be to providing business intelligence for the deployment of operational...
- Tags: Compliance, SAS Institute, Framework, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management
- Webcasts
- .NET Framework Service Pack (EXE)
- Microsoft .NET Framework Service Pack 1 provides the latest updates to the .NET Framework. Service Pack 1 is highly recommended for all users of the .NET Framework, including customers of Visual Studio .NET. This version is the first release on CNET Download.com.
- Tags: Microsoft .NET Framework, Microsoft .NET Framework Service Pack 1, Service Pack 1, .Net, Software Development, Software/Web Development
- Software downloads 2007-08-30
- Service-Oriented IT Management: Benefit, Cost and Success Factors
- Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Success factors for implementing service oriented IT management are investigated....
- Tags: IT Administration, Information Technology, Benefit, Strategy, Management
- White papers 2005-04-27
- Beyond ITIL: The Cultural Dynamics of IT Service Management
- ITIL the IT Infrastructure Library is the most widely accepted approach to IT Service Management in the world. ITIL is a framework that outlines accepted best practices for IT Service Management. One of ITIL's biggest benefits is that it brings a common vocabulary across the organization. In fact, a closer...
- Tags: Information Technology, ITIL, Process Improvement, It Services, Service Level Management, Quality, Business Operations, It Operations, It service Management
- White papers 2006-03-01
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