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- Users complaining of SPAM
- Users complaining of SPAMHi ~ I administer/supervise a network for a public school district. I have tried to explain to users ('til I'm blue in the face) that SPAM happens. Aside from warning them about distibuting their e-mail address etc., etc., they continue to be inundated with SPAM...
- Tags: Barracuda, e-mail, firewall, phishing, spam, tech57mi, user complaints
- Discussion threads 2006-01-04
Additional Resources
- 10+ user complaints about IT support
- Being a support pro can entail a fairly high level of aggravation, some maybe a lot of which can be laid at the doorstep of the very customer you serve: the end user. But it helps to take a step back occasionally and consider the situation from the user's perspective,...
- Tags: TechRepublic Inc., Performance, Information Technology, Performance Management, Strategy, Human Resources, Workforce Management, Management
- Download resources 2005-06-06
- Complaints Management: More Than Just Handling Complaints - It's Managing Customer Relationships
- Complaints management is a complex problem in a unique industry, and the issue promises to remain a hot button in the future. As regulatory and market pressures continue to mount upon medical device manufacturers, industry leaders will need to develop effective solutions or face the high costs inherent in failed...
- Tags: Complaints Management, Customer Relationship Management (CRM), Deloitte LLP, Enterprise Software, Healthcare, Industry, Management, Medical Device, Software, Strategy
- White papers 2006-11-15
- Complaints-Management Tool Helps Hypermarket Build Stronger Customer Relationships
- The business strategy of Yvetot E.Leclerc hypermarket focuses on price performance, product quality, and customer relationships. A slow and inefficient customer-complaints management process, however, prevented the store from achieving high levels of customer satisfaction. To improve this, Yvetot E.Leclerc turned to Microsoft for a solution that was simple, quickly operational,...
- Tags: Collaboration, Microsoft Corp., Groupware, Microsoft Windows, Enterprise Software, Software, Operating Systems
- Case studies
- AbusePipe (exe)
- Email Abuse Analysis Solution for ISPs. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the only system that deals with abuse complaints, and helps ISPs in their fight against SPAM from within their...
- Tags: Complaint, Internet Service Provider, AbusePipe, Internet Service Providers (ISPs), E-mail, Internet, Online Communications
- Software downloads 2007-06-08
- IT managers share 15 complaints about CIOs
- One of the best ways to gauge your management skills as a CIO is to measure them against common concerns voiced by IT managers about their bosses. When TechRepublic asked, members unleashed a host of grievances, from poor communications to a lack of confidence in their knowledge and decision-making capabilities....
- Tags: IT manager, CIO, TechRepublic Inc., Tools & Techniques, Decision-making, Management
- Download resources 2005-05-20
- networking a tv or monitor
- i can't think of any other way to state the topic.what my boss gave me as a project is...on our factory floor we produce foam, there is a markerboard on which our QA guy writes customer complaints. he also has it in an Excel spreadsheet. rather than go to the...
- Tags: Microsoft Excel, networking, MRamirez1, computer, monitor
- Discussion threads 2007-04-21
- Breaktime Personal (exe)
- Breaktime controls H and S break policy encouraging users to take regular breaks from the computers at specified times reducing RSI complaints. A log is kept of whether the user accepted or rejected the break. If the break is accepted the start bar is removed and the user is unable...
- Tags: Break, Breaktime, Productivity, Vertical Industries, Benefits, Healthcare, Desktops, Enterprise Software, Software, Human Resources, Hardware
- Software downloads 2007-11-15
- Miscellaneous Questions and Complaints
- blog root
- Tags: Blogging, XLTR
- Discussion threads 2005-07-18
- Breaktime SME (exe)
- Breaktime SME v2 controls H and S break policy encoraging users to take regular breaks from the computers at specified times reducing RSI complaints. A log is kept of wether the user accepted or rejected the break. If the break is accepted the start bar is removed and the user...
- Tags: Break, Small And Medium Enterprise, Breaktime, Smb/Sme
- Software downloads 2007-11-22
- Revolutionizing the Global Fight Against Fraud With Development and Infrastructure Tools
- The mandate of the Royal Canadian Mounted Police RCMP is to promote safe homes and communities by enforcing the laws of Canada, preventing crime, and maintaining peace, order, and security. To meet the growing problem of economic crime of all types, the RCMP has developed Reporting Economic Crime OnLine RECOL,...
- Tags: Crime, Microsoft Corp., Fraud, Tool, Ajilon Consulting, Litigation, Portals, Internet, Business Operations
- Case studies
- networking a tv or monitor
- i can't think of any other way to state the topic.what my boss gave me as a project is...on our factory floor we produce foam, there is a markerboard on which our QA guy writes customer complaints. he also has it in an Excel spreadsheet. rather than go to the...
- Tags: Microsoft Excel, MRamirez1, networking, projector, computer, monitor
- Discussion threads 2007-04-21
- User Interaction
- {Who,What,Where,When}
- Tags: Operating systems, UNIX, Support
- Q&A 2005-04-26
- Catharsis and snarkosis: A support tech's best friend?
- Every so often I think it's a good idea, in fact anexcellent idea, to publish a piece of content that gives IT folks a chance togo more or less YEAH!! And another thingÂ…! That's whyyou'll find the occasional pet-peevish item on the site, such as: "Thetop 10 peeves...
- Tags: support tech
- Blog posts 2006-01-25
- Blue Frog Anti Spam for Firefox (xpi)
- Blue Frog actively fights spam and makes spammers leave you alone. Blue Frog automatically reports your Gmail, Hotmail and Yahoo spam directly from Firefox. Your spam is analyzed by Blue Security experts that identify the Web sites advertized by the spam you receive. The Blue Frog desktop application then proceeds...
- Tags: Mozilla Firefox, Yahoo! Inc., Blue Security, Blue Frog, Cyberthreats, Spam, E-mail Providers, Security, Spam And Phishing, Internet
- Software downloads 2006-03-31
- IT Dojo: Track a user’s Internet Explorer History with IEHistoryView
- Spying on end users may an unwelcome activity for most IT pros, but it is often a necessary duty for network administrators. In this IT Dojo video, Bill Detwiler shows you a free tool called IEHistoryView that can help you investigate complaints of inappropriate Internet usage and suspicious browsing behavior....
- Tags: TechRepublic Inc., Information Technology, Microsoft Internet Explorer, Strategy, Management, it dojo, security, iehistoryview, internet explorer, internet monitoring, network administration
- Videos 2008-09-15
- 10 things you should know about Defender in Windows Vista
- Have you put Defender to use in your organization? What do you like/dislike about it?With Windows XPIt worked in keeping off spyware; but not as well as keeping up to date and running as a limited user [standard user in Vista].Defenders shortcoming is that it does not remove tracking cookies...
- Tags: deb shinder, Defender, JodyGilbert, Microsoft Windows, Microsoft Windows Vista, security, spyware, vista
- Discussion threads 2007-01-23
- Outlook 2003 will not send e-mails.
- I press the send/recieve button and it says "completed" but nothing happens. I am getting complaints from customers and associates who have sent me emails over the past 2 days, and I did not realize that these things were not sending.
- Tags: Microsoft Office, katherinegonzales82@..., e-mail, Microsoft Outlook 2003, Microsoft Outlook
- Discussion threads 2007-09-26
- AMD64 Peer Product Review
- AMD64 Peer Product Review DiscussionShare your AMD64 experiences with TechRepublic Members here by replying below!64-bit - kind of like flying carsHard to believe that 64-bit turned out to be a dead-end technology for the end-user, with dual-core taking the lead role. Still, even though my XP 64 OS doesn't really...
- Tags: TechRepublic's Peer Produ, AMD64, AMD64 Peer Product Review, 64-bit, TechRepublic's Peer Product Review, off-topic
- Discussion threads 2006-02-14
- IE7 and PC Slowdowns
- I've been seeing a lot of discussion and complaints in various forums and blogs about IE7 and how much people feel it slows down their PC's.What I'm wondering is if there is any actual hard data that supports that "position" or is it merely conject
- Tags: software, rwbyshe@..., Microsoft Internet Explorer 7, Microsoft Internet Explorer, PC, phishing
- Discussion threads 2006-11-20
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