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BitRock Case Study: UserScape: UserScape is the creator of HelpSpot, an easy to use, web-based customer service portal. Because it is a web-based application, HelpSpot requires PHP and the Zend Optimizer, a database and a web server in order to run. The software supports a wide range of open and closed source web servers,...; Tags: Web Server, Customer Service, UserScape, HelpSpot Custom Stack, Web Servers, Product Marketing, Tools & Techniques, Portals, Customer Relationship Management (CRM), Servers, Internet, Marketing, Management, Enterprise Software, Software, Hardware; Case studies

Helpdesk order tracking ideas: Helpdesk order tracking ideasHello, I'm getting started in a help desk position at a small office (under 500 users) that needs a centralized workorder database solution. I have two questions:1. Has anyone attempted to temporarily centralize the incomming orders, among eight to ten workers, without a tracking...; Tags: H-tech, help desk, it management, Remedy Corp., software; Discussion threads 2004-12-30

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Troubleshooting Patch Cables Power Checklist: Call them what you want: patch, Ethernet, category 5, or even cat 5e cables. Regardless of the moniker, Ethernet patch cables perform the bulk of the ...; Buy Now