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- Study shows support managers' salaries fell in 2002
- According to the Help Desk Institute’s 2002 Salary Survey, salaries stayed flat for most IT professionals working on the support desk, except for the top-level managers in the survey group. Salaries for senior support managers and directors dropped 7 percent from 2001, from $82,484 to $76,805. All other salaries decreased...
- Tags: salary, survey, Veronica Combs
- Technical articles 2003-03-19
- Rewrite your resume to win more interviews
- Updating resumes and writing cover letters aren’t anyone’s first choice of “things to do during your free time.” But if you want to change jobs or just get a new one after being laid off, you need to put in your time reading job listings, networking with colleagues, and perfecting...
- Tags: job, Veronica Combs
- Technical articles 2003-03-12
- Can DeveloperCareers.com help you find a job?
- If you're looking for job articles from several popular programming magazines, DeveloperCareers.com is worth a visit. However, if it's a job you're looking for, don't count on this site. Read on to find out why it won?t replace Monster.com any time soon.It’s certainly easier to look for a job using...
- Tags: Recruitment & Selection, Veronica Combs, job, DeveloperCareers.com, job listing
- Technical articles 2001-06-21
- When wireless is the most cost-effective solution
- Sometimes the business case can be made for a wireless network, and sometimes it can't. In addition to the total cost of ownership, companies need to consider user needs, building design, and Internet access costs before going the wireless route.While most managers would like their employees to be connected all...
- Tags: ROI/TCO, Wi-Fi, LANs, Wireless LANs, Veronica Combs, TCO, wireless, WLAN, network, wireless network, Gartner Inc., information technology
- Technical articles 2000-12-11
- Millionth member working toward career in hardware design
- When Michael Schiller signed up for his TechRepublic passport, little did he know he would be stepping into the limelight as our millionth member. We recently interviewed him to find out how his interest in IT began and where his skills are taking him.Michael Schiller is staff sergeant in the...
- Tags: Help desk, PRODUCTIVITY, Professional development, Call centers, NETWORKING, Veronica Combs, hardware, Fresno Air National Guard, network, computer, information technology, career
- Technical articles 2000-11-13
- Tips for teaching and using Excel
- If you need help with charting, data entry, or formatting in Excel, TechRepublic has plenty of ideas for you. Power users and trainers have contributed many suggestions about how to get the most from this powerful program.Excel is a powerful program with almost endless uses in a business setting. The...
- Tags: Microsoft Office, Veronica Combs, Microsoft Excel
- Technical articles 2000-10-06
- More tips to make Networking Essentials interesting
- If you teach this class by the book, you're bound to lose a few students along the way to boredom or sleep. Read the latest suggestions from TechRepublic members on how to keep students engaged during a Networking Essentials class.We all have a few favorite subjects that we love to...
- Tags: NETWORKING, LANs, Microsoft Windows NT, Veronica Combs, network, token ring, Networking Essentials
- Technical articles 2000-10-02
- Download our Access test to see what your users know
- If you need a ready-to-use skills assessment test, download this file now. This comprehensive test covers basic, intermediate, and advanced Access skills and includes the answers.Time is precious, and wasting it—yours and, especially, someone else’s—is a cardinal sin. Training is no exception.When you’re assigned to train a new user, you...
- Tags: Databases, Microsoft Office, Veronica Combs, Microsoft Access, training, database
- Technical articles 2000-09-21
- Would you like to take over? Tips for discouraging Dogberts
- TechRepublic readers were obviously familiar with the technically competitive students described in a recent article. They offered several clever ways to diffuse the situation and redirect the energy of students who want to take over your class.While all technical trainers are familiar with the uninterested student, it’s the overly interested...
- Tags: Veronica Combs, Dogbert, instructor
- Technical articles 2000-09-14
- Tips for moving from the classroom to the Web
- The trend toward Web-based training is changing the standard job description of an IT trainer. In this sampling of reader mail, TechRepublic members share their experiences and ideas about moving from stand-up training to WBT classes.The IT industry is always changing and the role of the trainer evolves right along...
- Tags: Workforce management, Computer-based training (CBT), Veronica Combs, training, instructor, Web-based training, e-learning, Web
- Technical articles 2000-08-18
- Download our updated software skills evaluation form
- Need a way to pretest the computer skills of employees or students? This questionnaire can help you determine how much a person knows or doesn't know. We've updated this popular download to include questions about Acrobat Reader and Outlook.Have you ever wished you had done some homework on your new...
- Tags: Workforce management, Microsoft Office, Veronica Combs, survey, training, software skills evaluation form, evaluation form, Matthew Mercurio
- Technical articles 2000-08-17
- Our search feature now has a wider scope and better organization
- When you're looking for information on a specific topic, do you want to read an article or a column? A product review or a download file? We've improved our search feature to allow you to do all of the above.One of the best new features of the latest version of...
- Tags: SEARCH, Tools & Techniques, Outsourcing, NETWORKING, Veronica Combs, search technology
- Technical articles 2000-08-14
- Members offer business advice to a would-be IT trainer
- Most people have a lot of questions when starting a new business. TechRepublic members recently helped one potential trainer with his queries about advertising, incorporating, and certifying. Read their ideas about developing a business plan.Richard posted a forum question recently about a new career path he is considering:“I am currently...
- Tags: Workforce management, lvachon, Veronica Combs, information technology, Microsoft Corp.
- Technical articles 2000-08-11
- Watch your mouth and your audience
- Humor is a good way to get a class going and put everyone at ease, but it will backfire completely if the joke is in bad taste. Are your slips of the tongue alienating your students? Read on to see if you need to revisit your presentation style.Okay, I know...
- Tags: Gender and diversity, Veronica Combs, humor, trainer
- Technical articles 2000-08-10
- Keep your students engaged and educated with these tips
- From attention spans to screen shots, TechRepublic members have lots of good ideas about how to design a class that students will love and learn from. These tips will help you with beginning students as well as advanced users.TechRepublic members had plenty to add to Marsha Glick’s recent article on...
- Tags: Workforce management, Veronica Combs, training, attention span, Make IT, screen shot, TechRepublic Members
- Technical articles 2000-08-04
- If you're bored with it, don't teach it
- Students can tell if you're unsure of your topic, and they also know if you're sick of it. If your eyes are glazed, you're cheating your class and damaging your reputation. These ideas will freshen up your approach to classes that have become old hat.In the world of IT training,...
- Tags: Channel management, Veronica Combs
- Technical articles 2000-08-03
- Readers offer more tips for winning budget talks
- Budget increases don't happen by accident; managers have to plan ahead and cover all the angles. Bob Artner's article on how to communicate carefully and correctly when giving your budget pitch prompted many readers to send in their own negotiating tips.Talking about money doesn’t sound like a good time for...
- Tags: Corporate governance, strategy, Veronica Combs, board
- Technical articles 2000-07-28
- Readers: There is no "average day" for net admins
- A soon-to-be college graduate is looking ahead to the working world and wondering about a network administrator's daily schedule. In their replies to this forum post, TechRepublic members say no day is ever the same when you're in charge of a network.Two good general rules for the IT world are:...
- Tags: NETWORKING, soon-to-be college graduate, Veronica Combs, network, job, monitoring
- Technical articles 2000-07-27
- IT education choices depend on career paths
- Any kind of education is valuable, but when time and money are short, sometimes you have to choose. TechRepublic members put four-year degrees as well as on-the-job training at the top of the educational heap.In addition to the “to certify or not to certify” debate, there is the “certification or...
- Tags: Quality, information technology, Veronica Combs, certification, training, career
- Technical articles 2000-07-21
- Job search dilemma: I want colleagues!
- A TechRepublic member has been running a network solo for some time and is ready for some company. The question is, during an interview, how do you portray the desire to be part of a team?Dbrianmchas has an open career question in the forums of TechRepublic. This member has been...
- Tags: Team management, Recruitment & Selection, Veronica Combs, job search, team, job
- Technical articles 2000-07-20
