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- 10+ dangerous species of help desk callers
- During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this...
- Tags: Caller, Species, Computer, Expert, Userus, Pig Pen, Help Desk, Call Centers, It Operations, Jeff Dray
- Blog posts 2008-04-25
Additional Resources
- Get IT Done: Beware the 10 most dangerous species of help desk callers
- Recognize the attributes of the 10 most dangerous help desk callersDuring my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding...
- Tags: Call centers, Strategy, Jeff Dray, Get IT Done, Train Spotter, help desk, Fiddler
- Technical articles 2001-02-08
- Additions to our classification of species of help desk callers
- End users come in all shapes, sizes, and personalities. With this in mind, one tech created a classification system that might have made Darwin proud. This list of help desk caller species was such a hit that we had to expand it.Many thanks to everyone who responded to my article...
- Tags: Call centers, Jeff Dray, help desk, help desk caller, species, Nice User, classification
- Technical articles 2001-05-23
- Best of 2001: Beware dangerous species of help desk callers
- The new year is the perfect time for lists. (Resolution No. 9: I will not eat more than four lunches at my desk each week.) For our part, we are offering a list of the top five most-read Support Republic articles of 2001. Click through and enjoy!Needless to say, the...
- Tags: Call centers, Network technology, Mike Walton, Jeff Dray, dangerous specy, help desk caller, help desk, Support Republic, species
- Technical articles 2002-01-07
- Download our list of help desk caller species
- Help desk callers come in all shapes and sizes. One IT support pro finally sat down and created a classification system Darwin would probably be proud of. Check out this lighthearted look at the species of end users who drive us mad.IT pros deal with end users of all types,...
- Tags: Call centers, Bill Detwiler, Train Spotter, help desk, species, help desk caller
- Technical articles 2001-09-20
- Wannabe admin presents network security problem
- Overzealous, untrained end users can be a real pain in the "router"for help desk technicians and network administrators alike. As if you aren'tbusy enough already troubleshooting hardware problems, installing softwareupdates, and defending your network from virusesand attacks, now you have end users who think they know how to optimizetheir PC...
- Tags: Bill Detwiler, Expert, network, network security, security, TechRepublic Inc., TechRepublic Members, The_admin
- Technical articles 2004-05-21
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