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Enterprise IP PBX Buyers Guide: Features and Services That Matter: This Buyer's Guide covers the main features, services and requirements for enterprise class PBX systems and how to understand the differences between them. Outgrown your old phone system -- in terms of size, functionality and technology? The typical reasons for upgrading to an IP PBX system for...; Tags: VoIP-News, IP, VoIP-News Buyer, Network Technology, Networking; White papers 2008-02-12

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Call-Center Buyer's Guide: Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents....; Tags: VoIP-News, Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2007-12-20
How will a recession affect IT?: IT may lead the recessionAspects of IT rest on some shaky assumptions, such as the notion that all brand exposure will lead to sales, no matter how intrusive the advertising method. Or that folks will continue to conduct ecommerce in the face of malware and phishing onslaughts.As it is,...; Tags: Strategy, information technology, recession; Discussion threads 2008-02-05
Preparing the enterprise chain for c-commerce: A new e-business philosophy called collaborative commerce is bringing ERP, CRM, SCM, and e-procurement together to form one intelligible system within and between enterprises. Find out how to prepare for this e-commerce revolution.For years, enterprise commerce strategists have dreamed of transactions like this: It’s 7 A.M. and Jane logs on...; Tags: Supply chain management (SCM), Purchasing & Procurement, Enterprise resource planning (ERP), Enterprise software, Customer relationship management (CRM), Franky McCoy, C-Commerce, Jane; Technical articles 2002-02-14
career move into it security: I'm currently a network administrator who has been stuck in a rut. After a year and a half of this I decided to go on the job hunt. To make a long story short I got an offer to be a security engineer. This is a totally differnt skill set...; Tags: Recruitment & Selection, Benefits, job, skill set, Do Nothing, security, recession, career; Discussion threads 2008-04-04

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IT Help Desk Survival Guide, Third Edition: TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.; Buy Now

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