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- Noodle on this before choosing outsourced “expertsâ€Â
- I’m in the process of remodeling a home. It was built in 1963 by an architect who my wife and I have always admired and we bought it about 3 months ago. At the time we recognized it was a true fixer-upper. Since then we...
- Tags: Outsourcing Company, Outsource, Upshot, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, John McKee
- Blog posts 2007-09-20
- The Business Implications of Implementing IP Telephony on Enterprise Networks
- By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true...
- Tags: Tolly Group, Telephony, IP Telephony, IP, Enterprise Network, Upshot, VOIP, Telecommunications, Telecom & Utilities, Networking
- White papers 2006-02-01
- Concierge 1.4.6 (Mac)
- Concierge is an integrated bookmark assistant for Safari, Apple Computer's Web browser. Web bookmarks, e-mail links, address book cards and groups, and finder file and folder links are stored and displayed in a drawer attached to either side of Safari's browser window. Manage your Safari bookmarks without switching away from...
- Tags: Apple Macintosh, Apple Safari, Borrowed Time, Concierge, Upshot, E-mail, Web Browsers, Channel Management, Online Communications, Internet, Marketing
- Software downloads 2005-07-26
- No such thing as effective license enforcement
- License security is not the same as software security. In fact, sometimes they are at odds with one another. by Chad Perrin
- Tags: Enforcement, Software Security, Tools & Techniques, Security, Management, Chad Perrin, Software, Digital-rights Management, Microsoft Corp., Upshot, Digital Rights Management (DRM)
- Blog posts 2008-11-18
Additional Resources
- Selecting an online sales force automation tool
- Looking for inexpensive ways to help manage your sales force? Hurwitz analyst Sharon Ward has profiled a trio of online sales force automation tools that may help your sales staff increase profits and productivity.Accurate sales forecasts and information about the progress and timing of potential sales are more important than...
- Tags: Sales force automation (SFA), Sales strategy, Sales force management, Customer relationship management (CRM), Enterprise software, sales, sales force, SFA, sales force automation tool, Salesforce.com Inc.
- Technical articles 2001-05-17
- Lessons learned from a CRM success story
- With failure rates reportedly as high as 50 to 80 percent, it's a wonder any tech leader has the courage to promote a CRM project these days. Yet there are CRM success stories, such as the one at TidalWire, a Massachusetts-based provider of interconnectivity products for storage networks.TidalWire installed Siebel...
- Tags: CRM, David Southgate, sales, Siebel Systems Inc., TidalWire
- Technical articles 2003-01-13
- Grab your share of CRM spending
- With CRM spending staying flat, consultants may end up losing to stiff competition from vendors and rival consultancies. Here's a look at what the experts are predicting for the year ahead, and how you can get your share of the CRM dollars.Technology budgets have been slashed, including monies earmarked for...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Beth Blakely, CRM
- Technical articles 2002-01-24
- From the forums: Overcoming the ?Can?t create the item? error in Outlook 2000
- Have you had problems creating an Outlook 2000 mailto link on your NT desktop? A fellow TechRepublic member posted the solution in the Support forum.In “Save time by putting a pre-addressed mailto shortcut on your desktop ,” we showed you a timesaving trick for you and your users. TechRepublic member...
- Tags: E-mail clients, Microsoft Office, Jeff Davis, Microsoft Outlook 2000, TechPoints, Microsoft Outlook, desktop, Microsoft Windows NT
- Technical articles 2000-03-09
- Know the risks before using an online sales force automation tool
- While online sales force automation tools can help your sales team, they aren't without risk. Hurwitz Group analyst Sharon Ward takes a look at what you should consider before taking the plunge.If the thought of using a free, online sales force automation SFA tool to help your sales staff seems...
- Tags: Sales force automation (SFA), Sales strategy, Sales force management, Customer relationship management (CRM), Enterprise software, SFA, sales force, sales, online sales force automation tool, sales force automation tool
- Technical articles 2001-05-25
- DSL wars come down to a battle of the bundles
- DSL wars: Battle of the bundlesTelephone and cable companies are offering broadband packages that bundle high-speed Internet access with voice, video, and wireless service. Consumers need to check the math to make sure they're actually getting a deal because a discount on one product doesn't necessarily translate into a deal...
- Tags: apartment, cable, DSL, Newsletter Editor, telephone
- Discussion threads 2004-11-10
- IBM sells PC group to Lenovo
- IBM sells PC group to Lenovoarticle rootIBM sells PC group to LenovoIBM will sell its PC division to China-based Lenovo Group and take an 18.9 percent stake in the former rival in a deal valued at $1.75 billion. The joint venture will make Lenovo the third-largest PC maker in the...
- Tags: IBM Corp., Lenovo Group Ltd., Newsletter Editor, PC
- Discussion threads 2004-12-08
- Novell delivers Linux package to home PCs
- Novell delivers Linux package to home PCsarticle rootNews?One of these days, the tech trade rags will notice that this isn't news to people already familiar with free/libre/open-source software. Show me a major Linux distribution that doesn't do all of that, usually for free, and I'll give you a cookie.Can't...
- Tags: apotheon, desktop, home PC, Linux, Novell Inc., open source, PC, software, SuSE YaST2
- Discussion threads 2005-04-21
- IRQL not less or equal error help needed
- I have a custom built system. Antec true power 380 watts, 1 GIG ram, 9600 series radeon video card, intel P-4 3.0 gig HT processor, abit vt7 system board, on board lan, audio, maxtor 40 gig HD. CD-ROM-RW combo drive. All was fine until a week ago. Started getting IRQL...
- Tags: IRQL, memory, schighway101@...
- Q&A 2005-07-06
- Avoid the common mistake of micromanaging your consultants
- The working rhythm you’ve established with your in-house team can often experience a hiccup or two when a consultant is added to the mix. Often this is just the routine adjustment everyone experiences when making room for someone new—but there can also be times when you might trace the ripples...
- Tags: team, impulse, Scott Robinson
- Technical articles 2003-04-14
- Project managers must manage their work plans to be successful
- During the first part of any project, the project manager must carefully define and plan the project. The result of defining a project is the completion of a project definition also called a project charter. The result of planning the project is the project work plan. The work plan is...
- Tags: work plan
- Technical articles 2003-02-11
- IT Law: The nicer the hotel, the worse the Internet connection
- Chicago area rantI think you are dead on! On a recent support gig in Chicago we were at the Fairmont who bragged that they had a 6Mbs broadband Internet connection. Our meeting organizer swallowed the lure hook, line, and sinker. What appeared to be a good deal was at best...
- Tags: Broadband Internet, TELECOMMUNICATIONS, information technology, Internet, fastncrazy@..., VNP
- Discussion threads 2007-05-10
- Frustrated by being a generalist
- First, please allow me to give some general personal background. As an undergrad nearing the completion of 2 majors - Art, and Communications - I got into web design as a communicator, feeling it was the perfect blend of my creative abilities, as well as using my writing skills. I...
- Tags: kilbey1, Web
- Discussion threads 2007-05-15
- 5 reasons customers get grumpy (and one way to deal with them)
- This information is also available as a PDF download.Grumpy customers. We've all had them. No matter what you do and how hard you try to please, they won't be happy. The good news is that this kind is rare. And usually, even the frostiest of clients will thaw, once they...
- Tags: Helpdesk
- Blog posts 2007-06-20
- Empower Access users: Teach them to use the Report Wizard
- Your Access users should be able to generate meaningful reports, or their data isn't doing them any good. Use these tips to help your users make the most of Access' built-in Report Wizard.Teaching Access users how to enter data into tables is relatively easy, compared to teaching them how to...
- Tags: Microsoft Office, Databases, Jeff Davis, Microsoft Access, Report Wizard
- Technical articles 2002-09-24
- Readers recommend problem-solving tips for tech support
- Pick up a few new problem-solving techniques from TechRepublic members who responded to the SOAP approach with a few solution-oriented tips of their own.In my February column "A problem-solving method for support professionals," I suggested a troubleshooting method with a gimmicky little name: SOAP, or Subjective, Objective, Assessment, and Plan....
- Tags: Jeff Davis, floppy disk, floppy drive
- Technical articles 2002-03-26
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