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- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Webcomic: Linux tech support
- Google=Linux Tech supportWhy would anyone want to wait in a que for a half hour listening to Dells crappy music?Just google it!(and go download some crappy hold que music while your at it to get the full effect of Real Tech support!)Cartoon not at all accurate....the support tech is not...
- Tags: UNIX, OPEN SOURCE, Operating systems, Hacking, bradgalliford@..., Dell Computer Corp., Linux, Linux Tech Support, Webcomic, Dell Linux
- Discussion threads 2007-06-18
- Tech Instant Messenger (zip)
- Tech Instant Messenger TIM is a simple messaging utility designed for local area networks. It has the essential communication functionalities but not ads or fancy but useless features. The server is a light-weight program that can run on any Windows system, and hosts via IP address and Windows network name.
- Tags: Freeware, Instant Messenger, Server, Messaging, Tech Instant Messenger, Microsoft Windows, Groupware, Networking, Operating Systems, Software, Enterprise Software
- Software downloads 2002-10-04
- Gateway 310SE bios setting change
- Does anyone know how to change the FSB on a Gateway 310SE? There does not appear to be a setting for it in the bios, and tech support as usual is useless, if it's not in their script they don't know how to do it.Overclocking?Typically, PC manufacturers like Gateway do...
- Tags: FSB, BIOS, Gateway Inc., DDR333
- Discussion threads 2004-12-10
- Help users find information with an interactive Excel chart
- Useless ArticleThese articles are completely useless without sample data or a sample excel document.Not totally useless. They could be better.These articles are quite informative.You have a point in that they would be much stronger with samples that readers could download.Which version of Excel?The steps bear little relation to the way...
- Tags: Microsoft Office, tbrittnacher@..., Microsoft Excel
- Discussion threads 2007-05-01
- Ten ways to decline a request for free tech support
- Requests for free tech support often catch you off guard and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome request for free tech support, use a response...
- Tags: TechRepublic Inc., Tech, Recruitment & Selection, Human Resources, Workforce Management
- Download resources 2005-05-26
- Outsourcing Technical support
- Hi Friends.. This is Rooban from India, i would like to know more about outsourcing tech support to India. can i just want to know in which criteria they will select the Technical support providers..? Please help me...
- Tags: e-mail, feedback, is there any company is looking to outsource their work to india... ?, linux, networking, outsourcing, Please Help, project management, rooban@...
- Discussion threads 2007-01-25
- GLOWZ
- blog rootTech Supportfree tech support about general things
- Tags: Blogging, epikorous
- Discussion threads 2005-10-13
- Top support tech resources: Best of Jeff Dray
- Jeff Dray has been in the help desk and tech support field for more than 15 years and has shared his experiences and expertise in numerous TechRepublic articles. Here's a sampling of some of his practical, often-droll advice on a variety of tech concerns. Topics include: 10 things to...
- Tags: Network, Tech, Jeff Dray, Help Desk, Call Centers, Networking, It Operations
- Download resources 2007-05-03
- Remote Access to a Dell PE750 Server
- Can anyone tell me whether its possible to set up a PE750 for remote access without installing a Dell DRACIII/XT card.It was optional when we bought the server 18 months agao and now you can't get them even from Dell. Are there any other compatible cards out there? How do...
- Tags: Servers, TELECOMMUNICATIONS, lollysmum@..., Dell Computer Corp., remote access, server
- Discussion threads 2007-04-11
- laptop purchese
- I am looking to by a Laptop after my laptop of 4 years. CF-71 tough book finally gave out. Does anybody have any recomendations?DellI'm not a HUGE fan, but Dell has pretty damn good support for laptops when things go wrong.I am also partial to the Toshiba laptops as Linux...
- Tags: Dell Computer Corp., IBM ThinkPad, laptop, laptop computer, nicholas.maggio@..., notebook, Toshiba Corp.
- Discussion threads 2005-06-08
- Veritas StorageCentral V5.2
- I am currently using version 5.2 of StorageCentral and the "% of Current Used" is not working as I would expect. I am copying a folder to a managed folder with autodetection on subfolders enabled that is 25.2MB in size. I would expect it to be increased by...
- Tags: eric.fondriest@..., software, VERITAS Software Corp., VERITAS StorageCentral
- Q&A 2004-12-08
- Video: The Truth About Tech Support
- An oldie but goody from the 2000 Comedy Arts Festival: The inside scoop on Internet tech support. Includes the definition of a "12 O'clock Flasher," the ultimate Plan B for home user support, and the real reason people buy iMacs. by Jay Garmon
- Tags: Tech, Video, Internet, Corporate Communications, Desktops, Marketing, Hardware, Jay Garmon
- Blog posts 2007-04-02
- 10 signs that you aren't cut out to be a support tech
- So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to do well in any job and to enjoy it depends to a certain...
- Tags: Tech, Blog, Blogging, Internet
- Download resources 2007-08-20
- Support Dialog With HP & Others
- I wanted to post this somewhere and get others to post there dialogs with service techs, either from live chats or email replies. Here is my follo up quality improvement email to HP.Hey, HP "Support"Your "support" is miserable and useless except for those so inept on computers that cannot...
- Tags: PRODUCTIVITY, E-mail, chicagojoel@..., Hewlett-Packard Co., computer
- Discussion threads 2007-06-09
- Webcomic: Linux tech support
- Now that Linux is being mainstreamed by Dell, Linux users can expect mainstream tech support, as depicted all too accurately by this edition of the always intriguing xkcd. by Jay Garmon
- Tags: Tech, Linux, UNIX, Operating Systems, Open Source, Software, Jay Garmon
- Blog posts 2007-06-18
- CleanMemory (zip)
- CleanMemory is a powerful utility that reduces application file size by removing redundant bitmap resources that do not support your Palm device. Normally, Palm developers will design more than one bitmap for particular resource (e.g. 16bit color high resolution, 8 bit color low resolution, 4 bit grayscale low resolution, 2...
- Tags: Palm Inc., Bitmap, CleanMemory
- Software downloads 2005-07-14
- Video: The Truth About Tech Support
- The Truth About Tech SupportThis was just too funny and so true, I guess. I would be the person on the other end and never thought about how those guys must feel trying to solve a problem. Of course I know a lot more than that guy did....
- Tags: NETWORKING, sylviasdesigns@..., Truth About, video
- Discussion threads 2007-04-06
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