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TechRepublic Resources
- Ventana Research Improves Customer Service, Saves Time, Money Using Soffront CRM
- Ventana Research is the preeminent research and advisory services firm, helping clients maximize stakeholder value with Performance Management throughout their organizations. The company advocates Aligning Business and IT to Improve Performance, and Soffront CRM is an example of this philosophy in action. Ventana Research is using Soffront CRM as a...
- Tags: Customer Service, Ventana Research, Performance Management, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software
- Case studies
- A Sense of What Is Possible: A Leading Power Utility Reaches for Transactional Efficiency
- One of America's leading power utilities produces and sells electricity to more than 5 million customers in 11 states. In the course of its activities, the company contracts with suppliers of all kinds, receiving, processing and paying thousands of invoices every week. The challenge with such a heavy volume of...
- Tags: Invoice, Ventana Research, Operational Accounting, Financial Services, Finance
- White papers 2007-07-29
- Finding the Right Performance Measures for Contact Centers
- Ventana Research recently completed a study that shows companies use a variety of measures to assess the performance of their contact centers. The most popular are based on measuring how efficiently calls are handled. First-time resolution of problems is high on this list because managers see it as impacting both...
- Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- White papers 2006-05-25
- Enkata 6 Supports Operational Performance Management
- For several years Enkata Technologies has supported operational performance management in its chosen vertical markets, Healthcare and Telecommunications. The new release of its product adds not only functionality for these two sectors but also a specialist module for consumer-directed healthcare plans, a new module to support Financial Services and technical...
- Tags: Performance, Financial Service, Ventana Research, Financial Services Application, Performance Management, Business Intelligence, Financial Services, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2006-05-25
- Evaluating Maturity in Contact Centers: A Performance Management Research Study
- The study discussed in this paper examines the performance of contact centers in North America, the United Kingdom and the rest of the world and explores differences in contact center performance in a range of vertical industries. This study focuses on how well centers are being managed and what steps...
- Tags: Performance, Ventana Research, Contact Center, Call Centers, Performance Management, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- White papers 2006-03-22
- Financial Reporting and Consolidation: Taking Performance to the Next Level
- Ventana Research defines Financial Performance Management FPM as structuring financial systems and processes to promote efficient, accurate and timely execution of finance/accounting functions in order to provide an organization with reliable information and analysis to enhance its performance. Finance organizations play a strategic role in managing the performance of a...
- Tags: Financial Reporting, Financial, Performance, Consolidation, Ventana Research, Performance Management, Financial Accounting, Human Resources, Workforce Management, Finance
- White papers 2005-04-11
- Maximizing Retail Store Performance Management
- Today, retailers can easily leverage existing technology to achieve the performance mandate. At the core of such efforts is the foundation of existing operational systems - enterprise resource planning ERP, inventory, POS and supply chain management SCM and customer relationship management CRM. These applications and transactional systems contain the operational...
- Tags: Performance, Retail Company, Ventana Research, Performance Management, Retail, Supply Chain Management (SCM), Enterprise Software, Human Resources, Workforce Management, Software
- White papers 2004-08-30
Additional Resources
- The Visible Supply Chain: Ensuring End-to-End Optimization
- Today's supply chain is the primary processing mechanism of every manufacturing company. Supply chain visibility is a tall order, but some of today's IT systems can meet it. This Ventana Research paper describes the characteristics of a visible supply chain, explains why having one is important, and discusses the technology...
- Tags: Supply Chain, Optimization, Epicor Software Corp., Supply Chain Visibility, Supply Chain Management (SCM), Enterprise Software, Software
- White papers 2007-04-20
- Tuning ERP and the Supply Chain for Profitable Growth
- Supply chain management SCM, a critical part of any enterprise resource planning ERP system, no longer means just making sure that the right materials and resources move to the right place at the right time. It also means ensuring that the sequences of events involved in producing goods and distributing...
- Tags: Supply Chain, Epicor Software Corp., ERP, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Enterprise Software, Software
- White papers 2007-05-21
- Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations
- The blurring of the line between manufacturing and supply chain logistics provides the opportunity to move efficient manufacturing management concepts to supply chain management. One manufacturing concept stands out as most successful: the concept of lean. This paper from Ventana Research describes lean manufacturing and how it can be applied...
- Tags: Strategy, Benefit, Lean Manufacturing, Supply Chain Management (SCM), Manufacturing, Supply Chain, Enterprise Software, Software, Business Operations
- White papers 2007-04-20
- Unlocking ERP Data Using Open Source Tools
- This white paper details an effort to unlock ERP data using open source tools. The demand for such methods is made clear in a recent study by Ventana Research. The paper stated that 86% of organizations reported value from prebuilt report templates for ERP and CRM applications. In this paper,...
- Tags: Open Source, ERP, Enterprise Resource Planning (ERP), Enterprise Software, Software
- White papers 2006-06-20
- Beware of Performance Management Pitfalls: Smart companies avoid basic mistakes in implementation
- Performance management is the strategy and sets of methodologies and processes that an organization uses to direct its employees, partners, suppliers and customers to achieve a common set of goals and objectives. Companies manage performance through various mechanisms, including planning, budgeting, scorecarding, querying and reporting results and variances. Each of...
- Tags: Performance, Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2007-02-05
- Portal Environment Manages Up to 10,000 Sequential Research Programs
- Research Council of Norway wanted to move away from paper-based processes and systems for managing applications for research projects from Universities, research institutes, and other research bodies. The challenge was to streamline system for collating, tracking, and managing circulation of applications among referees who determine eligibility for research funding and...
- Tags: BEA WebLogic, BEA Systems Inc., Norway, Portal Environment, Portals, Web Technology, Application Servers, Middleware, Enterprise Software, Internet, Software
- Case studies 2006-12-01
- Indira Gandhi Institute of Development Research Harnesses the Power of SAS for Economic, Technological, Social, Political and Ecological Research
- With the primary objective of promoting and conducting research, the Indira Gandhi Institute of Development Research IGIDR has been focusing on providing the platform that can further economic, technological, social, political and ecological research in the country. With these underlying objectives, it was imperative for IGIDR to deploy a software...
- Tags: SAS Institute
- Case studies
- vhdl oppotunities
- i want the details of the companies which are providing oppotunities in the felid of vhdl.plz suggest me some course in vhdl.Training at Esperan:www.esperan.comAnd research on companies using VHDL is:Find companies using it.Research them on the Internet, the public library and your network of peers with VHDL experience.And as I...
- Tags: INTERNET, VHDL
- Q&A 2005-02-28
- Conduct Secondary Research
- Conducting secondary market research is a key part of successful marketing. It's a means of gathering publicly available data that helps to make the right decisions throughout the marketing process. Fortunately, there's a vast amount of information online - but the challenge a person faces when conducting research on the...
- Tags: Microsoft Corp., Person, Marketing Research, Internet, Microsoft Office, Marketing, Office Suites, Software
- Webcasts
- Improve the Efficiency of Your Legal Research
- One knows that solid legal research can make his or her case stronger, but needs some efficient ways to accomplish it. This webcast shows how easy it is to use the Research task pane in Microsoft Office System programs to do the legal research as one writes. The webcast shows...
- Tags: Research, Webcast, Microsoft Corp., Intranet, Digital Media, Microsoft Office, Consumer Electronics, Personal Technology, Office Suites, Software
- Webcasts
- Conduct Primary Market Research
- Conducting primary market research is crucial to getting up-to-date information about what the customers think of the company and the products. Whether a person conducts the research in-house or use an outside agency, good planning is essential. If a person wants to develop own research surveys and questionnaires, Microsoft Office...
- Tags: Market Research, Microsoft Corp., Marketing Research, Marketing
- Webcasts
- Plan Your Marketing Research Strategy
- A person knows how expensive it can be to conduct marketing research, which is why the person needs to carefully plan his market research strategy. This webcast shows how to best decide what data to collect and the methods used to collect it. With the help of Microsoft Office System...
- Tags: Microsoft Corp., Person, Sales Channel, Marketing Research, Sales, Marketing
- Webcasts
- A Model-Driven Approach to Analyzing and Capturing Pharmaceutical Research Processes
- Despite year-to-year increases in research and development budgets, the number of successful new chemical entities continues to decline. IBM Research teamed with Bayer HealthCare Research, a leader in the health care and medical products industry, to develop an innovative approach to industrializing drug discovery. The collaboration involved formal modeling of...
- Tags: R&D, Pharmaceutical Company, Modeling, IBM Corp., Research & Development, Business Operations
- Case studies 2008-01-01
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