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- Buyer Beware!: The Difference Between Warranty Reporting and Analytics
- The attendee will understand the functionality, goals and value of warranty analysis. The attendee will also understand the technology components and business processes that support warranty analytics. He or she will also learn how warranty analytics can increase the return from warranty data.
- Tags: Analytics, SAS Institute, Financial Planning, Finance
- Webcasts
- Harddisk drive failure
- i have maxtor 80 Gb hdd, the drive can't booting up. bios show message 'primary master fail', from drive hear sound "klik". i tried to frezze it, but the problem not solved. what i should do?how to move track 0 on harddisk?If you are hearing clicking, the most likely cause...
- Tags: hard drive, hardware, kasanawi@...
- Q&A 2004-11-29
- Rightsizing Your Accruals: Transforming Lazy Capital Into Working Capital
- The attendee of this webcast will learn about best practices and benchmarks for improving warranty financial management, including properly accounting for warranty costs and accruals, benchmarking oneself with others in the industry, and optimizing warranty accruals and revenue recognition while managing risk tolerance.
- Tags: Working Capital, SAS Institute, Accrual, Operational Accounting, Revenue Recognition, Finance, Financial Services
- Webcasts
- Ubiquitous Scoring of 1000+ Warranty Categories Using Predictive Rules Derived From Text
- Volvo North America extracted warranty code predictive classification information from the text fields of over 1,000,000 records that represented warranty repair data over a 5 year period. This work demonstrated that thousands of warranty codes could be reliably assigned by computer agents with an accuracy rate that ranged from 60%...
- Tags: Agent, Decision-making, SAS Institute, Real Estate, Business Operations
- White papers 2007-05-14
- Shanghai GM Achieves Early Returns on SAS Warranty Solution
- Shanghai General Motors GM has a strong commitment to after-sales service and quality and is famous for its customer service, particularly the "Buick Care" after-sales brand. While production volumes have tripled over the past years, Shanghai GM needed a strong system to improve the efficiency of its warranty analysis cycle...
- Tags: SAS Institute, Shanghai, General Motors Corp., SAS Warranty Analysis Solution
- Case studies
- Broken stylus voids AT&T warranty
- I came by this report at The Consumerist, where an irate customer, Rob, is complaining that AT&T voided his warranty over a broken stylus. Excerpt of Rob's comments: "I've got an AT&T 8525, and I've had it since about mid-June. It was a refurbished model,...
- Tags: Phone, Stylus, AT&T Corp., Telecom & Utilities, Paul Mah
- Blog posts 2007-09-07
- HP Warranty Solutions
- The HP Warranty Solutions portfolio combines leading edge technology and thought leadership from HP and world class solution partners. These modular, open standards-based solutions can be quickly and cost-effectively implemented as needed to solve specific real-world business problems. Knowledgeable HP consultants with deep and broad manufacturing experience will work to...
- Tags: Hewlett-Packard Co., Business Structures, Operational Planning, Leadership, Manufacturing, Finance, Business Operations, Management
- White papers 2006-09-01
- my laptop power on password on bois forgot
- I have a laptops sony vaio and fogot the power on password on bois Could you please advise me ThanksYou need a repair techGo to a certified shop, if still under warranty, you may get a break. I don't know of a way to circumvent the power-on password short...
- Tags: password, password on bios, solomonand@..., networking, laptop computer
- Discussion threads 2006-08-30
- Monitor Black-out Problems
- Whenever I turn on my computer and start to work, after a few minutes the monitor starts to black out -- half the screen will turn black from the bottom going up, and this problem corrects itself if I tap on the back of the monitor. What can i...
- Tags: Monitors & displays, drea6345@..., monitor
- Discussion threads 2007-07-13
- Text Mining With "Holographic" Decision Tree Ensembles
- The data-mining classification and predictive modeling algorithms that are based on bootstrapping techniques re-use a source data set, repeatedly, to create a family of predictive and classification models that can be said to render a "Holographic" view of the modeled data. The results offer a classification and prediction performance that...
- Tags: Text Mining, Classification, Research & Development, Data Mining, Business Operations, Enterprise Software, Software, Data Management
- White papers 2006-02-28
- Dell Inspiron 6400
- Hi,my laptop is just 40 days old and from yesterday the alphabet p - and : is not working i really dont know what to do about it. Can anyone help me.Warranty repair...40 days old? Contact your support number for a repair.Contact Dell Tech SupportThe unit must be under...
- Tags: Notebooks, lpriya2005@..., Dell Computer Corp., Dell Inspiron, keyboard
- Discussion threads 2007-10-04
- 2 Gig USB drive showing only 128MB
- I have a USB drive that was reporting corrupt files. It wouldn't let me delete or change most of the data on the drive. I thought that formatting it would clear the issues, but now it's only showing it can hold 128 MB instead of 2 gig. ...
- Tags: gig
- Q&A 2006-09-16
- Hyundai Aims to Boost Quality and Reduce Costs With SQL Server 2005 Data Warehouse
- The Hyundai Motor Company, which manufactures and sells vehicles around the world, wanted to analyze data from parts sales, vehicle sales, and other information to reveal subtle vehicle repair trends not discernable from warranty data alone. The company sought to identify and fix problems sooner, both in the field and...
- Tags: Hyundai, Data Warehouse, Microsoft SQL Server, Microsoft Corp., Microsoft SQL Server 2005, Business Intelligence, Sales Strategy, Databases, Microsoft Windows Server 2003, Storage, Enterprise Software, Software, Data Management, Sales, Operating Systems, Microsoft Windows, Hardware
- Case studies
- Dvd writer burning error
- Hi I have recently come across a problem with my LG multi format dvd writer, I keep getting a focal and tracking error while trying to burn a dvd i have tried using different software with the same results any help in this matter would be greatly appreciated.........thanksFrom the error...
- Tags: Cha, davcav5, DVD, hardware, laser, motherboard, warranty
- Q&A 2005-07-04
- Kitchen Appliance Manufacturer Reduces Warranty Claims With SAS
- A typical warranty claim includes customer requests, service notes and technical jargon, plus contact information, parts numbers and date/time fields. Like most manufacturers, Sub-Zero and Wolf know this data is a gold mine for improving product quality and customer satisfaction. But too often, the cumbersome process of coding and classifying...
- Tags: SAS Institute
- Case studies
- JK Tyre Boosts Business Intelligence With Oracle
- JK Tyre is India's largest tire manufacturer, responsible for 26% of the country's tire exports. The company wanted to establish a centralized IT infrastructure capable of serving 120 retail stores and numerous branch offices, many in remote areas where broadband connections are unavailable. The challenge was to cut costs by...
- Tags: Business Intelligence, Oracle Corp., JK Tyre, Sales Strategy, Sales Force Management, Sales
- Case studies
- hard drive issue
- I have a ibm 60 gig hard drive that was working perfectly, the system on it crashed it was win Me after that it stopped booting. When hooked it makes no sound actually sounds like a brand new hard drive tried every jumper combination i could think of but it...
- Tags: dmit2@..., hard drive, hardware, IBM Corp., Sarge, warranty
- Q&A 2004-10-15
- None of my keys on my Dell 6000 will work
- A few days ago I spilt water into my laptop and then 3 keys wouldn't work, then yesterday my computer would not turn on. It eventually did, but now no keys work. What can I do other than send it to Dell. I use this computer a...
- Tags: Keyboards, LivingOutProv31@..., keyboard, Dell Computer Corp.
- Discussion threads 2007-05-21
- Whirlpool: Quality Means Loyalty
- Whirlpool Corp., the world's leading manufacturer and marketer of major home appliances, envisions the day when its products are in every home, everywhere. To reach that goal, Whirlpool's Global Quality Division is incorporating innovation and analysis to its warranty approach. Using SAS as its Business Intelligence foundation, Whirlpool looks for...
- Tags: SAS Institute, Whirlpool Corp.
- Case studies
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