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- Financial Services Company Improves Productivity With Self-Service Solutions From Avaya and Viecore
- A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone Multi-Frequency-driven, antiquated IVR system to handle the influx of approximately 90 million calls received in its contact centers each year. The company wanted to increase...
- Tags: Financial, Financial Service, Credit Card, Financial Services Company, Avaya Inc., Interactive Voice Response (IVR), Financial Planning, Speech Recognition, Financial Services, Call Centers, Sales Channel, Finance, Emerging Technologies, It Operations, Sales
- Case studies
- Retailer Unified Human Resources Processes With Automated Solutions From Avaya and Viecore
- Founded in 1963, with one women's apparel store in Columbus, Ohio, a retailer has grown into more than 3,800 stores with six retail brands and over 100,000 associates. The company wanted to combine disparate new hire policies and Human Resources processes into one company-wide solution. As a solution the company...
- Tags: Avaya Inc., Retail, Gender And Diversity, Software Development, Human Resources, Software/Web Development
- Case studies
- Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
- A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration CTI application for its call centers worldwide. As a solution the...
- Tags: Call-center, Avaya Inc., Finance Organization, Call Centers, Financial Accounting, Telephony, Customer Relationship Management (CRM), It Operations, Finance, Networking, Enterprise Software, Software
- Case studies
- Board of Education Automates Bus Tracking System With Solutions From Avaya and Viecore
- As a public school system, one of Florida's largest county districts provides mainstream education for physically and mentally challenged students. These students are transported to and from the schools on special buses equipped with geospacial units that keep track of the buses' locations and transmit the information to a central...
- Tags: Education, Board, Avaya Inc., Corporate Governance, Business Operations, Corporate Law
- Case studies
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