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- 10 midyear resolutions for support techs
- Olduvai and Tristram?I didn't know Becky was a DOOM and Diablo fan! Well, I'm off to Terokkar Forest to farm some Netherweb Spider Silk or maybe to the Elemental Plateau in Nagrand for a few primals. Papa needs an epic flying mount!RE: 10 midyear resolutions for support techs#1 What...
- Tags: PRODUCTIVITY, Bill Detwiler - TechRepublic, user story
- Discussion threads 2007-07-10
- Dumbest user story
- Dumbest user storyNow this is a really DUMB user story, the guy is an absolute fool!After replacing speakers in an IBM Thinkpad and literally tearing apart almost every component of the laptop in order to do so, nothing worked right.After replacing the speakers, he had reset the BIOS but it...
- Tags: BIOS, Dumbest, user story
- Discussion threads 2004-12-31
- Favorite user stories for 2004
- Favorite user stories for 2004We are about to close 2004 and I need to hear your best or worst user stories. These can be a great help when the job is getting the best of you. Just by reading about how some one ether made your day or just...
- Tags: password, security, static password, user story, value-added reseller, zlito@...
- Discussion threads 2004-12-20
- Adopting Agile Development, Part 5: Applying User Stories in a Web-Based Financial Planning Tool
- This paper explains how to apply user stories with an example case about developing a Web-based financial planning tool. The application has a simple structure, and the basic functions are easy to understand. For brevity, the example is simplified, and the user stories don't cover all functions in the system.
- Tags: Web, Financial, User Story, Financial Planning, Financial Accounting, Finance
- White papers 2008-07-22
Additional Resources
- 2000 Dumbest User award preview
- Every support tech has at least one story about a user who just doesn't get it. Here's a brief preview of what to expect from our 2000 Dumbest User award.In Response offers a weekly roundup of feedback from TechRepublic members, intended to help inform you and your peers about critical...
- Tags: Keyboards, Bill Detwiler, support tech, TechRepublic Members
- Technical articles 2000-10-19
- Phone support: Dumb user stories
- Are users getting dumber, or is software getting more complicated? Jeff Davis led a debate on this and other issues during this Guild Meeting.Are users getting dumber, or is software getting more complicated? On July 26th Jeff Davis discussed this and other issues during this Guild Meeting.If you couldn’t join...
- Tags: Workforce management, Fax, phone, Jeff Davis, Guild, Guild Meeting
- Technical articles 2000-07-26
- Submit your entry for the 2001 Dumbest User award
- Everybody has a story about some idiot user who shouldn't be allowed within a mile of a keyboard. Now you have a shot at winning a TechRepublic prize for sharing your story with the rest of us.There’s nothing stranger than the truth, and at no time is that more accurate...
- Tags: Mice, Mike Walton, mouse, Dumbest User
- Technical articles 2001-05-07
- Submit your entries for the 2000 "Dumbest User" award
- Have you got a funny story about a user who thought the mouse was a foot pedal or the Internet was stored on a floppy disk? We want to hear about it! It's time for the 2000 "Dumbest User" award.It’s that time of year again. We’re asking our TechRepublic members...
- Tags: Monitors & displays, Mice, Bill Detwiler, monitor, TechRepublic Members
- Technical articles 2000-08-24
- Collateral damage. What happens when user support fails the user
- I'm so glad that I don't work for the Commonwealth of Massachusetts. I would hate to have to total destruction of a man's career and life on my conscience. And that from the perspective of a former ER nurse.When we are in the role of providing user support, we...
- Tags: E-mail, Social Security, Cyberthreats, Recruitment & Selection, Michael Fiola, Collateral Damage
- Discussion threads 2008-06-18
- Let Data Tell Its Story With Data Graphics
- It may be true that every picture tells a story - but does it always tell the story the user wants? By using data graphics in Microsoft Office Visio 2007 diagram, user can be sure that he or she is presenting the right data in the right way and making...
- Tags: Story, Microsoft Corp., Graphics, Sales Strategy, Sales Force Management, Sales
- Webcasts
- Reviewing my backup strategy - and a backup horror story
- Re: the original piece. Do you have any backup tips that you'd care to share? Any horror stories about backups?RE: Reviewing my backup strategy - and a backup horror storyI think you've created a solution that's tailored to your environment. I have a few basic things that you may want...
- Tags: Backups, backup strategy, backup, online backup
- Discussion threads 2008-07-02
- 10 classic clueless-user stories
- RE: 10 classic clueless-user storiesAnother 'folder'While providing support for job hunters I had a lady come in for help with her resume.I asked if she already had a floppy disk with here resume on it to work on.She said 'Yes' and pulled a bundle from her purse. Wrapped in...
- Tags: PRODUCTIVITY, computer, disk, floppy disk
- Discussion threads 2008-11-26
- Agile programming works for the solo developer
- Agile programming, a.k.a., extreme programming XP, has a lot to offer the lone developer. Learn how agile programming's practices can bring order to solo development efforts.You may not realize it, but if you’re a software developer who works alone, you may already be using a lot of the concepts behind...
- Tags: Development tools, Shelley Doll, programming, Agile
- Technical articles 2002-08-05
- Do people present the biggest user support challenge?
- Dealing with people issuesIn regards to the original piece:http://blogs.techrepublic.com.com/helpdesk/?p=289How do you deal with the people issues, either users or management? Do you have any people horror stories?RE: Do people present the biggest user support challenge?Different organizations have different user cultures and different support structures. I currently work with a...
- Tags: Monitors & displays, monitor
- Discussion threads 2008-09-25
- TR's Hot Topic: Dumbest users of 2005
- TECHREPUBLIC COMMUNITY NETNOTE NEWSLETTER for December 13, 2005TR'S HOT TOPIC: DUMBEST USERS OF 2005 Okay, when a member opens an online distress call with the phrase " Cannot ping myself," you know it's going to be a strange week. Something tells me that, had the author of that Tech...
- Tags: Microsoft Office, http://techrepublic.com.com/5208-11183-0.html?forumID=9&threadID, http://techrepublic.com.com/5208-11184-0.html?forumID=47&threadI
- Discussion threads 2005-12-12
- Stupid User and Admin Tricks: Top Ten
- 1) All the data for a medical practice lost after it was found that the user had been doing daily incremental backups for two years, on the same backup disk no full backup existed.2) User fed clasp-envelope through laser printer note deep groove worn into fuser roller.3) Server backup failing...
- Tags: Data centers, Storage, Backups, Servers, data center, backup, server
- Discussion threads 2008-01-09
- Terry Childs - Will the true story ever be told?
- Do any of these conflict with the security policyThere was no mention of the security policy he would be following, or if there was one. Now, the first 2 points, while yes, would technically make the equipment more secure, I personally never heard of anyone doing and seems to...
- Tags: NETWORKING, security, security policy, Terry Childs, true story, network, password
- Discussion threads 2009-02-20
- Reversing IT staff attitudes: One CIO's story
- Good read...thanks for sharing.I think you have the right idea and that more people should have this approach.There's a book I'm readingIt's called 'Primal Leadership'. Without going too much into details, it does touch upon what you illustrate in this anecdote.The fill-in obviously had a combative and negative attitude,...
- Tags: Team management, Outsourcing, information technology, team
- Discussion threads 2008-07-01
- Maybe everybody isnâ??t cut out to be a power user
- A TechRepublic passport member shares a story about training in the Bizarro World.Have you ever felt like you were teaching in the Twilight Zone? (Or the Bizarro World, for you Superman fans.) TechRepublic passport member Buz Lamson submitted this story:“I was teaching a Lotus 1-2-3 class. I often would say,...
- Tags: Workforce management, Jeff Davis, arrow, passport member, Bizarro World
- Technical articles 1999-06-01
- IT News Digest user submission tool: From news consumer to news reporter
- Way back in May, I asked the TechRepublic community for help reporting tech news. At the time, I thought two bloggers would be sufficient -- one person on the West Coast and one person in the United Kingdom. You can imagine my surprise when the flood of e-mails came in,...
- Tags: Information Technology, Tool, News, News Item, Blogging, Strategy, Internet, Management, Sonja Thompson
- Blog posts 2007-11-08
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