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- Managing the vendor relationship: Buyers' leverage depends on product need
- The economy and recent events, such as the Sept. 11 terrorist attacks, have prompted some vendors to discontinue once-prevalent discounts. Learn some unique ways CIOs can balance budget constraints with tech mandates when vendor cuts aren't an option.The recent economic trials have left both winners and losers on both sides...
- Tags: Internet service providers (ISPs), Vertical industries, Salvatore Salamone, Sept. 11, vendor relationship, Internet Service Provider, Managing, security
- Technical articles 2002-02-08
- Managing the vendor relationship: Pricing static, but more support help is available
- Some tech leaders say that the economy has lead vendors to freeze pricing and to downgrade services. But many vendors are compensating for that loss with increased presales support. Here are some changes you should expect in your vendor relationships.Due to the downturn in IT spending, CIOs are seeking better...
- Tags: Pricing, Marketing research, NETWORKING, Network administration, Salvatore Salamone, vendor relationship, pricing strategy
- Technical articles 2002-01-29
Additional Resources
- A European Company Sought to Strengthen Its Relationship With an Existing IT Services Vendor in India, and Wanted a Second Opinion
- The client is a European company sourcing IT services from a vendor in India. To strengthen the relationship they wanted to buy equity in the vendor. Second opinion sought from an unbiased source based on ground research. ValueNotes research found the vendor highly competent and well regarded. Also found that...
- Tags: European Company, Information Technology, Vendor, Client, It Services, Investment, Financial Services, Finance
- Case studies
- Vendor Consolidation Delivers Valuable Business Outcomes White Paper
- Maintaining and managing a relationship with one vendor, any vendor takes time, effort, and resources. Many enterprises, however, maintain not one but numerous IT vendor relationships, a dozen, two dozen, even more. Multiply the cost of maintaining one vendor relationship across all the vendor relationships the enterprise maintains, and the...
- Tags: Hewlett-Packard Co., Information Technology, Consolidation, Relationship, Vendor Consolidation, Strategy, Management
- White papers 2007-09-01
- Outsourcing Vendor Selection
- While hard-issues like offshore vendor’s financial strength, experience and expertise, resources, brand etc can be gauged on a tangible scale, the problem lies in the more obscure soft issues, which can make a big difference. Selecting the ‘right outsourcing vendor’ is the key to a successful relationship. It is therefore...
- Tags: Financial, Hughes Software Systems, Outsourcing, Financial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Finance
- White papers 2003-01-01
- A Brewing Giant Rebuilds Its Model of the Customer Model With mySAP Customer Relationship Management
- The name "Heineken" is synonymous with beer, even without taking into account the other brands that have been acquired by this historic Dutch company, which sells its products in more than 170 countries. The company faced the challenge of introducing a completely new customer relationship model, build a call center...
- Tags: mySAP, mySAP CRM, CRM, Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- Vendor Relationship Policy
- This policy is designed to outline organizational and vendor conduct practices when working with your company. Certain practices or engagements by vendors which pose a conflict of interest between the vendor and organization cannot be allowed. All potential conflicts of interest must be disclosed at the time the...
- Tags: Vendor
- Download resources 2008-10-23
- Vendor Management Skill
- I saw an IT job and it's stated required Vendor Management Skill.What does it mean ?Vendor ManagementThe ability to manage the vendor and the contracted obligations of the vendor to insure delivery. It may also include vendor selection and sometimes, contract negotiations. If there is a transition involved,...
- Tags: nt259, vendor management skill, it management, Vendor Management
- Discussion threads 2006-07-15
- IT Governance: Vendor Relationship Management - Vendor or Partner?
- Business cannot be conducted without them. Does it call them "Supplier" or "Vendor" or "Partner?" It is not just a matter of semantics. The distinction determines how much business value is created through these critical relationships. Indeed, one of the most effective ways to create shareholder value is to manage...
- Tags: IT Governance, Partnership, Information Technology, Relationship, SAS Institute, Distinction, Business Structures, Channel Management, Finance, Marketing
- Webcasts
- Video: Use this simple process to improve IT vendor selection
- When it's time to spend a big chunk of your IT budget on a new purchase, you need to systematically map out the requirements of your project or upgrade so that you select the best vendor. Episode #4 of Sanity Savers for IT Executives outlines a simple process to help...
- Tags: Checklist, Information Technology, Video, Vendor Selection, Jason Hiner
- Blog posts 2008-05-21
- Key to ‘Win-Win’ Strategic Outsourcing Relationships
- In this paper HSS proposes a vendor-selection checklist. Outsourcing skeptics claim that an outsider cannot give the same concentration and focus as the in-house team. It therefore becomes imperative to do thorough vendor-scrutiny before entrusting critical technical roadmaps and confidential information on him. Understanding the emphasis of a vendor’s business,...
- Tags: Team, Hughes Software Systems, Vendor Selection, Team Management, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2003-01-23
- Creating a forest level trust relationship in Windows Server 2003
- trust relationship between domainsHow to configure trust relationship between two doamins
- Tags: Servers, saidi.adeyemi@..., Microsoft Windows, Microsoft Windows Server 2003, Microsoft Windows Server
- Discussion threads 2007-10-04
- Risk Mitigation: A Strategy for Reducing Risk Through a Single-Vendor Integrated Network
- With the increased reliance on the network for application support, enterprise customers are increasingly focused on the availability of the network. While there are considerations to building a diverse vendor environment, highly available single-vendor architecture is readily achievable. A single-vendor environment also allows the customer to use the network more...
- Tags: Strategy, Network, Cisco Systems Inc., Networking
- White papers 2007-09-01
- Download: Use this decision tree to resolve vendor support issues
- Vendor support issues pose a threat to the success of your projects. IT managers who deal with those problems quickly can ensure that small issues don't grow into big problems. Download this decision tree chart for a step-by-step guide.For IT managers, working with vendors comes with the territory. Developing a...
- Tags: Dana Norton, decision tree
- Technical articles 2001-10-12
- CRM solutions don't often include IT details, but they should
- Even though IT is integral in implementing any form of full-scale Customer Relationship Management CRM solution, IT departments at opposing companies rarely have anything resembling a synergistic relationship. The reason, of course, is that IT is most often not the customer. We act more as a...
- Tags: Comments, CRM, CRM solution, Customer Service, Enterprise, general, Healthcare, Hit, information technology, patch management, Patching, Practices, relationship building, server, Virus
- Blog posts 2006-12-18
- Vendor Consolidation: An Opportunity to View IT Through a Single Pane of Glass
- IT managers have traditionally avoided becoming "Too involved" with a single vendor, preferring to spread their IT investments among several vendors in order to maintain vendor independence. Reducing the number of vendors necessary to conduct effective IT operations offers the benefits of simplifying both IT infrastructure and the processes needed...
- Tags: Enterprise Management Associates Inc., Information Technology, Consolidation, Strategy, Management
- White papers 2007-02-01
- Getting Started With Citizen Relationship Management (CRM)
- Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...
- Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Customer Relationship Management (CRM), Vertical Industries, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Managing Relationship Equilibrium in Outsourcing
- The intent of governance in outsourcing is to provide a mutually agreed-upon framework for the way a service provider and client will work together to conduct business the outsourced function and manage their relationship. Unfortunately, the relationship aspect has traditionally been overlooked, with both the service provider and the client...
- Tags: Hewlett-Packard Co., Service Provider, Business Services, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2004-12-01
- vendor base chart
- Please answer the question: What is a vendor base chart and what is its applicability? Where can I find an example of one?Thanks.Vendor chartshttp://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=Vendor+ChartsGo here and check it out. It is included in Office 2007 you can chart your salesyou know vending machines,pop etc. Some make much with vendor...
- Tags: Microsoft Office, bburchjolla@...
- Discussion threads 2007-05-07
- Introduction to Strategic CRM for High-Production Homebuilders
- There has been a great deal of discussion within the homebuilder community regarding the application of customer relationship strategies to marketing, sales, and service-warranty operations. Much of the discussion has centered on a very limited application of this technology in the sales automation area. There seems to be a perception...
- Tags: CDC Software, SFA, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- White papers 2005-05-18
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