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- Feeling overwhelmed...
- Feeling overwhelmed...This is my first sysadmin job and for the last 6 months (my first 6 months) I have been feeling extremely overwhelmed. I am the only IT person here and I am responsible for everything! Im fortunate to have landed such a great job but it is...
- Tags: thamilton@..., first-time sysadmin, it management, information technology
- Discussion threads 2006-08-21
- Desktop/ Network Support in Middle East
- Has anyone worked in the middle east doing support with one of the companies contracted with the US government? Just curious about the working conditions, etc. Is the risk worth the reward?I haven't personallyBut I work with a few AF personnel that have deployed. Obviously, they don't...
- Tags: risk, Network Support, desktop, user support, kepgeek@..., network
- Discussion threads 2006-08-09
- DOWNLOAD: Ten good reasons not to provide free tech support
- DOWNLOAD: Ten good reasons not to provide free tech supportAs an IT support professional, people routinely ask me to "help" then solve computer problems unrelated to my actual job. I like to help when and where I can, but there are serious pitfalls to accepting such requests. Providing free technical...
- Tags: computer
- Discussion threads 2005-05-26
- DOWNLOAD: Ten ways to decline a request for free tech support
- DOWNLOAD: Ten ways to decline a request for free tech supportRequests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes...
- Tags: job, Bill Detwiler - TechRepublic, download, help desk, user support, off-topic
- Discussion threads 2005-05-26
Additional Resources
- Collateral damage: What happens when user support fails the user?
- As a support person, your first priority is to protect your end users and help them do their job with the tools they're given. The story of what happened to Michael Fiola is a cautionary tale that all support personnel should take to heart. by Tricia Liebert
- Tags: Job, Laptop Computer, Michael Fiola, Recruitment & Selection, Notebooks, Human Resources, Workforce Management, Hardware, Notebooks & Tablets, Tricia Liebert
- Blog posts 2008-06-18
- HP Management of Change for End-User Adoption: Realizing the Full Value of eSupport
- The promise of "e-support" is tremendous - and tantalizing. By shifting the delivery of some end-user support services to the Web, organizations can cut costs dramatically. With end-user computing accounting for as much as 20% of the enterprise infrastructure budget and end-user support typically accounting for more than one third...
- Tags: Hewlett-Packard Co., e-Service, Application Service Providers (ASPs), Roi/Tco, Financial Services, Internet, Finance, Managerial Accounting
- White papers 2005-11-01
- What's your biggest user support challenge -- Take the poll
- Providing user support presents any number of challenges. What would you consider the biggest challenge facing IT professionals providing user support? What's your biggest challenge? by Joe Rosberg
- Tags: Challenge, Hardware, Tools & Techniques, Software Upgrade, Management, Enterprise Software, Software, Joe Rosberg
- Blog posts 2008-08-20
- Providing A to Z user support
- What's the scope of the user support service you provide? Is it more specialized, or does it run the gamut? Alphabet Soup? Everything from A to Z? That's what I thought - until I was asked to put it to the test. by Joe Rosberg
- Tags: Joe Rosberg, Letter, Plotters, Telecommuting, Corporate Communications, C/C++, Internet, Printers, Microsoft Windows, E-mail, Hardware, Peripherals, Human Resources, Workforce Management, Marketing, Programming Languages, Software Development, Software/Web Development, Operating Systems, Software, Online Communications
- Blog posts 2008-10-22
- Error uploading files on MS Live Meeting 2005
- I have a user who receives the follownig message when attempting to upload a file (MS Word and/or Excel file): "The Universal File Support component for importing documents could not be installed. Please contact administrator or Microsoft Live Meeting Support."I found and followed the two workarounds on this MS Support...
- Tags: Microsoft Windows XP, Microsoft Office, fabiola.c.villena@..., Microsoft Corp.
- Discussion threads 2007-08-24
- zFTPServer Suite (exe)
- zFTPServer Suite is a user friendly and easy to use FTP server. It offers all the standard FTP features, as well as support for SSL/TLS, transfer limits, real-time monitoring, virtual directories, and user groups. You can also kick a selected user, monitor selected user activity, and set per-user restrictions for...
- Tags: zFTPServer Suite, Ssl/Tls, Network Security, Authentication/Encryption, Security, Networking
- Software downloads 2006-06-06
- User Interaction
- {Who,What,Where,When}
- Tags: Operating systems, UNIX, Support
- Q&A 2005-04-26
- End User hardware
- I have been seeing alot of emails lately where an end user has been requesting, if not dictating their PC hardware requirements.This seems a bit strange to me as this would probably be best reviewed via PC audit and IT recommendations...Am I completely off my rocker or do others see...
- Tags: Derek Schauland, hardware
- Discussion threads 2007-11-08
- Ratio of Support Person to Multi-user Customer
- So there has been a lot of discussion about the lack of guidelines re number of Techies needed to support number of users BUT what about this...Software vendor supports customer. Customer has many dozen, if not hundreds of, users but they have first level of support covered. So...
- Tags: mags@...
- Discussion threads 2007-02-11
- Support Professional's User Administration Tool Kit
- Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user tasks, from budgeting for the technology needs that a new employee presents to tracking computers, laptops, and other equipment to locking down user...
- Tags: User Account, Administration, Provisioning, Tool, Productivity
- Download resources 2007-09-14
- How Cisco IT Migrated to an ERP Technical Support Module
- Within the IT world, engineers are considered the most challenging user base when it comes to technology change. The biggest challenges associated with this project were user-focused. Convincing the hundreds of engineers that replacement software was vital to the success of the company was the first hurdle, and introducing the...
- Tags: Information Technology, Oracle11i, ERP, Cisco Systems Inc., Databases, Enterprise Software, Software, Data Management
- Case studies 2007-12-18
- 10 ways to get your help desk ready to support a new rollout
- Rolling out a new app or system can wreak havoc if support is handled as an afterthought. These tips will help you plan and manage help desk involvement in the rollout so that your staff is prepared to meet user support needs. When the support aspects of...
- Tags: Help Desk, Call Centers, It Operations
- Download resources 2006-03-13
- StarLink Suite x86 2.3 (zip)
- StarLink Gateway provides support to send SMS by SMTP Mail Server. It also provide send free SMS to mobile network. The system is multi user Client-server system. Server is running and listening specific port (TCP/IP Port). Users sign in to server by providing their authentication information (user id and their...
- Tags: Mobile Network, Password, Mobile, Intel X86, Server, SMS, SMTP Mail Server, Text Messaging/SMS/MMS, Cellular Phones, Telephony, Wireless, Consumer Electronics, Personal Technology, Online Communications, Networking
- Software downloads 2007-11-20
- 10+ user complaints about IT support
- Being a support pro can entail a fairly high level of aggravation, some maybe a lot of which can be laid at the doorstep of the very customer you serve: the end user. But it helps to take a step back occasionally and consider the situation from the user's perspective,...
- Tags: TechRepublic Inc., Performance, Information Technology, Performance Management, Strategy, Human Resources, Workforce Management, Management
- Download resources 2005-06-06
- End-User Support Use Manual
- I am working on building an end-user support manual that will be distributed with all new computers - Can someone send me an example of their manual. I am looking for creating ideas and suggestions so the users will actually read this document.Screen shotsIncludes lots of screenshots with red boxes...
- Tags: PRODUCTIVITY, loup001@...
- Discussion threads 2007-11-02
- Beyond Satisfaction: How to Awaken End User Buy-In and Passion by Launching a Pervasive Support Automation Initiative
- End users are becoming increasingly aware and accepting of new support mediums: web chat, remote support, and self service knowledge bases. In order to achieve maximum productivity and retain their buy-in, one must provide more than the typical support experience. End users must be able to maximize their effectiveness and...
- Tags: Service Desk, Computer Associates International Inc., It Services, Remote Administration, Strategy, Management
- White papers 2006-04-01
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