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- Volkswagen Servicos Financeiros Modernizes Data Warehouse and Reduces Report-Generation Time
- Volkswagen Servicos Financeiros wanted to build a data warehouse for risk and customer-buying-behavior analysis as well as regional trends tracking and provide managers with better quality data analysis in order to improve decision making Make information available in real time. The challenge was to improve process management and services. Volkswagen...
- Tags: Data Warehouse, Oracle Corp., Volkswagen AG, Volkswagen Servicos Financeiros, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware
- Case studies 2008-07-01
Additional Resources
- Oracle Case Study: Ticket Servicos
- Ticket Servicos is a Brazilian subsidiary of Accor Group, a leader in the hotel, travel, and service industry. Ticket Servicos wanted to improve customer service to maintain competitive advantage. The company wanted to improve the efficiency and effectiveness of Ticket Servicos's call center operation, which handles more than 700,000 calls...
- Tags: Customer Service, Oracle Corp., Call-center, Ticket Servicos, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Volkswagen Beetle Screensaver (zip)
- The first generation Volkswagen Beetle's peculiar styling, weak power, rough ride, and high noise levels, may lead some people into thinking it would be an industrial failure. On the contrary, it was ultimately the longest and most produced automobile for a single design.
- Tags: Screensaver, Volkswagen AG, Wallpaper Screensavers
- Software downloads 2007-12-26
- VW Case Study
- The Volkswagen Group Customer Success Story With a mission to provide all parties involved with centralized, policy-based access to information assets, The Volkswagen Group evaluated alternative Identity Management solutions and concluded that BMC was the best fit.
- Tags: BMC Software Inc., VW, It Management, It service Management
- White papers 2007-04-02
- Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
- Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the largest in Europe. The company wanted to make changes in customer behavior and departmentalized internal structure. The challenge was paper-based processes, disparate stand-alone solutions and need to improve customer acquisition and loyalty. To improve customer communications, retention,...
- Tags: mySAP, Volkswagen AG, Customer Satisfaction, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- FAW-Volkswagen Implements mySAP CRM in Six Months to Forge Direct Link to Customers for Improved Service
- Headquartered in Changchun, FAW-Volkswagen Automotive Company, Ltd. is a large-scale, joint-venture car manufacturing collaboration between First Automobile Works of China and German automakers Volkswagen and Audi. The major business challenges they were facing were unresponsive customer service and slow reaction times. FAW-Volkswagen sells through regional dealers and was unable to...
- Tags: mySAP, Customer Service, mySAP CRM, CRM, FAW-Volkswagen Automotive Co. Ltd., Customer Relationship Management (CRM), Enterprise Software, Product Marketing, Software, Marketing
- Case studies
- GTI Racing demo (exe)
- GTI Racing uniquely blends a realistic and highly detailed car physics simulation with the pure fun of driving. Enjoy the greatest collection of the legendary European Volkswagen Golf series cars, representing all five generations from its original heritage through to the current day. Try out the GTI, G60 and the...
- Tags: Volkswagen AG
- Software downloads 2006-04-05
- The Volkswagen Group Anticipates Rapid, Complete Return on Global BMC Identity Management Implementation
- With a mission to provide employees, dealers, importers and others with centralized, policy-based access to information assets, The Volkswagen Group evaluated alternative Identity Management solutions and chose BMC Identity Management after they conducted a rigorous benchmark and concluded that BMC Identity Management was the most flexible and comprehensive of the...
- Tags: BMC Software Inc., Volkswagen AG, Identity Management, Authentication/Encryption, It Management, Security, It service Management
- Case studies
- Swedish Volkswagen Subsidiary Uses SAS Across the Organization to Track Sales and Monitor Each Link in the Delivery Chain
- A car is large and complex product, but not particularly demanding in terms of sales administration and logistics. In fact, exactly the opposite is true. The large number of different color, engine and equipment-level combinations means that an effective analysis tool is needed to give an overview on order volumes,...
- Tags: SAS Institute, data warehouse, logistics, sales, monitor, analysis, job, stock, tool
- Case studies 2006-10-20
- Enhancing Manager Visibility and Control With State-of-The Art Project Management
- With 30 to 35 software projects running in parallel, Volkswagen AG's procurement organization was confronted with more than a few project management issues. Company managers needed easy access to solid, real-time information about project budgets, milestones, deliverables and quality, as well as a comprehensive understanding of development activities, in order...
- Tags: Volkswagen AG, Procurement, Electronic Data Systems Corp., Purchasing & Procurement, Tools & Techniques, Project Management, Strategy, Business Operations, Management, It Operations, It service Management
- Case studies
- Reduce Costs and Streamline Translation of Technical Publications
- Companies in every industry are struggling to manage the large volume of technical documentation associated with producing complex products. But imagine the detail involved in creating owner and repair manuals for multiple auto brands and car models, sold in countries worldwide. This was the challenge facing Volkswagen AG: rapidly expanding...
- Tags: Streamline, Volkswagen AG, EMC Corp., Storage, Hardware
- Webcasts
- Increased Efficiency Through Digital Planning
- Volkswagen AG is the largest car maker in Europe. Like auto OEMs worldwide, the company is always searching for ways to improve efficiency. Volkswagen AG wanted to increase the efficiency of vehicle body production planning. The challenge was to achieve increased planning requirements without adding staff. As a solution the...
- Tags: Siemens AG, Volkswagen AG, Manufacturing, Business Structures, Finance
- Case studies 2007-01-01
- Shared Identity Check for All Applications Improves Customer Service
- As Europe's leading automobile financial service provider, the German Volkswagen Bank offers an extensive portfolio for customers' financial flexibility. The development of Web applications makes use of the .iba Internet Base Architecture framework, which is based on the Microsoft .NET Framework. An enhancement of this .iba framework called BASE (Basic...
- Tags: Customer Service, Volkswagen AG, Authentication, Identity, Microsoft Windows, Security, Operating Systems, Software
- Case studies
- Driving Sales and Service by Integrating People, Information, and Processes
- After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for various tasks and data types. Customer-facing processes were paper-based and time-consuming, and customer data was maintained in separate systems, which made it difficult...
- Tags: mySAP, SAP AG, Sales, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- A Leading Automotive Manufacturer Implements Innovative HR Programs with mySAP ERP Human Capital Management
- Volkswagen AG, the famous German auto manufacturer, turned to mySAP ERP Human Capital Management mySAP ERP HCM to manage its Innovative Personnel Service IPS project. The challenge was to implement this innovative HR program, with the objectives being to realign personnel administration time management and payroll process, and shift decision-making...
- Tags: mySAP ERP, mySAP, SAP AG, Human Capital Management, Enterprise Resource Planning (ERP), Human Capital, Enterprise Software, Customer Relationship Management (CRM), Software, Human Resources, Workforce Management
- Case studies 2005-02-01
- Photos: Big-screen TVs
- At the DisplaySearch US FPD Conference in San Diego, the TV screens are bigger than a Volkswagen.
- Tags: conference, DisplaySearch, photograph, San Diego, TV, Volkswagen AG
- Image galleries 2006-03-22
- Pic: It's not a bug, it's a...
- It's at times like these that I really lament the demise of the classic Volkswagen Beetle. Plus, mad props to the software development humorist who got that vanity plate. Found via reddit. by Jay Garmon
- Tags: Demise, Volkswagen AG, Software Development, Development Tools, Tools & Techniques, Software/Web Development, Management, Jay Garmon
- Blog posts 2007-08-21
- Photos: Tricked-out VW revs up for Baja 1000
- A San Jose, Calif., team is updating a '69 Volkswagen with sat phones and GPS receivers to compete in the off-road race that kicks off this weekend. by CNET News.com
- Tags: TechRepublic Inc., Photograph, GPS, Team Management, Handhelds, Consumer Electronics, Personal Technology, Management, Hardware, CNET News.com, news, vw, baja1000
- Image galleries 2007-11-12
- Random Chatter about Random Things
- blog rootRandomnessSo, here I am. I just started a blog on TR, but have nothing to say. Hmmm... OK, here we go... We know the Ultimate Answer to the Ultimate Question is 42, but we don't know the Ultimate Question. I think it is, "What is the...
- Tags: Blogging, Cool_breeze, ULTIMATE QUESTION
- Discussion threads 2005-05-20
- Audi A3 Screensaver (zip)
- The Audi A3 is an entry-level luxury car / small family car produced by the German automaker Audi since 1996. Two generations of A3 exist, both based on the Volkswagen A platform, which they share with several other models. The Audi A3 Screensaver contains over 20 high resolution photos, full...
- Tags: Screensaver, Audi AG, Wallpaper Screensavers, Audi A3 Screensaver, Audi A3
- Software downloads 2007-11-28
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