Sponsored White Papers, Webcasts, and Downloads
- BTS.InterVoice (exe)
- BTS.InterVoice software has everything you need to start your own interactive voice response system at home phone line. Features automated call answer, call processing, and recording voice messages. Quickly build mission scenario by logical tree, view journal, listen voice mail sound files. Easily record your answering messages.
- Tags: Voicemail, IVR, Interactive Voice Response (IVR), Telecommunications
- Software downloads 2005-08-03
- NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
- The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...
- Tags: Microsoft Office, Call Centre, Avaya Inc., Interactive Voice Response (IVR), Portals, Internet
- Case studies 2008-04-01
- CT Developer Studio (exe)
- Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully...
- Tags: Interactive Voice Response (IVR), Call Centers, Microsoft Windows, Customer Relationship Management (CRM), It Operations, Operating Systems, Software, Enterprise Software
- Software downloads 2007-11-30
- Insurance Companies Reduce IT Costs
- Insurance companies want to help people - including their employees - live safer, more secure lives. One way companies keep employees secure is by resetting their forgotten or expired passwords. However, the reset process can be costly. Productivity is lost while employees wait for passwords to be reset, for as...
- Tags: Password, Information Technology, Productivity, Avaya Inc., IT Cost, Avaya Interactive Response, Interactive Voice Response (IVR), Insurance, Business Operations, Corporate Insurance
- Case studies
- TekIVR (zip)
- TekIVR is a SIP Interactive Voice Response System for Windows provides call attendant function. TekIVR tested on Microsoft Windows XP, Vista and Windows 2003 server. TekIVR complies with RFC 3261. It supports ITU G.711 A-Mu law codecs. You can select IP address to be listened, default SIP proxy for outgouing...
- Tags: SIP, Codec, Yasin KAPLAN, TekIVR, Session Initiation Protocol (SIP), Microsoft Windows, Microsoft Windows Server 2003, Operating Systems, Emerging Technologies, Software
- Software downloads 2008-11-07
- Successful negotiating requires perspective and flexible thinking
- This article is alsoavailable as a PDF download."We need this done right now"... "Can you deliver this afternoon?"... "I needyou to work this Saturday!" We all want something from someone else. At the same time,other people, usually customers or bosses, want things from us. The better weare at negotiating, the more...
- Tags: Calvin Sun, young man, royal food
- Technical articles 2007-05-03
- Members share methods for getting projects approved
- There was a time in the not-so-distant past when we were all rich and stupid. IT projects would get approval based on “educated hunches,” with ROI computed to justify a build vs. buy decision. But after the bubble burst and the CEOs at Enron and WorldCom got nabbed for using...
- Tags: David Southgate, information technology, IT Project, Ken Tupman, project approval, ROI
- Technical articles 2003-02-24
- << Previous
- page 1 of 1
- Next >>
