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- Unitrin Specialty: A Well-Oiled SCM Machine
- Unitrin Specialty, a division of financial services firm Unitrin, Inc. (NYSE: UTR), is a specialty automobile insurance company based in Dallas, Texas. Unitrin Specialty's manual software development process was tedious and prone to more errors with recent impressive company growth and new business. The pressure to keep high customer satisfaction...
- Tags: Customer Satisfaction, Aldon Lifecycle Manager, Unitrin Specialty, Change Management, Product Marketing, Financial Planning, Insurance, Software Development, Tools & Techniques, Management, Marketing, Finance, Business Operations, Corporate Insurance, Software/Web Development
- Case studies
Additional Resources
- Unitrin Direct Selects SAS Business Intelligence Software for Better Efficiency, Quicker Results
- Unitrin Direct selected SAS Enterprise BI Server to help the company become more efficient and agile within its data management system and overall IT network. By using SAS, the leader in business intelligence, Unitrin Direct - the direct, personal auto insurance arm of leading insurance provider Unitrin Inc. - expects...
- Tags: Software, SAS Institute, Business Intelligence System, Insurance, Data Management, Business Operations, Corporate Insurance
- Case studies
- Royal Specialty Improves Workflow and Increases Productivity With Avaya Mobility Solution
- RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice...
- Tags: Mobility, Messaging, Workflow, Avaya Inc., Specialty, RSUI, Groupware, Enterprise Software, Software
- Case studies
- McKesson Specialty Standardizes Sales and Marketing Processes and Increases Customer Visibility
- A division of the McKesson Corporation, McKesson Specialty delivers the new approaches and solutions needed to ensure success in the evolving specialty pharmaceutical market. The company wanted to increase company-wide visibility into sales activities and customer accounts and standardize and automate sales and Customer Relationship Management CRM processes. The challenge...
- Tags: Oracle Corp., McKesson Specialty, Sales Strategy, Sales Force Management, Marketing Research, Sales, Marketing
- Case studies
- CompUSA to close shop
- An "orderly wind-down" was initiated after CompUSA was acquired by a private equity firm. According to CNET News.com: ... it was sold to Specialty Equity, an affiliate of private equity firm Gordon Brothers Group. Terms of the transaction were not disclosed, but the immediate result is...
- Tags: CompUSA Inc., Investment, Financial Services, Finance, Paul Mah
- Blog posts 2007-12-07
- Wockhardt Hospital Enhances Patient Experience and Improves Management
- Wockhardt is the fourth largest pharmaceuticals company in India and the largest in the U.K. In addition to manufacturing drugs, it also operates a chain of specialty hospitals. As part of the company's plan to accelerate growth, the hospital division was identified for special focus and new hospitals were being...
- Tags: Patient, Hospital, Hospital Management, Wockhardt, Healthcare
- Case studies
- Assigning ROTC Cadets Into Air Force Specialty Codes Using SAS OR's PROC LP Procedure
- SAS OR is used to solve a variety of Optimization Problems. This paper describes how SAS OR's Proc LP procedure with the help of SAS' Proc SQL procedure is used to assign ROTC cadets to an occupational field Air Force Specialty Code. In order to solve a Linear Program LP...
- Tags: Air Force, SAS Institute
- White papers 2008-03-13
- Ciba Specialty Chemicals Gains Flexibility Plus Savings With Network Appliance
- Ciba Specialty Chemicals is a leading global company dedicated to producing high-value effects for its customers' products. The core challenge was to implement a storage architecture that eliminates the backup and recovery, capacity utilization, and manageability issues associated with an existing DAS environment. The solution to this was achieved by...
- Tags: Chemicals, Network Appliance Inc., NetApp, Ciba Specialty Chemicals, Storage, Hardware
- Case studies
- MedPointe Pharmaceuticals Keeps Improving Customer Service and Worker Productivity With Good Technology
- MedPointe is a specialty pharmaceutical company that develops, markets and sells branded prescription therapeutics in the areas of allergy/respiratory, neurology and cough/cold. In the competitive specialty pharmaceuticals market, MedPointe's mobile workers needed an edge to provide superior service to their customers and stay ahead of their rivals. The company deployed...
- Tags: Customer Service, Good Technology Inc., Pharmaceutical Company, Worker, Motorola Inc., MedPointe, Wireless
- Case studies 2006-06-15
- A Company Built on Customer Service
- In order to meet the demands of an increasingly competitive marketplace, International Specialty Products ISP, a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....
- Tags: Customer Service, CRM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Avaya Case Study: Aetna
- Aetna is one of the nation's leading providers of health, dental, group, life, disability and long-term care benefits. Its focus is on meeting customers' needs. Aetna continues to introduce innovative products, delivers strong customer service and provides easy-to-understand information. Aetna Specialty Pharmacy sought a state-of-the-art solution, which would provide a...
- Tags: Aetna Inc., Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Images: 3D online shopping at Brookstone
- Specialty retailer opens a virtual-reality store that mimics the real thing. by CNET News.com
- Tags: 3D, news, ecommerce, TechRepublic Inc., Retail, CNET News.com
- Image galleries 2007-11-28
- Specialty Chemicals Company Streamlines Product Development With Web-Based Solution
- Specialty chemicals company Rohm and Haas develops such technically advanced products as coatings, sealants, adhesives, and performance chemicals. Rohm and Haas's Architectural and Functional Coatings business unit uses the proven Stage-Gate process to help manage its product research and development, but with up to 75 projects in its portfolio at...
- Tags: Chemical Company, Web, Microsoft Corp., Engineering, Product Development, Performance Management, Research & Development, Business Operations, Human Resources, Workforce Management
- Case studies
- Specialty Contractor Finds New Ways of Doing Business With New Digital Note-Taking Program
- The Nassal Company is a leading specialty contractor for entertainment-related projects such as the Men in Black Alien Attack ride at Universal Studios Florida. Each project requires field managers to obtain input from clients, designers, and consultants. In the past, field managers faxed project photos to team members, but the...
- Tags: Microsoft Office OneNote 2003, Microsoft Corp., Manager, Team Management, Microsoft Office, Management, Office Suites, Software
- Case studies
- Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
- Global specialty chemicals and materials company Cytec Industries develops, manufactures, and sells value-added products to markets such as aerospace, adhesives, automotive and industrial coatings, inks, and plastics. In April 2006, the company began searching for a mobile solution that would give its global work force around-the-clock access to Microsoft Office...
- Tags: Chemicals, Solution, Mobile, Microsoft Corp., Advertising & Promotion, E-mail, Enterprise Resource Planning (ERP), Time Management, Enterprise Software, Marketing, Online Communications, Software, Productivity
- Case studies 2007-12-01
- IT jobs way up there on Dept. of Labor's most growing occupations
- The U.S. Department of Labor published a table showing the fastest growing occupations for the years 2004-2014.I thought it was pretty interesting that out of the thirty job areas they listed, 1/3 of most are IT related and all are located in the top half of the list. Most of...
- Tags: information technology
- Blog posts 2007-02-27
- Images: Intel to build first six-core chip
- Catchy names aren't a specialty of Intel. But the company promises that Dunnington, Tukwila, and Nehalem will take us to the next level of computing. by CNET News.com
- Tags: news, intel, six-core chips
- Image galleries 2008-03-19
- Optimize digital photo output quality by selecting the right printer and medium
- Serious digital photographers know that selecting the right camera, composing a shot, then digitally editing the image only accounts for part of the picture. No matter how much time, money, and effort we put into capturing and optimizing images, as long as these images are shared and enjoyed in the...
- Tags: Digital Photograph, Sybex, Photograph, Printers, Hardware, Peripherals
- Book chapters 2006-11-29
- Hot IT specialty: E-discovery
- E-discovery is a field that has grown 300% in the last several years and doesn't show any signs of easing up. Read why this is an up and coming field for the IT pro. by Toni Bowers
- Tags: Information Technology, E-discovery, IT Pro, Records Management, Strategy, Management, Toni Bowers
- Blog posts 2008-07-22
- Software costs
- How do prices compare between Europe and the US for specialty software? Our company deals in CM/PLM mainly for governments and aeronautics suppliers. Any examples are greatly appreciated. I see a lot about US companies charging too much to European customers. Is it the same the other way?
- Tags: Government, Vertical industries, NaughtyMonkey, software
- Discussion threads 2007-09-20
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