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- Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service
- Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New York Stock Exchange. Service quality has been a key to growth for VimpelCom, one of the three leading Russian cellular service providers. So when subscriber...
- Tags: Customer Service, Leader, Contact Center, Avaya Inc., Service Quality, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Reducing Risk Exposure by $2 Billion With Symantec Consulting Services Business Continuity Practice
- Leading Russian mobile communications provider VimpelCom was growing at a remarkable rate, but the company's data center strategy was failing to keep pace with this growth. As customer subscribers grew from 10 million to 42 million in two years, the Moscow center remained a single point of failure. Working closely...
- Tags: Symantec Corp., Business Continuity, Security
- Case studies
- VimpelCom Uses Advanced Human Resources System to Support Continued Growth
- The VimpelCom Group wanted to manage the increasing quantity of human resources-related data in a more timely and efficient manner; the existing Linux and Lotus Notes-based system was unable to scale with the rapid growth of employees and resolve existing problems relating to data exchange between the Human Resources HR...
- Tags: Human Resources, Oracle Corp., Payroll, Operational Accounting, Finance
- Case studies 2007-12-01
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