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voice telephony

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HiTech Telecom Streamlines Workflows, Ensures Future Growth With Scalable Billing Application
HiTech Telecom is a privately held Australian organization that offers a wide range of voice telephony products and services to 179 carriers globally. As its business grew, HiTech Telecom found that its billing applications continually failed to scale to meet its requirements and also imposed unwelcome complexity. This led the...
Tags: Billing, Oracle Corp., Voice Telephony, Back-office, Workflow, HiTech Telecom
Case studies

Additional Resources

Structured Cabling: Cabling to Support IP Telephony
IP Telephony (Voice over Internet Protocol) in many circles is seen ultimately to be the dominant architecture of enterprise voice systems. IP Telephony involves using the local area network: cabling, router, and data switches, with an application server for all voice communications. IP Telephony has been called the future of...
Tags: Telephony, IP Telephony, IP, VOIP, Telecommunications, Network Technology, Telecom & Utilities, Networking
White papers 2005-03-01
Network Readiness For VoIP
Enterprises are rapidly adopting IP telephony for cost savings, productivity gains and business innovation, but delivering a high quality voice service takes more than just buying the latest IP telephony equipment. Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your...
Tags: Telephony, Network, IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Networking
White papers 2005-03-01
IP Voice is ready for business
Voice telephony can now be carried over business quality IP to give considerable cost savings and productivity gains. Here we explore the developments in Voice over IP including the different choices and benefits of implementation strategies and how IP telephony enables businesses to remain competitive today.
Tags: Telephony, COLT TELECOM Group, IP, IP Voice, Network Technology, VOIP, Networking, Telecommunications
White papers 2006-03-08
IP Telephony: The Good, the Bad, the Ugly
There's no doubt that IP Telephony, commonly known as Voice over IP or just VoIP (Voy-eep), is here to stay and is becoming the mainstream choice for voice communication, especially for the small to medium business market. Like anything new and exciting, especially when it's technology, there are some things...
Tags: Telephony, IP Telephony, IP, VOIP, Telecommunications, Network Technology, Telecom & Utilities, Networking
White papers 2007-01-09
Internet Telephony
Internet telephony refers to communications services—voice, facsimile, and/or voice-messaging applications—that are transported via the Internet, rather than the public switched telephone network (PSTN). The basic steps involved in originating an Internet telephone call are conversion of the analog voice signal to digital format and compression/translation of the signal into Internet...
Tags: Telephony, International Engineering Consortium, IP Telephony, VOIP, Telecommunications, Telecom & Utilities, Networking
White papers
Quality of Experience: A Strategic Competitive Advantage of Microsoft Unified Communications
Voice Quality, as measured by the subjective perception of users, is key to the success of IP telephony implementations. Managing it however is a very complex task in the absence of comprehensive real time measurement of Voice Quality in traditional enterprise voice solutions. As a substitute for direct management of...
Tags: Telephony, Network, Competitive Advantage, Unified Communications, IP Telephony, IP, Microsoft Corp., VOIP, Telecommunications, Telecom & Utilities, Networking
White papers 2007-10-01
eHealth for Voice - Managing for IP Telephony Quality and Performance
Companies today are striving to contain costs and improve productivity in all areas of the business. One opportunity to rein in expenses is through the deployment of IP Telephony built on a Voice over Internet Protocol (VoIP) infrastructure. Concord's eHealth Suite and eHealth for Voice offer rich support for end-to-end...
Tags: Telephony, Performance, Voice, IP Telephony, IP, Concord Communications Inc., E-health, VOIP, Network Technology, Telecommunications, Networking, Healthcare
White papers 2005-04-20
PVQM - Proactive Voice Quality Monitoring
This white paper discusses PVQM capabilities - which will allow enterprises and service providers to take voice quality management beyond traditional telephony to a level that will become the norm for next generation IP telephony networks.
Tags: Nortel Networks Corp., Voice Quality, Monitoring, Business Services, VOIP, Telecommunications, Telecom & Utilities, Networking
White papers 2003-06-09
Charity Reduces Call Expenditure Through Cost-Effective Voice Over IP
At the Citizens Advice Bureau (CAB), the telephone is a vital channel for delivering advisory services. Yet at many of its sites, its telephony services were costly and inconvenient. Keen to exploit the cost and efficiency potential of Voice over IP, Sally and her team approached a number of IP...
Tags: Charity, Telephony, Nortel Networks Corp., IP, VOIP, Network Technology, Telecommunications, Telecom & Utilities, Networking
Case studies 2007-10-15
Top 5 Telephony Solutions Your Business Needs Today
If you're ready to take your business communication to the next level, telephony is worth investigating. Depending on your business needs, your business phone system should offer you a number of features and options that offer you the greatest chance of success. Some of the most sought-after...
Tags: Telephony, VendorGuru.com, Telephony Solution, VOIP, Telecom & Utilities, Telecommunications, Networking
White papers 2007-03-02
TDC Provides Superior Voice Quality and Landline Security on New Residential Broadband Telephony Service With Cisco IP Next Generation Network
TDC is the leading provider of communications solutions in Denmark, the second-largest telecommunications provider on the Swiss market. TDC's objective for broadband telephony is to offer their customers added value and choice. It was important to find a solution that provided voice quality and security that are comparable with existing...
Tags: Security, Telephony, Network, Broadband, IP, Cisco Systems Inc., VoBB, TDC, Broadband Internet, Telecommunications, VOIP, Telecom & Utilities, Network Technology, Networking
Case studies
Typex Integrates Voice Communications on IBM System i
Typex Group plc is a UK-based systems integrator and networking specialist with a global customer base. The company wanted to enable greater flexibility and mobility for employees; reduce the cost of voice communications between company sites; enable the integration of voice communications with ERP, CRM and other core business systems;...
Tags: Voice Communication, IBM Corp., Typex, VOIP, Telecommunications, Telecom & Utilities, Networking
Case studies
Managing Your IP Telephony Environment
The IP Telephony market is rapidly growing as more and more enterprises recognize the benefits of using IP telephony in their enterprise infrastructures: a single network for data, voice and video, drastic drops in moves, adds and changes, allowing IT to truly track their cost savings and new applications...
Tags: Hewlett-Packard Co., Telephony, IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Network Technology, Networking
White papers 2004-08-27
IP Telephony Solution White Paper
IP telephony - the implementation of voice over an IP-based network - is fast becoming an attractive and viable opportunity for businesses. This paper explores how ProCurve Networking IP Telephony solutions can help move businesses closer to anytime, anywhere communications. It is a must-read for organizations of all sizes considering...
Tags: Hewlett-Packard Co., Telephony, IP Telephony, IP, VOIP, Telecommunications, Telecom & Utilities, Networking
White papers 2005-09-01
3com Solutions: Assessing Your Network for Voice Readiness
For most organizations today, it's less a matter of if and when, but more, a matter of how to embrace IP telephony communications. Since 2005, when the balance tipped and more IP telephony systems were shipped than traditional Time-Division Multiplexed (TDM) phone systems, Voice over IP (VoIP) has become the...
Tags: Network, IP Telephony, 3Com Corp., IP, VOIP, Telecommunications, Telephony, Telecom & Utilities, Network Technology, Networking
White papers 2005-11-01
Building Reliable IP Telephony Systems
One of the most important pieces of keeping a business afloat is reflected in its voice system. Downtime can severely affect an organization's productivity and hinder businesses throughout all departments. Many businesses are starting to look at their telephony systems, so it is more important than ever to understand...
Tags: Telephony, Downtime, IP Telephony, IP, ShoreTel, VOIP, Telecommunications, Telecom & Utilities, Networking
White papers 2006-10-01
Cisco IP Telephony Solution Provides Communicaticns Lifeline for Bloodsource Blood Bank
Bloodsource is a community-based, not-for-profit blood bank. With thousands of patients depending on the safe, timely delivery of Bloodsource's blood products, maintaining effective communications across the organization was critical. However, Bloodsource's existing telephony equipment fell far short of meeting its communications requirements. Bloodsource decided to move to an IP telephony...
Tags: Bank, Telephony, IP Telephony, Cisco Systems Inc., Cisco IP Telephony Solution, Bloodsource, Cisco CallManager Express Solution, VOIP, Telecom & Utilities, Telecommunications, Networking
Case studies
VoIP Stats for Avaya IP Support Services: Extending Availability, Reliability and Performance
The implementation of IP Telephony requires both careful planning and continuous operational care. To start, an enterprise's IP converged network must have the right throughput and QoS capacity to effectively and reliably operate IP Telephony as an application. This network infrastructure readiness can be determined by a comprehensive network assessment....
Tags: Telephony, Performance, Network, Support Services, IP Telephony, IP, Avaya Inc., VOIP, Networking, Network Technology, Telecommunications
White papers 2006-07-01
Best Practices for Deploying Wi-Fi Telephony: Part 1
Wi-Fi telephony is a simple concept, but there are some important deployment issues with putting voice applications on a wireless LAN. This webcast will discuss enterprise Wi-Fi network design guidelines to provide adequate coverage and capacity for wireless voice and data applications.
Tags: Telephony, Raindance Communications, Best Practice, Wi-Fi Telephony, Wireless LANs, Wi-Fi, Wireless, VOIP, Telecom & Utilities, Telecommunications, Networking
Webcasts
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