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- ZDNet Make the Case: Web Collaboration Solutions
- Web collaboration technologies are advancing at a rapid pace. New features and interfaces are appearing almost daily as vendors race to capture a piece of this multi-billion dollar market. As a result of this progress, investing in Web collaboration technology has become more confusing for IT executives. Outsourcing, custom applications,...
- White papers 2005-01-01
Additional Resources
- Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
- With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early adopters of web collaboration technology, are harnessing the power of the web to offer realtime service and support to online customers....
- White papers
- Get IT Done: More options for secure collaboration
- Procedures for established secure, collaborative VPN services are outlinedCIOs exploring solutions for secure collaboration have many options, and it can often be difficult to narrow the choices. In "Ask these questions to determine the right collaboration security approach," TechRepublic contributor and consultant Salvatore Salamone said it’s crucial that CIOs consider...
- Technical articles 2002-02-13
- What ever happened to the Collaboration Revolution?
- If your employees consider collaboration as nothing more than a good theory, take a look at SharePoint Team Services, a new offering from Microsoft. Columnist Tim Landgrave explains its strengths and weaknesses as well as what it can do for your staff.When the first Novell network was installed, IT managers...
- Technical articles 2001-08-16
- Corporate America wakes up to Web 2.0
- Collaboration apps appeal to end-usersTop-down corporate fiats over collaboration technology choices are starting to give way to Web software, such as blogs and wikis. These light-weight Web systems are more likely to be used by end-users than more structured CMS, but some industry observers warn that even unstructured, "bottoms-up" collaboration...
- Discussion threads 2006-06-26
- Collaboration greases company's business gears
- As one manufacturer realized, paper-based processes slowed product development and thwarted good communication between suppliers, buyers, and internal business divisions. Find out why new collaboration technology was the chosen savior.This is the first article of a two-part series on how Boston Gear, a manufacturer of motion-control products, found a collaboration...
- Technical articles 2002-06-24
- Decision Support: Tool increases collaboration among team members by streamlining project processes
- Organize your projects and cut down on e-mailIf you could bottle "collaboration" and sell it as a health tonic, the bottle's label would probably read: “Take two spoonfuls before every project, and at the first sign of a flair-up, to relieve all your ailments and keep them from coming back.”But...
- Technical articles 2002-05-29
- Web-based tools let customers choose their channel for service
- Accelerate your enterprise's customer service with the addition of a multichannel contact center. If you're looking to enhance customer support via Web services, examine these two case studies before jumping in headfirst.By Lynn HaberWhen Venus Swimwear added a Web-based live chat feature to its customer service channel two years ago,...
- Technical articles 2002-09-06
- Factors for calculating the ROI of Web services
- Determining ROI is imperative to proving a project's worth, but several factors must be analyzed during the process. Find out which factors you should consider and why.There are various factors (e.g., costs and expenses, technical and business benefits) that must be considered when calculating ROI for Web services. The relevance...
- Technical articles 2002-10-29
- Smart planning can eliminate security risks with Web services
- Web services have great potential, but security concerns are preventing many organizations from taking advantage of the technology. Here are several suggested policies that CIOs can follow to develop a solid Web services plan.IT executives spend a lot of time these days thinking about how to lower costs, improve security,...
- Technical articles 2002-12-02
- Microsoft, SAP get closer on Web services
- ...
- Technical articles 2004-05-12
- InterCall Web Meeting: Technology Overview
- As a leading provider of integrated conferencing services, InterCall is constantly creating dependable, feature-rich conferencing technologies that are advanced enough to replace many face-to-face meetings. This white paper provides an overview of the technology that powers InterCall Web Meeting and how it supports the collaboration needs. The SwitchTower network is...
- White papers 2008-06-19
- Creating a scalable collaboration solution
- You don't have to have a big budget to get started in team collaboration. It's easy to move from products that are built into popular operating systems to enterprise-oriented solutions such as SharePoint Portal Server as your business grows--and you can do it without a big learning curve or the...
- Technical articles 2005-07-19
- Web conferencing can lower cost of training
- For years, everyone's been using teleconferencing for meetings and informational training. Now there's Web conferencing software that not only lets groups meet in real time, but also allows teams to share slides and other electronic data.Teleconferencing for meetings and informational training of remote staff has been in use for many...
- Technical articles 2001-12-14
- GroupSystems offers good collaboration research
- If you're looking for information on collaboration tools and how to use them in your company, visit GroupSystems.com. Among its features, the site has case studies of client projects as well as a "Knowledge Library" loaded with useful resources.As training professionals, we often work on projects where being able to...
- Technical articles 2000-07-21
- Sifting through the different versions of the Web
- Tony Patton reflects on the concepts of "Web 1.0," discusses Web 2.0, and ponders the future version of the Web. He asks that members post their thoughts about what developers can expect as the Web continues to evolve. During a recent meeting, a client demanded his application be...
- Technical articles 2006-12-18
- Strategies for enabling more effective IT-Business collaboration with business rule technology
- Effective collaboration between business and IT is essential to the success of both SOA and BPM; as Microsoft points out, "SOA by itself is not sufficient to guarantee alignment of business and IT." A Business Rule Engine can act both as a technology and collaboration enabler; this...
- Blog posts 2008-05-07
- E-workplace apps foster collaboration for consulting teams
- When far-flung project teams need to work together, a Web-based collaboration tool is usually the best solution. We examined the emerging ?e-workplace? market and found out what these applications can do for IT consultants.A recent Gartner report asserts that collaboration has emerged as the key to building and sustaining the...
- Technical articles 2001-03-29
- 6 strategies for building dynamic business applications with SOA and rules technology
- What happens when your business changes and your applications don’t change to support it? Existing applications must be updated or completely rewritten, and cobbled together to try to keep up with the new and always changing demands of the business....
- Blog posts 2008-04-15
- Talking Shop: The e-choreography of business collaboration lies in ebXML
- I am now officially old enough to witness technology recycle itself. The first two years of my career were spent as a business analyst for an EDI standards committee for the railroad industry. The railroads never got enough participation from each other and progress was slow. However, exchanging EDI messages...
- Technical articles 2003-12-08
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