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- Sony Faces Yet More Legal Issues
- Sony faces yet more legal issues...Sony seems to have been stepping on some patents lately, but is this just the sign of an industrywide flaw in the way we deal with patents? Big corporations typically work out licensing arrangements with each other behind closed doors, but don't always deal...
- Tags: Andy J. Moon, Sony Corp.
- Discussion threads 2007-05-26
- TechRepublic Resource Guide: A firsthand look at successful CRM implementation
- CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Here's a look at the other side of the coin: a successful CRM implementation. Download this TechRepublic Resource Guide for...
- Tags: TechRepublic Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2008-07-01
- 10 things you should know about customer relationship management (CRM)
- CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Tom Mochal points out 10 fundamental facts about CRM to help you gain an understanding of what a CRM initiative will entail,...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Download resources 2006-09-26
- Gain common understanding before managing customer expectations
- The sales department expects major enhancements from the IT department. How can the project manager add a dose of reality to their lofty goals? Project mentor Tom Mochal describes the best way to reach an agreement prior to beginning a project.Each week, project management veteran Tom Mochal provides valuable advice...
- Tags: Sales strategy, Strategy, sales department, Tom Mochal, Lindsay, business requirement
- Technical articles 2001-03-20
- Are You Exceeding Your Customers' Expectations?: Strategies, Metrics, and Best Practices for a Customer-Focused Contact Center
- Customer service has become one of the burning issues confronting businesses. Very likely, you have already implemented one or more customer-focused strategies and some form of customer service system in your organization. At some point, you or your organization has probably been asked the question, "Are you meeting your customers'...
- Tags: Strategy, Customer Service, Contact Center, Customer, Best Practice, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-01-01
- InfiniBand - Industry Standard Data Center Fabric Is Ready for Prime Time
- Like most nascent technologies, InfiniBand launched with unrealistic hype and expectations only to fall from grace as a result of the industry down-turn in the early 2000s. While many in the press and public eye deemed InfiniBand to never become a mainstream technology, the true industry believers of InfiniBand continued...
- Tags: Industry Standard, Industry, InfiniBand, Networking
- White papers 2005-12-01
- Four Steps to a Successful DR Strategy
- As often as not, disaster recovery expectations are unrealistic. Even with a well thought out Disaster Recovery DR plan, the ability of an organization to execute is suspect. The hope that DR can be executed to the defined RTO (Recovery-Time Objective) and RPO (Recovery-Point Objective) is often a dream rather...
- Tags: Reality, Disaster Recovery, Data Management
- White papers 2006-03-07
- Deliver on client expectations by building a comprehensive quality plan
- Poor quality management can lead to rework, customer dissatisfaction, higher costs, and missed deadlines. This template will help you avoid those problems by defining expectations and forging a solid plan to satisfy or exceed them. Many projects fall short of client expectations because the project manager didn't...
- Tags: Expectation, Project Manager, Quality Plan, Quality, Business Operations
- Tools & templates 2005-09-09
- Entrepreneurs: Interrelationships Between Their Characteristics, Values, Expectations, Management Practices and SME Performance
- The purposes of this study is, first, to determine the importance of the attributed and attained characteristics of the entrepreneur on the formation of his or her values and expectations; second, to determine the influence of those values and expectations on the choice of management practices; third, to determine the...
- Tags: Expectation, Business Performance, Small And Medium Enterprise, Entrepreneur, Management Practice, Entrepreneurship, Management
- Case studies
- Get a firsthand look at a successful CRM implementation
- CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Here's a look at the other side of the coin: a successful CRM implementation. In this series of articles, originally published on...
- Tags: Series, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Download resources 2006-11-02
- Delivering Results: What Generic Market Research Can't Tell You
- Citizen service expectations are evolving across all demographics. Trying to outguess what the citizens of all ages, socio-economic strata, and locations want is a dangerous strategy. In this paper, the authors address the five major drivers for delivering on customer expectations in today's environment, as well as two case studies.
- Tags: Market Research, Pearson Government Solutions, Citizen Service Expectation, Marketing Research, Strategy, Marketing, Management
- White papers 2005-08-09
- Should the CIO be a technologist or a business person?
- Giving direction and managing expectationsYes to both. When the technologists get off the business track with exciting new technologies, the CIO must steer them back on the business track. When the technology expectations of business leaders get off track, the CIO must steer them back on track as...
- Tags: wrlang@..., technologist, business track, business person
- Discussion threads 2007-08-03
- Workplace privacy versus computer abuse prevention, which prevails
- What is your expectation of workplace privacy?Are there formal privacy policies at your workplace? What are your expectations for workplace privacy? Do those expectations match actual company practice?
- Tags: workplace, workplace environment, tom olzak, it management, Mark W. Kaelin, privacy, computer
- Discussion threads 2006-12-15
- Use this framework to manage expectations on your project
- When expectations are not managed well, even a project that comes in on time and on budget might be seen as less than successful. Managing the expectations is important on all projects. It's the major purpose of your status report, but managing expectations requires more than just...
- Tags: Tom Mochal, agreement, Project Management Newsletter, Expectation, Motivation
- Technical articles 2006-04-17
- Great Expectations (Pocket PC) (lit)
- Read the classic novel Great Expectations on your Pocket PC e-book reader. In the novel, young Phillip Pirrip's life is shaped by an act of kindness that raises him from poverty to wealth. One of the greatest works of classic literature, this novel is a timeless tale of love, hope,...
- Tags: PC, Novel, Barnes & Noble Inc., Pocket PC, E-books, Handhelds, Operating Systems, Hardware, Personal Technology, Software
- Software downloads 2000-06-09
- Making EA Work (Part I)
- CIOs are expected to run IT like a business. CFOs expect one of their biggest internal investments to produce returns that meet or exceed shareholder expectations. Enterprise Architects bridge these expectations into actionable architectures. Enterprise Architecture EA has emerged as an area critical to deriving business value from IT investments.
- Tags: Shareholder, Electronic Arts Inc., Enterprise Architecture, ebizQ, Financial Accounting, Strategy, Finance, Management
- White papers 2006-05-14
- Deliver on client expectations by building a comprehensive quality plan
- Many projects fall short of client expectations because the project manager didn't think ahead about how he or she was going to manage quality on the project. That's where the quality plan comes into play. It identifies the client's expectations for quality and spells out the project manager's plan to...
- Tags: quality plan, quality management, standards, QA, quality control, tool
- Download resources 2005-09-09
- Time-Phased Inventory Planning: Focus on More Productive Use of Inventory to Reap Rewards
- Retailing is more demanding than ever. Increased consumer expectations around selection, price, and service demand larger assortments and better in-stock positions, increasing the cost of revenue and putting pressure on margins. At the same time, financial expectations continue to increase. Investors and analysts expect consistently improved sales, margins, and earnings.
- Tags: Oracle Corp., Financial, Financial Accounting, Sales Strategy, Finance, Sales
- White papers 2005-08-01
- Follow these tips and avoid common budget missteps
- When midyear arrives and you’re trying to figure out how you can already be over budget, you can rest assured that you aren’t the only IT manager who has no hope of rectifying the budget by year-end. For a number of reasons, IT managers often fail to hit their budgets,...
- Tags: Michael Sisco
- Technical articles 2003-04-16
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