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- Wake up and smell the coffee
- Many years ago I was occupying a desk on the corner of a college's IT facility. For some reason any phone call for the department would be routed to my desk and I spent a good proportion of the day fending off calls from would be suppliers of wonderful...
- Tags: windows, Upgrading, Training, support, Helpdesk, Help, General, Customer Relations
- Blog posts 2007-06-01
- Call priorities - Are we giving the end user the best service?
- In recent years there has been a trend for helpdesks to become nothing more than call loggers. The desk used to resolve a lot of problems without passing them to back line support but now the emphasis seems to be on improving call statistics rather than resolving issues. This can...
- Tags: windows, Upgrading, Training, support, remote support, remote desktop, Helpdesk, Help, General, Customer Relations
- Blog posts 2007-05-24
- Printing To A HP Laserjet 1320 After Upgrading To Windoxs XP SP2
- Hello, I Have A Interesting Scenario Brewing & I Would Like To Get A Grasp On It Before This Gets Out Of Hand. I'm A IT Consultant Working FOr Pepsico & The Company Is in The Process Of Upgrading ALL Windows XP Equipment ( Desktops & Laptops ) To SP2....
- Tags: anthony_winters@..., Upgrading, HP LaserJet, Hewlett-Packard Co., printing
- Discussion threads 2007-05-11
- That last minute caller!
- That last minute caller! It’s been a long night shift; you are looking forward to going home, eating a meal and clearing your head of those dumb users. With less than a minute to go your phone rings and your heart sinks. You go through that inner...
- Tags: Help desk, Call centers, won&rsquo, t
- Blog posts 2007-03-25
- Vista upgrade DVDs defective by design
- Did Microsoft botch the upgrade edition?Microsoft Vista Upgrade Edition is the first version of Windows that won't allow for clean installs even if you provide proof of possession of an older copy of Windows.Do you think Microsoft made a big mistake? Vote here:http://blogs.techrepublic.com.com/Ou/?p=414Buy now, Headaches laterI was from computer...
- Tags: clean install, DVD, george_ou@..., Microsoft Windows Vista, software, windows
- Discussion threads 2007-01-29
- Being The Local Tech Bloke
- Many of you will now the feeling, being the person that all your friends and family come to for advice and help with every kind of computing query known to man, and every time that Microsoft releases a new operating system the queries are inevitably along the lines...
- Tags: Upgrading, windows, Free Tech Support, Help, PC
- Blog posts 2007-02-22
- Problem Upgrading G4 MAC to OS X
- A client brought in a G4 MAC with a CD ROM, 384 MB RAM and a 10 GB HDD running OS 9. She wants to upgrade to OS X and produced several DVDs which she said were the OS X system discs from her iBook. I attached an external...
- Tags: Consumer electronics, Goldenbarstewart, DVD, Apple Mac OS X
- Discussion threads 2006-12-23
- No MS Support? Who CARES?
- No MS Support? Who CARES?I have several Win98 PC's running some software that will not install on Win2K or newer. So, until I replace that software, I CAN'T get rid of the OS. Honestly, these are machines I keep inside my firewall and they don't access the internet.Win...
- Tags: Microsoft Windows, Microsoft Windows 98, Linux, microsoft, support, windows 98, news, windows me, Sonja Thompson, hardware, Microsoft Corp., PC
- Discussion threads 2006-07-12
- Upgrading ISA Server 2000 to ISA Server 2004
- Upgrade isa server 2000 to isa server 2004Upgrade isa server 2000 to isa server 2004Upgrading ISA Server 2000 to ISA Server 2004
- Tags: anas.alsaleh@..., e-mail, ISA, ISA Server 2004, Microsoft ISA Server, server, Upgrading, Upgrading ISA Server 2000
- Discussion threads 2006-10-12
- Servers to Desktops?
- Servers to Desktops?I am posting this message in this Category because I know that Server people have a better idea of what is going on than Desktop people, and I need a Super Tech to answer some Questions for me.Okay, short and sweet, my Goal is design an Outrageous System,...
- Tags: Desk Top, SERVERS, desk tops, hot rodding, high performance, pcs, tweaking, upgrading, processor, the_webninja@..., hardware, Microsoft Windows XP, desktop, RAM, server, performance
- Discussion threads 2006-07-13
- Optimizing Your Server: Testing, Troubleshooting, and Disaster Recovery
- To get the most out of servers, systems administrators need to know how well they are operating, what is "normal" behavior and what to change when the servers don't operate normally. This sample chapter from Upgrading and Repairing Servers describes some of the powerful techniques that systems administrators can use...
- Tags: Repairing Servers, administrator, monitor, server, disaster recovery, tool, technique, analysis
- Download resources 2006-05-24
- To Build or Not to Build? Plus a Guide to Successful Server Deployment
- System administrators in small or medium sized businesses often provide server setup, maintenance and support without high-dollar training enjoyed by their big corporation counterparts. This sample chapter from Upgrading and Repairing Servers provides in-depth discussion of a range of topics related to building, upgrading, and deploying servers. The chapter weighs...
- Tags: project management, Repairing Servers, server, small and medium business, system administrator, training, Upgrading
- Download resources 2006-05-24
- Master laptop problem solving and troubleshooting
- Troubleshooting laptop and portable PC hardware problems can seem like a huge challenge, even ifyouÂ’re experienced with solving problems on desktop PCs.This sample chapter, taken from Upgrading and Repairing Laptops, 2nd Edition, discusses some techniques for solving laptop and portable PC hardware problems.Title: Upgrading and Repairing Laptops, 2nd EditionISBN: 0789733765Published:...
- Tags: desktop, desktop computer, hardware, laptop computer, PC, portable-PC, Repairing Laptops, technique, Upgrading
- Download resources 2006-03-14
- Master laptop system maintenance and assembly
- Preventive maintenance is the key to obtaining years of trouble-free service from your computer. A little care combined with some simple preventive maintenance procedures can reduce problem behavior, data loss, and component failure, as well as ensure a longer, trouble-free life for your system.This sample chapter, taken from Upgrading and...
- Tags: assembly, computer, data loss, laptop computer, Published, Repairing Laptops, Upgrading
- Download resources 2006-03-10
- Recover lost data on Windows systems
- This sample chapter, taken from Upgrading and Repairing Microsoft Windows, discusses how to recover lost data on Windows systems. Several factors affect the degree of difficulty you might encounter in recovering your data, including:How the data was deletedWhich file system was used by the drive on which the data was...
- Tags: Microsoft Windows, circuit board, file system, flash memory, operating system, software, data protection, data recovery, Repairing Microsoft Windows, board
- Download resources 2006-02-15
- Suggestions on MAJOR Server Room Renovation
- I have a project of major server room renovation (the server room looks a lot like the before pics in "Watch a server room cabling nightmare become an organized dream")Cables are disorganized, servers are all over the place...there is limited space...just imagine the worst.So its time to overhaul the current...
- Tags: bonowski@..., cabinet, cable, cable management, cleaning, hardware, network, renovation, server, server room, upgrading
- Discussion threads 2005-11-14
- Upgrading W2K AD on AS to W2K3 on Std
- I just purchases the MS Midsized Business Promo which includes Exchange 2003 and 3 copies of W2K3 Standard Server. I want to upgrade my Active Directory but both of my current DC's are on Windows 2000 Advanced server. What is the best/safest way to get my 2000 AS DC's converted...
- Tags: active directory, advertisement, DC, Std, Tiffany2, upgrade, Upgrading, W2K3, windows, windows 2003
- Discussion threads 2005-11-14
- Upgrading from 98 to 2000
- I upgraded an hp compaq d330 series from windows 98 to windows 2000. However, the broadcom gigabit ethernet network adapter does not work with windows 2000 and as a result the LAN icon does not appear in network and dialup connections hence I can't configure the machine for the network.From...
- Tags: windows 2000, Upgrading, mosesikayo@..., windows
- Q&A 2005-10-26
- Upgrading to 1Mbps
- Good day,Currently, im connected to the net with 128kbps dsl via EZ Connect™ 2-port Router with Built-in ADSL Modem (SMC7401BRA), as i plan to host our web/email. Im planning to upgrade my speed to 1Mbps, is there a need to upgrade my equipment?ThanksElmerHello...No. You should not need to upgrade. Your...
- Tags: Instant messaging, Routers & switches, Network technology, 1Mbps
- Q&A 2005-05-26
- XP Upgrade unable to access c:boot.ini
- I am attempting to upgrade from XP Home to Pro so I can use remote desktop. When the upgrade starts I get the following error: Setup was unable to access you existing boot configuration file, C:BOOT.INI It then tells me to go into the Recovery Console and choose...
- Tags: Boot.ini, Edit Boot.ini, home installation, Microsoft Windows, Microsoft Windows XP, Service Pack 2, turbo@..., Upgrading, windows
- Q&A 2004-12-31
