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UpSource Reaps Over $478,000 in Benefits With an Avaya Contact Center Solution: UpSource experienced 13 major call center sys-tem failures in a one-year timeframe and needed a change to maintain its competitive edge. The company wanted to work with a single vendor to develop a reliable, simple system that was able to recognize problems and issue alerts when they occurred. The ultimate...; Tags: Benefit, Contact Center, Avaya Inc., UpSource, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

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