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- ITIL - Change & Release Management
- Hi All,I’m looking at making some improvements in my current Change Management process and part of this will review the relationship with Release Management and specifically what constitutes a Change versus what constitutes a Release. I would love to know how other organisations make the differentiation, how do you decide...
- Tags: Process improvement, IT Services, Vawns, Release Management, Releasemngmnt, Changemngmnt, ITIL
- Discussion threads 2007-08-02
- ITIL Change Mgt - Changes to Development Environments
- Hi All,I’ve implemented a Change Management process based on the ITIL guidelines at my current company and I’ve been asked by the Release Manager if I can incorporate changes to some of the development environments (eg UAT, Production Support). In previous experience I’ve only ever managed changes to the live...
- Tags: Development tools, Vawns, development environment, Release Manager, ITIL
- Discussion threads 2007-05-24
- I once saw a beauty on an internal site
- I once saw a beauty on an internal siteThe help desk was accessed via an internal website, if your system was down you had a colleague log the fault for you. There was some industrial problems between the help desk staff and management. One day I logged on to report...
- Tags: help desk, humour, Vawns, off-topic, server
- Discussion threads 2006-07-14
- One for England Fans - Cristiano Ronaldo on eBay transfer list
- Saw this and it made my morning :-)http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=020&item=300003425950&rd=1&sspagename=STRK%3AMEWA%3AIT&rd=1Happy Wednesday everyone!VawnsIts been pulledEbay have, unfortunately pulled the auction.Have you got any more information? As a rather peeved Englishman I could do with some light relief.also try www.ihateronaldo.comLinkFab link - wonder if the webmaster for the site read yesterday's Sun - it...
- Tags: Cristiano Ronaldo
- Discussion threads 2006-07-05
- Projected Service Availability (PSA) for ITIL Change Management
- Hi All,Hope everyone had a fabulous Easter and got lots of chocolate. I'm looking for some help with PSA's; I'm trying to improve the Change Management process in my workplace. I've already introduced formalised CAB meetings, change approval and an FSC and feel the next step would be to provide...
- Tags: IT Services, Projected Service Availability
- Discussion threads 2006-04-20
- .
- blog root
- Tags: Blogging, Vawns
- Discussion threads 2006-01-24
- Vawns
- blog root
- Tags: Blogging, Vawns
- Discussion threads 2006-01-24
- Vawns
- blog root
- Tags: Blogging, Vawns
- Discussion threads 2006-01-24
- Vawns
- blog root
- Tags: Blogging, Vawns
- Discussion threads 2006-01-24
- Vawns
- blog root
- Tags: Blogging, Vawns
- Discussion threads 2006-01-24
- Vawns
- Vawnsblog rootPhoto Album: 11 Weeks Old11 Weeks OldMolly 37 Molly 38 This post originally appeared on an external websitePhoto Album: 12 Weeks Old12 Weeks OldMolly 39 Molly 40 This post originally appeared on an external websitePhoto Album: 13 Weeks Old13 Weeks OldMolly 41 Molly 42 Molly 43 Molly 44 This...
- Tags: Weeks Old, photo album, Vawns, photograph
- Discussion threads 2006-01-24
Additional Resources
- New Helpdesk
- We're looking to implement a new helpdesk...I've had a look at stuff like Liberium and Ilient...Is there anything else, that's cheap but does a good job?TrackITHiya,TrackIT is fairly cheap and works well, particully if you want a quick implementation.HTH,VawnsI like HelpstarI like a little program called Helpstar www.Helpstar.com you can...
- Tags: TrackIT, help, free, helpdesk, cheap, desk, cgreeff@..., it management, help desk, Helpdesk Software
- Discussion threads 2006-06-27
- DOWNLOAD: SLA for internal business units
- http://techrepublic.com.com/5138-10878-729604.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content TeamFeedback - ITILHi Jody,I think this is a really good starting point. I would also consider including the following:DR KPI's Key Performance IndicatorsA corresponding OLA for the...
- Tags: Service level management, SLA
- Discussion threads 2006-04-19
- How do I Repair IE7 Beta2
- I loaded IE7 Beta2 to computer, then had problems with motherboard. Supplier repaired Windows XP to fix drivers for motjherboard. I am now unable to access Internet Explorer. It seems that the file wininet.dll has been overwritted with an older version. When I try to reload...
- Tags: Microsoft Internet Explorer 7, windows, internet explorer 7, jgreenha@..., IE7 Beta2, Microsoft Internet Explorer
- Discussion threads 2006-04-20
- Windows XP BSOD
- Windows XP BSODIn december I finally saved up enough money to buy a new computer, one that I was going to build myself and something i've done before.Everything seemed to be fine however it seems I am plaqued by Blue Screens of Death when playing Games such as Sims 2...
- Tags: blue screen, windows, crash, screen, blue, BSOD, alisdair.comb@..., Microsoft Windows, Microsoft Windows XP
- Discussion threads 2006-02-20
- ITIL Certification
- I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test?Finding info about the certification test and requirements is a bit cumbersome or I've just not found the right website. Any insight on that would be useful.And for those...
- Tags: Process improvement, IT Services, ITIL, certification
- Discussion threads 2006-04-20
- Article
- ArticleHiya,Hope this helps:http://www.computerworld.com/hardwaretopics/storage/story/0,10801,109680,00.html?SKC=hardware-109680http://www.theregister.co.uk/2006/02/22/data_breach_liaibility/It is also good practice to update your IT usage policies and educate the end usersBest regards,VawnsVawnsUSB Flashdrives as Security Threat!We have recently disabled the ability of our Windows XP machines to load and recognize a USB Storage devices and we have been fighting fire ever since. ...
- Tags: SECURITY, USB, employee theft
- Discussion threads 2006-04-20
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