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- Netonomy Case Study: Vodafone Corporate
- Vodafone Corporate had made the decision to differentiate their product offering by delivering better and faster customer service to their corporate customers. At the same time, it needed to reduce the cost of providing this service. The enhanced Vodafone Corporate Online portal was initially released in May 2000 and later...
- Tags: Vodafone Group Plc., Netonomy, Portals, Middleware, Web Technology, Internet, Enterprise Software, Software
- Case studies
- Transparency in Logistics and Store Inventory at Vodafone Portugal
- The U.K.-based Vodafone Group is one of the largest telecommunications companies in the world and provides a range of mobile telecommunications services, including voice and data. The company decided to implement a standardized tool that not only supported and automated the demand planning process across all Vodafone business units, but...
- Tags: Vodafone Group Plc., Agent, Logistics, International Data Group, Supply Chain, Telephony, Real Estate, Telecom & Utilities, Telecommunications, Business Operations, Networking
- Case studies
- Project 21 - Delivering a Better Experience for Customers and Employees Alike
- The Enterprise Business Unit EBU at Vodafone UK is a leading provider of mobile telephony services to the Business Sector in the UK. To maintain its success, EBU understood that it could not afford to stick with the status quo or simply take disjointed actions that would only marginally improve...
- Tags: Vodafone Group Plc., Telephony, Capgemini, Change Management, Team Management, VOIP, Telecom & Utilities, Advertising & Promotion, Telecommunications, Tools & Techniques, Management, Networking, Marketing
- Case studies
- Enpocket Powers Vodafone's MMS Stimulation Campaign
- Picture Messaging has the potential to drive big revenues for operators, but adoption of MMS at Vodafone had been slow. Research indicated that the key barriers to overcome included uncertainty of when/why to send an MMS, unsure when/how a picture adds value to an SMS, uncertainty around cost, and unsure...
- Tags: Vodafone Group Plc., MMS, Mobile, Picture Messaging, Mobile Marketing, Text Messaging/SMS/MMS, Advertising & Promotion, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Marketing
- Case studies
- QA Awarded Managed IT Training Service for Vodafone UK
- Vodafone has over 1000 IT staff at sites across the UK. QA has been selected to manage and deliver IT related technical training for Vodafone UK. QA will manage all IT training processes, including course booking, logistics, resourcing, reporting and the provision of third-party training. QA has proven experience in...
- Tags: Vodafone Group Plc., QA, Information Technology, Training, Workforce Management, Human Resources
- Case studies
- HP and Vodafone: Bringing Leading-Edge Server Technology to the Forefront of the Telecommunications Industry
- Vodafone New Zealand is the country's leading mobile telecommunications carrier, providing second- and third-generation mobile services to more than 1.9 million New Zealanders. In view of Vodafone's 54 percent market share, one of the company's key challenges is to remain a market leader. To achieve this, it needs to understand...
- Tags: Vodafone Group Plc., Hewlett-Packard Co., Telecommunications, Vodafone New Zealand, Advertising & Promotion, Servers, Marketing, Hardware
- Case studies
- Case Study: Vodafone Greece
- Vodafone Greece, formerly Panafon, is a 99.4%-owned subsidiary of the world's leading mobile phone services provider, the Vodafone Group. Vodafone Greece has implemented a CRM solution designed by software vendor Siebel to better understand its customers' preferences and deliver improved services. This has helped the telecom operator to reduce its...
- Tags: Vodafone Group Plc., Vodafone Greece, Telephony, Telecom & Utilities, Customer Relationship Management (CRM), Telecommunications, Advertising & Promotion, Enterprise Software, Networking, Software, Marketing
- Case studies
- Vodafone Telecel Chooses Trend Micro
- Vodafone Telecel is one of the largest operators in the Portuguese Telecommunications market. It operates a nation-wide GSM cellular network and was granted a UMTS license. In the past when Vodafone Telecel was building its ISP infrastructure, it was looking for a scalable antivirus solution to potentially support up to...
- Tags: Vodafone Group Plc., Trend Micro Inc., Antivirus, Vodafone Telecel, Viruses And Worms, Security
- Case studies
- The UK's Most Popular Mobile Operator Establishes a Service Allowing Its Corporate Customers to Access E-mail and Other Microsoft Outlook Data Over Mobile Networks
- The United Kingdom's most popular mobile operator, Vodafone UK, under its banner Vodafone OfficeLive, wanted to establish a service that would allow its corporate customers to access e-mail and other Microsoft Outlook data over mobile networks. The deployment of Microsoft Mobile Information 2001 Server means that customers gain secure, reliable...
- Tags: Mobile Operator, Mobile Network, Vodafone Group Plc., Microsoft Access, Mobile, Network, Microsoft Corp., Advertising & Promotion, Microsoft Outlook, E-mail, Manufacturing, Marketing, Microsoft Office, Office Suites, Software, Online Communications
- Case studies
- Advanced Mobile Messaging Success Story: Vodafone Portugal
- Vodafone Portugal wanted to enable its prepaid users to have the same service regardless if they are in country or roaming. The challenge was how to enable text messages to be charged online while customers roamed in other countries. Vodafone Portugal called upon Lucent to provide the network migration services...
- Tags: Lucent Technologies Inc., Vodafone Group Plc., Mobile, Network, Messaging, Text Messaging/SMS/MMS, Telephony, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications
- Case studies
- Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
- In 1998, the telecommunications giant Vodafone Group made a major investment in the rapidly expanding Egyptian telecommunications market, establishing Vodafone Egypt through a Joint Venture Agreement of international and Egyptian investors. Since then, Vodafone Egypt has invested heavily in its existing network, growing its customer base to more than three...
- Tags: BMC Software Inc., Service Management, Vodafone Group Plc., ROI, Remedy Corp., Vodafone Egypt, It Management, Roi/Tco, It service Management, Finance, Managerial Accounting
- Case studies
- Vodafone Counts on CA's Unicenter Autosys Job Management to Achieve Comprehensive Scheduling Control for Southern Europe
- In a company like Vodafone, the Technology Division obviously plays a central role both for the mobile phone networks and services area, and for the Information Technology systems and services one. The company wanted to organize all IT system batch processing with centralized job monitoring. What the company needed was...
- Tags: Job, Vodafone Group Plc., CA Unicenter, Computer Associates International Inc., Recruitment & Selection, It Management, Human Resources, Workforce Management, It service Management
- Case studies
- Mobile Phone Operator Streamlines IT Management and Cuts Time-to-Market for New Services
- Headquartered in Dusseldorf, Germany, Vodafone D2 serves 27 million mobile phone users. As a result of rapid growth, the company's IT infrastructure became increasingly complex and difficult to manage over time. It was also based on outdated technologies that were no longer supported by their manufacturers. To address these issues,...
- Tags: IT Administration, Vodafone Group Plc., Phone, Mobile, Lifecycle Management, Information Technology, Cell Phone, Microsoft Corp., Mobile Phone Operator, Advertising & Promotion, Cellular Phones, Marketing, Consumer Electronics, Personal Technology
- Case studies
- Garderos Case Study: Vodafone Group
- Vodafone Group's Vision is "To be the world leader in mobile communications, enriching customers' lives, helping individuals, businesses and communities to be more connected in a mobile world". To achieve its corporate vision Vodafone decided to extend its service portfolio by offering state-of-the-art PWLAN services. They realized that it would...
- Tags: Vodafone Group Plc., Mobile, Advertising & Promotion, Hardware Upgrade, Strategy, Marketing, Hardware, Management
- Case studies
- Tatara Mobile Services Convergence: Vodafone Ireland Case Study
- Vodafone Ireland is the largest operator in Ireland with 1.9 million customers and a market share in excess of 50%. As part of its strategy to offer customers a consistent, branded experience and broaden the range of communications services it offers, Vodafone wanted to offer its users a branded Wi-Fi...
- Tags: Vodafone Group Plc., Mobile, Convergence, Vodafone Ireland, Wireless LANs, Wi-Fi, Wireless
- Case studies
- Vodafone Case Study: KONE
- Like any top-notch business, KONE is determined to keep improving its operations with higher levels of customer service and efficiency. With Vodafone, KONE can share real-time, two-way electronic information with its people on the move, improving the speed of their service, regardless of their location. KONE's Customer Service delivery has...
- Tags: Vodafone Group Plc., KONE, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Building the 3G Network in Harmony With History
- Vodafone Italy, one of Europe's largest operators, is committed to delivering innovative GSM/GPRS services with quality coverage while building its next-generation UMTS network. Specifically, the challenge for Vodafone Italy was to provide this quality coverage in a historically and environmentally sensitive way. The solution was the Nortel Networks UMTS BTS...
- Tags: UMTS, Vodafone Group Plc., Network, Coverage, 3G Network, Nortel Networks Corp., Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
- Vodafone: Supporting a Remarkable Rate of Corporate Growth and Change
- Vodafone is one of the world's largest mobile telecommunications network providers. When Vodafone UK initially deployed the application in a client-server infrastructure, the company realised that the system's processing and bandwidth demands were too high for the required high-volume roll-out, and a different approach was demanded. Vodafone UK worked with...
- Tags: Vodafone Group Plc., Citrix Systems Inc., PDAs, Advertising & Promotion, Servers, Handhelds, Hardware, Marketing
- Case studies
- Mobile Telephones and Social Capital in Poland: A Case Study With Vodafone Group
- Levels of telephone ownership are low in Poland, especially in its rural heartland. This "telephone divide" is important because telephones in general and mobile phones in particular have a significant role to play in the development of a sustainable society and economy. Mobile telecoms operators, as the key players in...
- Tags: Mobile-phone, Vodafone Group Plc., Phone, Mobile, Telecom & Utilities, Advertising & Promotion, Marketing
- Case studies
- Nortel Networks Case Study: Viva Vodafone Espana
- In the summer of 2000, Vodafone Spain selected Nortel Networks as the infrastructure vendor for its UMTS network. At the time, there was industry-wide uncertainty as to exactly how the new technology would evolve into a fully commercial service. However, the close alliance with Nortel Networks has helped Vodafone Spain...
- Tags: Vodafone Group Plc., Nortel Networks Corp., 3G, Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
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