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IT Service Management - And Beyond: Macquarie University Library identified a need for a responsive and scalable way of delivering services, particularly IT services, which made best use of existing resources, developed a shared understanding of service provision across the Library and created a cycle of continuous improvement. To identify best practice in service delivery, Macquarie...; Tags: Information Technology, Macquarie University, IT Service Management, Library, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2005-04-03
Homer Babbidge Library, University of Connecticut: Speeding the Attainment of Knowledge: The Homer Babbidge Library serves the main campus of the University of Connecticut in Storrs, Connecticut. The library had received requests from students, faculty and the administration to reduce the lines and delays that were occurring. The principal goal in installing RFID technology, therefore, was to make check-out and security...; Tags: Knowledge, Checkpoint Systems Inc., Homer Babbidge Library, RFID, Wireless, Security, Biometrics; Case studies
Keeble College Library, Oxford University: Maintaining Centuries of Knowledge With 21st-Century Ease: The library of Keeble College at Oxford University is an important center of information and scholarly research for some 600 students and professors. The library stays open around the clock, yet the staff works just during the day and evening hours. Without staff always present, there were problems of book...; Tags: Knowledge, Checkpoint Systems Inc., Staff, RFID, Wireless, Security, Biometrics; Case studies
University of Florida Rejuvenates Library With Infusion of Dell Technology: University of Florida George A. Smathers Libraries began as separate book collections from five founding institutions in 1853. The university wanted technology to play an integral role in the new building so a concept team developed a plan for an Info Commons area. The library system's technology staff was already...; Tags: Team, Dell Computer Corp., University Of Florida, Library System, Team Management, Leadership, Management; Case studies 2007-04-01

The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite: The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury UC is accountable and meeting expectations. The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced...; Tags: Service Desk, BMC Software Inc., Information Technology, University Of Canterbury, ITIL, Help Desk, It Management, It Services, It Operations, It service Management; Case studies
Designing Flexible Learning Spaces: Northumbria University: The City Campus Library, opened in 1978, had received little investment in buildings or infrastructure, and the facilities available were increasingly unable to sustain the demands of a learner-focused library service. The university IT and Infrastructure programme identified the need to make the existing building fit for purpose by upgrading...; Tags: University, England; Case studies
PowerDsine Case Study: The University of Utah: The University of Utah in Salt Lake City is considered one of the leading colleges in the United States. year. The University supports a high-speed, highly secure network with access to the Internet, an email system and a wealth of educational resources including Pioneer, the state of Utah's Online Library...; Tags: PowerDsine, University Of Utah, E-mail, Internet, LANs, Wi-Fi, Wireless, Online Communications, Networking; Case studies
Case Study: National and University Library (NUL) of Slovenia: NUL is located in Ljubljana, the capital and largest city in the Republic of Slovenia, one of six former Yugoslavian republics. Before, locating and accessing individual document images stored on tape took up to two hours. Slovenia's National and University Library NUL harnessed the fusion of networked-attached storage NAS and...; Tags: Slovenia, NUL, Network-Attached Storage (NAS), Storage, Storage Management, Storage Area Networks (SAN), Hardware; Case studies
Leading German University Graduates to NetApp Virtual Tape Libraries, Completely Eliminates Tape Backups: Founded in 1829, the University of Stuttgart is one of the leading technical universities in Germany, offering a comprehensive range of subjects with a focus on technical disciplines. The university wanted to shorten the backup window. The challenge was to improve speed and reliability of restores and reduce the total...; Tags: Tape Library, Tape Backup, NetApp, Storage, Backups, Hardware; Case studies
Sirsi Library System: Easy Record View (xpi): Developed originally to more easily access information on the Rutgers University library Web site, this extension reduces the amount of clicking when using most Sirsi library system Web interfaces, a popular library catalogue system used at universities, K-12 schools, and private and public libraries. Clicking can be reduced by half...; Tags: Library, Kevin Ford, Channel Management, Web Site Development, Marketing, Internet; Software downloads 2007-09-26
U.K. University Bids for World-Class Status With Support of Latest Operating System: The University of Manchester UoM, based in the United Kingdom (U.K.), aims to rank among the world's top 25 universities. UoM students use computers on campus for studying and collaborating. The university regarded the computers as an important driver in delivering the aims of the agenda. It wanted to deploy...; Tags: Operating System, University, U.K., Microsoft Corp., Computer, Productivity; Case studies
Homeland Security: Risk Assessment - Conducting a Vulnerability Assessment: In 2000, the University of Washington UW was invited by FEMA to participate in the Disaster Resistant University Project DRU, along with the University of California, Berkeley, Tulane University, Miami University, University of North Carolina/Wilmington, and the University of Alaska Fairbanks. The overall goal after identifying risks, and assessing vulnerabilities...; Tags: Risk Assessment, University Of California At Berkeley, Vulnerability Assessment, U.S. Environmental Protection Agency, Federal Emergency Management Agency, Homeland Security, Tools & Techniques, Security, Strategy, Government, Management; Case studies
Research Institute at the University of Maryland Offloads Large Library of Files to RAID Storage: The National Foreign Language Center NFLC is a research institute at the University of Maryland that works to define current and future language needs of the United States and helps build capacity to meet those needs. The company wanted to find a cost effective RAID storage solution to offload a...; Tags: University Of Maryland, National Foreign Language Center, RAID, Storage, Hardware; Case studies
University Finds e-Learning Success Through Partnerships, Integrated Marketing: Established in 1847, the University of Iowa is a national research university located in Iowa City. As the university continued to grow and the need for 24x7 training for second- and third-shift employees increased, the central HR learning and development department was tasked with finding a way to expand beyond...; Tags: Marketing, Partnership, University, SkillSoft, E-learning, Workforce Management, Enterprise Software, Software, Human Resources; Case studies
Deploying a Cost Effective Network for Education: University of the East wanted to design and construct an ATM backbone network that provides dedicated bandwidth for cost-effective deployment of educational applications. The University deployed an ATM backbone over fibre optic cable, connecting all nine buildings on the Recto campus. There were more than two strands to provide redundancy...; Tags: Education, Network, Nortel Networks Corp., Data-processing, ATM, Network Technology, Networking; Case studies 2006-09-20
Toshiba's Tablet PC Makes the Grade After Its First Semester at Purdue University: Purdue University, located in West Lafayette, Indiana, has a student body of over 38,000 students, and serves in the vanguard as an innovator of educational techniques. Purdue's educational leadership was illustrated by their introduction of Toshiba's tablet PCs into the curriculum of the University's Department of Communication. After completing its...; Tags: Purdue University, PC, Tablet PC, Toshiba Corp., Tablets, Notebooks, Hardware, Notebooks & Tablets; Case studies
Wireless Networking at the University of Tennessee: The University of Tennessee is a threeuniversity system comprising The University of Tennessee proper, The University of Tennessee at Chattanooga, and The University of Tennessee at Martin. The University of Tennessee at Knoxville UTK, the university's flagship campus, is a 205-year-old land-grant institution. Its Office of Information Technology OIT had...; Tags: Network, University, Wireless Networking, Avaya Inc., University Of Tennessee, Wi-Fi, Wireless, Wireless LANs; Case studies
Lessons from a fire truck: Recently I learned, from a fire truck, about a key truth in communications: namely, how two people can interpret a situation completely differently. I was driving to a meeting in Washington, D.C., at a university there. The meeting was scheduled for 8:00 a.m. at the library, but I...; Tags: Library, Librarian, Calvin Sun; Blog posts 2007-08-27
HBLL Toolbar (xpi): This toolbar searches the resources of the Harold B. Lee Library at Brigham Young University. You must be affiliated with BYU and have a current Route Y ID and password to access the databases. However, the features of the extension can be used by all. The toolbar has the following...; Tags: Toolbar, Amazon.com Inc., Library, Web Page, Jared Howland; Software downloads 2008-01-22

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