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university of munich

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Towards a Framework for IT Service Fault Management
IT service providers - either research institutions or commercial providers - offer IT services based on the behaviour of resources like the network infrastructure. To satisfy the customer demand for high service quality, which is specified in terms of Quality of Service parameters, the process of diagnosing and resolving resource...
Tags: Information Technology, Service Quality, University Of Munich, ITIL, Strategy, Business Services, It Services, Management
White papers 2005-05-14

Additional Resources

Munich Airport Manages ITIL-Based IT Infrastructure Using BMC
Munich Airport is a leader in German air transportation. It is one of the fastest-growing hubs in Europe and the world, with domestic flights already exceeding passenger numbers at Frankfurt Airport. Munich Airport was looking to integrate its IT and call management on a standardized platform. BMC Remedy Action Request...
Tags: BMC Software Inc., IT Infrastructure, Information Technology, ITIL, Munich Airport, It Management, It service Management
Case studies
Finjan Delivers Top-Flight Web Security to Munich Airport
The "Franz-Josef-Strauss-Airport" in Munich is the second largest airport in Germany. Downtime of information systems, due to any reason, can wreak havoc with flight schedules and spoil the passenger experience. High availability dictates proactive security, since web-based attacks and undetected malicious code may compromise information systems and crash user terminals....
Tags: Finjan Software Inc., High Availability, Strategy, Security, Management
Case studies
Munich Airport Manages Soaring Growth With the Power of CA
Since opening in 1992, Munich Airport International has become one of the largest commercial airports in Europe. Steady growth at Munich Airport is putting a strain on the airport's infrastructure. Accompanying the sustained growth are increased demands on the IT systems that support the airport's primary business processes - essentially,...
Tags: Airport, Computer Associates International Inc., Strategy, Management
Case studies
Project @lcatraz: HP Adds Information Security to Munich Re's Traditional Risk Management Portfolio
Munich Re is the world's leading reinsurance company. By definition, insurance is all about risk. Munich Re has devoted countless resources to assess all sorts of risks - from natural catastrophes like earthquakes, windstorms, and floods to manmade disasters like bankruptcy and political unrest. Managing risk means being prepared. To...
Tags: Information Security, Hewlett-Packard Co., Munich, Risk Management, Identity Theft, Insurance, Financial Planning, Internet, Litigation, Hacking, Security, Business Operations, Corporate Insurance, Finance
Case studies
Fire Department Gets Information Access on the Front Line
For the fire department of the Technical University Munich TUM, the many different chemicals handled at the university pose an added threat to the normal course of duty. To optimize their response to a call, firefighters need the most up-to-date information about a building that sets off an alarm. However,...
Tags: Microsoft Access, Department, Mobile Computing, Microsoft Corp., Tablets, Microsoft Windows XP, Handhelds, Wireless, Hardware, Notebooks & Tablets, Operating Systems, Microsoft Windows, Software
Case studies
Deep Into Munich's Linux F/OSS Migration: Projekt LiMux Has Embraced Linux and OS Development for Up to 80% of the City's Desktops
The city of Munich got more media attention than respect after it decided on a migration to Linux and open source software on the desktop. After a careful and deliberately open movement towards deciding its IT future, Munich was slammed in the media, then became a target for Microsoft negotiators...
Tags: Desktop, Operating System, Munich, Migration, International Data Group, Linux, UNIX, Open Source, Operating Systems, Software
Case studies
Homeland Security: Risk Assessment - Conducting a Vulnerability Assessment
In 2000, the University of Washington UW was invited by FEMA to participate in the Disaster Resistant University Project DRU, along with the University of California, Berkeley, Tulane University, Miami University, University of North Carolina/Wilmington, and the University of Alaska Fairbanks. The overall goal after identifying risks, and assessing vulnerabilities...
Tags: Risk Assessment, University Of California At Berkeley, Vulnerability Assessment, U.S. Environmental Protection Agency, Federal Emergency Management Agency, Homeland Security, Tools & Techniques, Security, Strategy, Government, Management
Case studies
Autodesk Case Study: Munich Airport, Germany
AutoCAD Map and Autodesk MapGuide are used in a series of departments at the airport: Technical Documentation, Security, Infrastructure, Communication, Network Management, Facility Management, Traffic Management and Winter Service. All these departments are using information supplied from a central GIS. In the form of a co-operation project, the airports of...
Tags: Autodesk Inc., Facility Management, GIS, Network Administration, Networking, Real Estate, Business Operations, Software
Case studies
University Finds e-Learning Success Through Partnerships, Integrated Marketing
Established in 1847, the University of Iowa is a national research university located in Iowa City. As the university continued to grow and the need for 24x7 training for second- and third-shift employees increased, the central HR learning and development department was tasked with finding a way to expand beyond...
Tags: Marketing, Partnership, University, SkillSoft, E-learning, Workforce Management, Enterprise Software, Software, Human Resources
Case studies
Automation of SAN Management Drives Immediate ROI With VERITAS CommandCentral Storage Software From Symantec
As one of the most prominent promoters of Open Source technology, the City of Munich has made headlines worldwide with its planned client migration from Microsoft Windows-based servers to Linux-based servers. The structural changes also had consequences for the storage infrastructure. Following the consolidation of numerous storage islands into a...
Tags: Software, Symantec Corp., VERITAS Software Corp., SAN, ROI, Storage Software, Automation, Storage, Hardware
Case studies
mycitymate iPod city guide Munich (zip)
Now you can get a the mycitymate mobile city guide to Munich for your iPod. This guide is solely based on user-provided venues, reviews and tips. It s a guide our users people like you create. It covers the main areas such as restaurants, bars, points of interest. mycitymate is...
Tags: Apple iPod, Mobile, Munich, Guide, Mycitymate, Advertising & Promotion, Digital Music, Digital Media, Marketing, Personal Technology, Consumer Electronics
Software downloads 2006-04-18
Wireless Networking at the University of Tennessee
The University of Tennessee is a threeuniversity system comprising The University of Tennessee proper, The University of Tennessee at Chattanooga, and The University of Tennessee at Martin. The University of Tennessee at Knoxville UTK, the university's flagship campus, is a 205-year-old land-grant institution. Its Office of Information Technology OIT had...
Tags: Network, University, Wireless Networking, Avaya Inc., University Of Tennessee, Wi-Fi, Wireless, Wireless LANs
Case studies
Munich Airport Manages Soaring Growth and Keeps Over 28.6 Million Travelers Traveling Every Year With the Help of Effective IT Management
Munich Airport International has become one of the largest commercial airports in Europe with over 30.8 million travelers and over 399,460 aircraft takeoffs and landings annually. With a growth rate of over 7% per year the airports' IT systems where continuously counted upon to help manage the growth through greater...
Tags: IT Administration, Information Technology, Computer Associates International Inc., Munich Airport International, Strategy, Management
Case studies 2007-07-03
Send internal e-mail to external server using Exchange 2003
Hi,I have a problem that I can't seem to figure out. First some background. I have Windows Server 2003 Enterprise DC and Exchange Server 2003 on the same machine.I work in a small company that is affilated with a large university. We all use our university email...
Tags: E-mail servers, SynapsE_z, server, e-mail, Microsoft Exchange Server 2003
Discussion threads 2007-06-28
Patch Management and Virus Protection Policy
Due to the continually increasing dependence of University systems on the security and integrity of the computer network, servers, and workstations, it has become vitally important that the University be more proactive about identifying and enforcing security standards. In particular, university computers must be properly patched with the latest appropriate...
Tags: Virus Protection, Patch Management, University Of Kentucky, Virus, Cyberthreats, Viruses And Worms, Security
White papers 2003-09-19
University Simplifies Administration With Server Consolidation, Management Tools
Johannes Gutenberg University Mainz is a research university in Germany with multiple disciplines and more than 35,000 students. The university community uses a variety of client software and has considerable freedom in implementing new solutions. To support this constantly changing environment, the central IT department at the university needs to...
Tags: Information Technology, Administration, University, Tool, Johannes Gutenberg University Mainz, Server Consolidation, E-mail Servers, Servers, Strategy, Hardware, Enterprise Software, Software, Management
Case studies 2008-01-01
Xerox Canada Makes the Grade at the University of Calgary
University of Calgary's administrators came together and developed a concrete five-year expansion plan that would manage a student enrolment that is expected to increase from 28,000 to 35,000 students by 2010. To accommodate such growth, the University needed to attract additional faculty, and fund capital expansion efforts. Of late, the...
Tags: Xerox Corp., University Of Calgary, Xerox Canada, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
Case studies 2006-11-01
Tshwane University of Technology Uses BI to Enhance First Year Student Retention
Tertiary institutions face the problem of students not completing their first year successfully, and taking too long to graduate. Tshwane University of Technology wanted to develop a statistical model to predict first-year success of research and development at the university. The university completed a research project on student retention at...
Tags: SAS Institute, business intelligence system, business intelligence, R&D, software
Case studies 2006-10-20
Qatar University Centralizes and Automates Administrative Processes
Founded in 1973, Qatar University offers high-quality education to Qatari and overseas students. The university wanted to enable all administrative work previously performed by government ministries to be performed in-house and eliminate manual, paper-based, and inflexible business processes. The university wanted to ensure scalability of back office systems to accommodate...
Tags: Oracle Corp., University, Enterprise Resource Planning (ERP), Operational Planning, Operational Accounting, Enterprise Software, Software, Business Operations, Finance
Case studies
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