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- Employing Intelligent Agents to Automate SLA Creation
- Service Level Agreements SLAs are commonly prepared and signed agreements that form the contracts between a service provider and its customers, defining the obligations and liabilities of the parties. Naturally, SLAs should reflect the business needs of both customer and supplier. SLAs are usually formed through either the adoption of...
- Tags: SLA, Agent, Intelligent Agent, Agreement, University Of Western Ontario, Service Level Management, It Operations, It service Management
- White papers 2007-01-31
- SLA Automated Negotiation Manager for Computing Services
- Success in today's marketing arena can often depend on companies embracing effective new technologies and integrating them into their business model. In the computing service supply industry, Service Level Agreements SLAs are commonly prepared and signed agreements between the service provider and its customers. SLAs should match business needs of...
- Tags: SLA, Negotiation, University Of Western Ontario, Service Level Management, It Operations, It service Management
- White papers 2007-09-27
Additional Resources
- Edith Cowan University Deploys Australia's First Nortel Wireless Mesh Network at Western Australian Campuses
- Edith Cowan University is Western Australia's second largest university. The University needed to enable secure, campus-wide WLAN access for both in-door and outdoor environments, allowing seamless access to University applications and resources from any campus location. The University deployed Nortel Wireless Mesh Network to extend and expand WLAN access beyond...
- Tags: Network, Nortel Networks Corp., Technology, Edith Cowan University, Mesh Networking, Wireless LANs, LANs, Wireless, Wi-Fi, Networking
- Case studies
- Case Western Reserve University: Connected Learning - Using Technology to Transform
- Case Western has pioneered the "One-Cleveland" initiative to connect the City of Cleveland, Cleveland school districts, and higher education through technology.
- Tags: Cleveland, Case Western Reserve University, Cisco Systems Inc., Connected Corp., Case Western
- Webcasts 2006-01-05
- Attracting Students and Faculty to Western Kentucky With Intelligent Multi-Campus Voice, IM, Video and Mobility Applications
- Western Kentucky University wanted to increase the productivity and quality of faculty, staff and student interactions, including flexible methods of remote instruction and remote "Virtual" office hours across seven campuses. To bring students and faculty together for classes and meetings across seven campuses, Western Kentucky University engineered individualized video communications...
- Tags: IM, Voice, Mobility, Video, Avaya Inc., Corporate Communications, Marketing
- Case studies 2007-08-01
- Download free hard disk imaging utilities for Windows XP
- Western DigitalWhat if you have a Western Digital and you want to create an image without spending a fortune on software such as Acronis.Western DigitalMy thoughts exactly...what about Western Digital? Costco sell these, so I'm sure there are many out there who own them...HDCloneGoogle hdclone. It's from Miray. The free...
- Tags: Microsoft Windows, imaging, kfrost@..., Microsoft Windows XP, hard drive, Western Digital Corp.
- Discussion threads 2007-09-05
- Innovative Community Portal to Provide Online Information Resource for Greater Sudbury Residents
- Located in the Canadian Shield in northeastern Ontario, Greater Sudbury is best known as one of the world's top producers of nickel, copper, cobalt, zinc and other precious metals. Community information for the City of Greater Sudbury was not readily available in one location online. Looking to aggregate information, e-sudbury.com...
- Tags: Microsoft Corp., Portals, Web Technology, Business Structures, Internet, Finance
- Case studies
- San Diego State University Standardizes Human Resources System
- San Diego State University SDSU, with nearly 34,000 students, is the oldest and largest university in San Diego, the third largest in California, and one of the largest universities in the western United States. The challenges were to implement a pre-release version of a customized Human Resources HR system by...
- Tags: California State University, Oracle Corp., San Diego State University, Human Capital, Human Resources, Workforce Management
- Case studies
- Western Railway 3D Screensaver (exe)
- Western Railway 3D Screensaver gives you a chance to enjoy watching the breathtaking views of the western railway. While traveling on a legendary American 4-4-0, you'll visit a faraway western town with its railway station, industrial area, ore mining works. Then, the train will slowly carry you past the local...
- Tags: 3Planesoft
- Software downloads 2007-12-11
- Homeland Security: Risk Assessment - Conducting a Vulnerability Assessment
- In 2000, the University of Washington UW was invited by FEMA to participate in the Disaster Resistant University Project DRU, along with the University of California, Berkeley, Tulane University, Miami University, University of North Carolina/Wilmington, and the University of Alaska Fairbanks. The overall goal after identifying risks, and assessing vulnerabilities...
- Tags: Risk Assessment, University Of California At Berkeley, Vulnerability Assessment, U.S. Environmental Protection Agency, Federal Emergency Management Agency, Homeland Security, Tools & Techniques, Security, Strategy, Government, Management
- Case studies
- University Builds an Intelligent Learning Environment With a Cisco Network
- Case Western Reserve University Case is a leading independent research university, distinguished by its strengths in education, research, and community service. Case has established ambitious goals, one of which is to become among the world's most powerful learning environments. This means not only providing students, faculty, and researchers with a...
- Tags: Network, Environment, University, Case Western Reserve University, Cisco Systems Inc.
- Case studies
- Developing Email Exchange Projects in the University Classroom: Recommendations for Successful Implementation
- With university computer labs and self-access centers now a reality, using email for cultural and language exchange has become increasingly more practical. Though research illustrates the effectiveness of asynchronous communication via email as an excellent opportunity for developing reading, writing, and vocabulary skills, effective implementation of such activities can be...
- Tags: Indiana University, E-mail, Online Communications
- White papers 2006-09-19
- Success Story: Western & Southern Financial Group
- Western & Southern Financial Group (Western & Southern) needed to replace an outdated caching solution in the branch offices of one of its insurance subsidiaries, Western & Southern Life. The company implemented SUSE® Linux Enterprise Server for 25 percent of the cost of a proprietary caching solution, and increased caching...
- Tags: Novell Inc., Financial, Branch Office, SuSE Linux Enterprise Server, Insurance, Open Source, Financial Planning, Servers, Business Operations, Corporate Insurance, Finance, Hardware
- Case studies 2008-03-14
- Tenants and Landlords See Eye-to-Eye With Ontario Rental Housing Tribunal's Avaya Contact Centre Solution
- The Ontario Rental Housing Tribunal ORHT has 14 offices across Ontario, Canada. Tenants and landlords turn to the ORHT to learn about rules that govern the relationship between landlords and tenants, rent increases, terminating tenancies and to assist in the resolution of disputes. The company needed to decrease the number...
- Tags: Tenant, Avaya Inc., Ontario Rental Housing Tribunal
- Case studies
- University Finds e-Learning Success Through Partnerships, Integrated Marketing
- Established in 1847, the University of Iowa is a national research university located in Iowa City. As the university continued to grow and the need for 24x7 training for second- and third-shift employees increased, the central HR learning and development department was tasked with finding a way to expand beyond...
- Tags: Marketing, Partnership, University, SkillSoft, E-learning, Workforce Management, Enterprise Software, Software, Human Resources
- Case studies
- Wiring Topology for Government Buildings - Voice and Data Telecommunications
- This standard defines the requirements for the wiring of data and voice communications in Government of Ontario buildings. Government of Ontario Information & Technology Standards are the official publications on the standards, guidelines, technical reports and preferred practices adopted by the Information & Technology Standards Council under delegated authority of...
- Tags: Voice, Ontario, Government, Vertical Industries, Telecommunications, Enterprise Software, Software
- White papers 2005-06-30
- Wireless Networking at the University of Tennessee
- The University of Tennessee is a threeuniversity system comprising The University of Tennessee proper, The University of Tennessee at Chattanooga, and The University of Tennessee at Martin. The University of Tennessee at Knoxville UTK, the university's flagship campus, is a 205-year-old land-grant institution. Its Office of Information Technology OIT had...
- Tags: Network, University, Wireless Networking, Avaya Inc., University Of Tennessee, Wi-Fi, Wireless, Wireless LANs
- Case studies
- Deploying a World-Class Converged Network for Education
- One of Australia's newest and most progressive universities, the University of Ballarat is the pivotal provider of post-secondary education for Central and Western Victoria. They wanted to IP-enable the University's Meridian PBXs and create a platform to meet today's growth and prepare for tomorrow's potential. The University implemented a world-class,...
- Tags: Education, Multimedia, Nortel Networks Corp.
- Case studies 2006-05-02
- Toronto iPod Restaurant Guide (zip)
- Now you can find your favourite restaurants with a simple click of your iPod. Take the best Toronto restaurant guide with you wherever you go.The Food Ontario Toronto iPodGuide has the following features: addresses and restaurant phone numbers, search by cuisine, neighbourhood, price, or special needs, menu recommendations, dine-in and...
- Tags: Apple iPod, Toronto, Food & Beverage, Digital Music, Digital Media, Manufacturing, Personal Technology, Consumer Electronics
- Software downloads 2007-05-12
- Send internal e-mail to external server using Exchange 2003
- Hi,I have a problem that I can't seem to figure out. First some background. I have Windows Server 2003 Enterprise DC and Exchange Server 2003 on the same machine.I work in a small company that is affilated with a large university. We all use our university email...
- Tags: E-mail servers, SynapsE_z, server, e-mail, Microsoft Exchange Server 2003
- Discussion threads 2007-06-28
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