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- Noodle on this before choosing outsourced "experts"
- I'm in the process of remodeling a home. It was built in 1963 by an architect who my wife and I have always admired and we bought it about 3 months ago. At the time we recognized it was a true fixer-upper. Since then we...
- Tags: Outsourcing Company, Outsource, Upshot, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, John McKee
- Blog posts 2007-09-20
- The Business Implications of Implementing IP Telephony on Enterprise Networks
- By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true...
- Tags: Tolly Group, Telephony, IP Telephony, IP, Enterprise Network, Upshot, VOIP, Telecommunications, Telecom & Utilities, Networking
- White papers 2006-02-01
Additional Resources
- Salesforce.com Case Study: BridgeStreet Worldwide
- BridgeStreet Worldwide's management needed visibility into global pipeline & customer relationships to grow business. The company required customizable CRM to match proprietary sales methodology and also wanted to drive adoption & support remote sales reps with offline access, Outlook and PDA integration. BridgeStreet Worldwide chose salesforce.com over Siebel OnDemand Upshot...
- Tags: Salesforce.com Inc., BridgeStreet Worldwide, Sales Strategy, Sales Force Management, Sales
- Case studies
- HP Case Study: GARDENA
- GARDENA is one of the world's largest names in gardening tools and accessories. GARDENA needed a powerful, reliable, scalable platform for mySAP.com. They identified the need to migrate its sales and shipping application. To ensure a powerful, reliable, scalable platform for mySAP.com, GARDENA turned to HP. landscape. The upshot was...
- Tags: mySAP, Hewlett-Packard Co., SAP AG, GARDENA, Customer Relationship Management (CRM), Enterprise Software, Supply Chain Management (SCM), Software
- Case studies
- IT Law: The nicer the hotel, the worse the Internet connection
- Chicago area rantI think you are dead on! On a recent support gig in Chicago we were at the Fairmont who bragged that they had a 6Mbs broadband Internet connection. Our meeting organizer swallowed the lure hook, line, and sinker. What appeared to be a good deal was at best...
- Tags: Broadband Internet, TELECOMMUNICATIONS, information technology, Internet, fastncrazy@..., VNP
- Discussion threads 2007-05-10
- Selecting an online sales force automation tool
- Looking for inexpensive ways to help manage your sales force? Hurwitz analyst Sharon Ward has profiled a trio of online sales force automation tools that may help your sales staff increase profits and productivity.Accurate sales forecasts and information about the progress and timing of potential sales are more important than...
- Tags: Sales force automation (SFA), Sales strategy, Sales force management, Customer relationship management (CRM), Enterprise software, sales, sales force, SFA, sales force automation tool, Salesforce.com Inc.
- Technical articles 2001-05-17
- Who's Joe?
- blog rootTaming DOS appsOnce upon a time, there was a DESQview tuning program called Tame. (Never heard of DESQview? Shame on you.) Not only does it still exist, it's moved into tuning DOS apps running under Windows. It does it very well, too. (www.tamedos.com, if you'd find something like that...
- Tags: Microsoft development tools, Microsoft Windows NT, Programming languages, Tim.Parsons@..., DOS App, DOS, DESQview
- Discussion threads 2005-05-20
- Frustrated by being a generalist
- First, please allow me to give some general personal background. As an undergrad nearing the completion of 2 majors - Art, and Communications - I got into web design as a communicator, feeling it was the perfect blend of my creative abilities, as well as using my writing skills. I...
- Tags: kilbey1, Web
- Discussion threads 2007-05-15
- IRQL not less or equal error help needed
- I have a custom built system. Antec true power 380 watts, 1 GIG ram, 9600 series radeon video card, intel P-4 3.0 gig HT processor, abit vt7 system board, on board lan, audio, maxtor 40 gig HD. CD-ROM-RW combo drive. All was fine until a week ago. Started getting IRQL...
- Tags: IRQL, memory, schighway101@...
- Q&A 2005-07-06
- Know the risks before using an online sales force automation tool
- While online sales force automation tools can help your sales team, they aren't without risk. Hurwitz Group analyst Sharon Ward takes a look at what you should consider before taking the plunge.If the thought of using a free, online sales force automation SFA tool to help your sales staff seems...
- Tags: Sales force automation (SFA), Sales strategy, Sales force management, Customer relationship management (CRM), Enterprise software, SFA, sales force, sales, online sales force automation tool, sales force automation tool
- Technical articles 2001-05-25
- From the forums: Overcoming the ?Can?t create the item? error in Outlook 2000
- Have you had problems creating an Outlook 2000 mailto link on your NT desktop? A fellow TechRepublic member posted the solution in the Support forum.In “Save time by putting a pre-addressed mailto shortcut on your desktop ,” we showed you a timesaving trick for you and your users. TechRepublic member...
- Tags: E-mail clients, Microsoft Office, Jeff Davis, Microsoft Outlook 2000, TechPoints, Microsoft Outlook, desktop, Microsoft Windows NT
- Technical articles 2000-03-09
- Lessons learned from a CRM success story
- With failure rates reportedly as high as 50 to 80 percent, it's a wonder any tech leader has the courage to promote a CRM project these days. Yet there are CRM success stories, such as the one at TidalWire, a Massachusetts-based provider of interconnectivity products for storage networks.TidalWire installed Siebel...
- Tags: CRM, David Southgate, sales, Siebel Systems Inc., TidalWire
- Technical articles 2003-01-13
- Grab your share of CRM spending
- With CRM spending staying flat, consultants may end up losing to stiff competition from vendors and rival consultancies. Here's a look at what the experts are predicting for the year ahead, and how you can get your share of the CRM dollars.Technology budgets have been slashed, including monies earmarked for...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Beth Blakely, CRM
- Technical articles 2002-01-24
- Project managers must manage their work plans to be successful
- During the first part of any project, the project manager must carefully define and plan the project. The result of defining a project is the completion of a project definition also called a project charter. The result of planning the project is the project work plan. The work plan is...
- Tags: work plan
- Technical articles 2003-02-11
- Thinning down the herd.
- For various reasons some of us seem to have gotten a little bit out of shape. Me? My lack-of-fitness started with an injury and that turned into depression and inactivity. I had a wake-up call almost 8 weeks ago when I hurt my back while ripping up the bedroom...
- Tags: OnTheRopes, TiggerTwo, calory
- Discussion threads 2007-10-12
- AmphetaDesk offers an easier way to stay on top of IT news
- Wouldn't you love to have an extra hour a day? Try this RSS newsfeed reader and save time while reviewing the latest news from all your favorite Web sites.I read a lot of Web sites on a regular basis, as I'm sure many of you do. Staying current is an...
- Tags: RSS, Channel management, information technology, Shelley Doll, AmphetaDesk, Web
- Technical articles 2002-11-19
- Avoid the common mistake of micromanaging your consultants
- The working rhythm you’ve established with your in-house team can often experience a hiccup or two when a consultant is added to the mix. Often this is just the routine adjustment everyone experiences when making room for someone new—but there can also be times when you might trace the ripples...
- Tags: team, impulse, Scott Robinson
- Technical articles 2003-04-14
- 5 reasons customers get grumpy (and one way to deal with them)
- This information is also available as a PDF download.Grumpy customers. We've all had them. No matter what you do and how hard you try to please, they won't be happy. The good news is that this kind is rare. And usually, even the frostiest of clients will thaw, once they...
- Tags: Helpdesk
- Blog posts 2007-06-20
- IT pros question the value of tech certifications
- Though a recent article argued that the need for certification has never been greater, many members question how much weight certs actually carry. Even in a tough job market, the value of certifications remains a contentious issue.In spite of the arguments presented in a recent article that emphasized the continuing...
- Tags: Quality, Strategy, Ray Geroski, certification, information technology
- Technical articles 2002-09-05
- Backward 'COMpatibility,' .NET style
- Giving old VB6 applications the ability to work with .NET components could drastically ease your migration to the new language. In this article, Lamont Adams explores how to use objects created with .NET from a VB6 client application.One of the many questions surrounding Microsoft.NET is how quickly it will be...
- Tags: ActiveX/COM/COM+/DCOM, Middleware, .NET, Microsoft development tools, Programming languages, Lamont Adams, COM, Microsoft .NET, type library, Microsoft Visual Basic 6.0, Microsoft Visual Basic
- Technical articles 2001-07-23
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