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- Role-playing can help support techs provide quality training
- Support techs are often called on to train novice end users. Read how this training technique can engage your users and help make learning difficult material easy and fun.In a past life, I was the help desk coordinator at a small college. While my department’s primary responsibility was IT support,...
- Tags: Modems, Workforce management, Jeff Dray, modem, training, training technique, novice computer user, image
- Technical articles 2000-09-12
- Avoid program bugs in VB6 with the Option Explicit statement
- Declaring & initialising string variablesI've been using Option Explicit for years and never realised I could save a little keyboard and finger wear by ticking the relevant check box in OptionsEditor. Having spent many years programming in assembler and C, declaring variable is second nature and I can't think of...
- Tags: explicit, foggitt@..., Microsoft Visual Basic 6.0, programming, string variable, strings, strTest, VBA
- Discussion threads 2006-01-13
- (Photos: Computer memory lane)
- Giant Removable Discs - you could wash them!Back in 1974 I was working at Plessey Research in the UK designing CCD chips using a Calma CAD system comprising a Data General Nova computer (2 cabinets 5ft high by 20 inches wide and about 36 inches deep) which had two 14...
- Tags: PRODUCTIVITY, Memory, foggitt@..., Computer memory lane, computer, disk, computer memory, lane, photograph
- Discussion threads 2007-08-24
- Important research question!
- Important research question!What is the most interesting or high-tech thing you have ever fixed using a low-tech solution. For example, using the eraser at the end of a pencil to clean contacts (don't laugh - a guy at HP taught me that trick!) or holding in headlights with duct tape...
- Tags: bailing wire, bubble gum, computer, duct tape, eraser, glue, Ldyosng, off-topic, roller, tape
- Discussion threads 2005-11-17
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