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- Enterprise Portal Boosts "Employee Engagement" and Helps Increase Customer Loyalty
- United Airlines wanted to enhance employee engagement in the business and its financial recovery, which in turn has been found to have a strong, quantifiable correlation to customer loyalty. The challenge was to enable employees to take more control over their careers, initiate HR and benefits activities, and increase their...
- Tags: BEA Systems Inc., Financial, Enterprise Portal, United Airlines, Service-Oriented Architecture (SOA), Financial Accounting, Web Services, Middleware, Enterprise Software, Software, Finance
- Case studies 2006-01-01
- Good for some but...
- What about the people who DO want to rest whilst the person next to you is yelling on the cell phone, surfing the net or playing Half-Life online with the sound up full and 'masticating' their meal.Maybe they should split classes ieFirst ClassBusiness ClassEconomy Classand Laptop Class ( next to...
- Tags: business traveler, chuck_johnson@..., networking, traveler, United Airlines, Wi-Fi
- Discussion threads 2005-06-08
- Require your workers to learn manual backups
- Would you know what to do if one or more of your automated systems went down? Columnist Tim Landgrave uses an unpleasant experience at an airline ticket counter to illustrate how manual backups could help your business handle unexpected problems.It started out like any other typical travel day: up at...
- Tags: Real estate, Backups, e Advantage, worker, backup, United Airlines
- Technical articles 2000-07-05
- Electronic Document Management System Automates Review Process, Enables Compliance, and Slashes Maintenance Costs
- United Airlines is the second-largest air carrier in the world, with 3,400 daily flights to more than 680 locations around the globe. United wanted to maintain compliance while gaining better control over versioning, improving the legibility of documents used in the field, and providing secure access to maintenance documents over...
- Tags: Compliance, Documentum, United Airlines, Document Management System, Document Management, Content Management, Managerial Accounting, Groupware, Storage, Enterprise Software, Software, Finance, Hardware
- Case studies
Additional Resources
- Scandinavian Airlines Uses SAS to Improve Services and Ensure Superior Customer Relations
- Competition amongst airlines for customers is very tough. It is essential for airlines to listen to their customers and adapt their services to meet their customers' requirements, while also ensuring that their prices match the services they are offering. Scandinavian Airlines is a customer-focused company, and its management decided that...
- Tags: Customer, SAS Institute, Scandinavian Airlines
- Case studies
- Qualcomm Case Study: American Airlines
- American Airlines is one of the world's largest airlines, serving more than 250 cities in more than 40 countries with more than 3,800 flights. The Mobility Solutions Group of American Airlines' IT Enterprise Technology Group and the Maintenance and Engineering (M&E) IT Group wanted to develop a method for mechanics...
- Tags: American Airlines, Qualcomm Inc., Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
- Alaska Airlines Soars in Meeting the Needs of More Than 17 Million Customers Annually
- For 74 years, Alaska Airlines has been providing world-class domestic airline service. Understanding and responding to customer needs is the key to success in the increasingly competitive domestic airline industry, where margins are small and customer loyalty is prized. Over the years, Alaska Airlines acquired a great deal of customer...
- Tags: Alaska Airlines, Process Improvement, Financial Planning, Quality, Business Operations, Finance
- Case studies
- Printek Case Study: American Airlines
- Printek's PrintMaster 850 was recently approved for use throughout American Airlines Maintenance group by E.D.S. / Sabre. Extensive tests were performed by the Platform Development Group on the PM850 and PM850 w/Ethernet. After two months of testing, the PrintMaster 850 was given the green light, and is now the preferred...
- Tags: American Airlines, Printek, Printers, Hardware, Peripherals
- Case studies
- Continental Airlines: One Place to Point
- Continental Airlines explains why using a single vendor for its IT infrastructure - specifically HP - is the best solution.
- Tags: Hewlett-Packard Co., Continental Airlines Inc., Strategy, Management
- Webcasts 2007-01-01
- Continental Airlines Optimizes Its Network Design Process Across the Enterprise
- Designing, maintaining, and supporting an efficient Information Technology IT infrastructure can be a daunting task for any company, especially for a corporation such as Continental Airlines with hubs, facilities, offices, and personnel scattered across the globe. That's why Continental Airlines is working with consultants at Microsoft Corporation to optimize its...
- Tags: Continental Airlines Inc., Network, Information Technology, Microsoft Corp., Network Design, Strategy, Management
- Case studies 2004-06-01
- Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek
- Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all...
- Tags: Southwest Airlines Co., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- A380 dingo airlines virtual (exe)
- A 380 has come to dingo airlines virtual. Download this then launch flight simulator 2004 and fly.
- Tags: Airline
- Software downloads 2006-11-06
- American Airlines uses Sybase IQ to conduct fast ad hoc queries to uncover fraudulent ticketing.
- American Airlines is the world’s largest carrier, serving more than 250 cities in 41 countries with 1,100 airplanes and approximately 4,400 daily flights. The airline processes approximately 125 million transportation documents on an annual basis. For any airline, identifying fraudulent transactions, which are usually unintentional but quite...
- Tags: Airline, American Airlines, Sybase Inc., Databases, Enterprise Software, Software, Data Management
- White papers 2004-11-04
- What if...OS zealots ran major airlines?
- THE AIRLINES NEED TO BE VIRUS SCANNEDThat should do it!Happily, Jet Blue runs an airlinewhere you can wait 11 hours before your job is set to processed, being told all the time you're about to get going, where the garbage queue fills up and is not collected, input runs out...
- Tags: BALTHOR, software, operating system
- Discussion threads 2007-02-27
- HP ProCurve Networking Case Study: Frontier Airlines
- Frontier Airlines, a low-cost airline, provides service to 37 U.S. cities and major cities in Mexico. Frontier Airlines is a stellar example of an airline succeeding in spite of a challenging industry environment. Company executives have structured a business built upon scalability-one that can expand efficiently and securely based on...
- Tags: Airline, Hewlett-Packard Co., HP ProCurve, Frontier Airlines, Utility Computing
- Case studies
- Austrian Airlines Portal for Pilots' Tablet PCs Meets Security Guidelines
- Security is a priority around air travel. In 2004, Austrian Airlines launched a project to create a secure Web-enabled portal that delivered pilot documentation to tablet PCs. Working with Microsoft Gold Certified Partner mii, Austrian Airlines created their electronic flight rules and communication portal named "eFORCE" and deployed handheld devices...
- Tags: PC, Tablet PC, Microsoft Corp., Organization, Portals, Tablets, Web Technology, Notebooks, Security, Internet, Hardware, Notebooks & Tablets
- Case studies
- Southwest Airlines Flies High With Real-Time Flight Data
- In the airline industry, Southwest Airlines is considered a true maverick. By shaking up the rules of flying and improving upon inefficient industry norms, Southwest has quickly grown to the fourth-largest domestic carrier. SWIFT is a flight management tool consisting of applications for managing the fleet of aircraft and dispatching...
- Tags: TIBCO Software Inc., Southwest Airlines Co., Messaging, Groupware, Strategy, Enterprise Software, Software, Management
- Case studies
- Korean Airlines Improves Cross-Divisional Project Management and Reduces Risk Using Microsoft Enterprise Project Management
- Korean Airlines has rapidly soared to the rank of thirteenth largest airline in the world. To better manage a proliferation of projects and teams, Korean Airlines recently updated its Microsoft Enterprise Project Management solution to take advantage of enhanced features in the 2007 Microsoft Office system. The solution will enable...
- Tags: Airline, Microsoft Corp., Korean Airlines, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies
- Regulatory Compliance Case Study: Continental Airlines
- Continental Airlines has the distinction of being the sixth largest airline in the world and, according to a 2005 Zagat survey, the top U.S. carrier in terms of customer satisfaction. Continental Airlines needed to comply with government-mandated regulatory requirements such as Sarbanes-Oxley and the Payment Card Industry PCI data security...
- Tags: McAfee Inc., Continental Airlines Inc., Regulatory Compliance, Networking, Security, Human Resources, Policies And Procedures
- Case studies 2006-01-01
- Information wants to be free, including air ticket prices
- Bottom line: When you book a flight, you’ve now got a better chance than ever to know when to buy. Does it matter?Making Customers Feel Cheated is a Great Way to Build LoyaltyI have never understood why airlines felt it was beneficial to have such a dynamic pricing model. ...
- Tags: Pricing, johnbartley
- Discussion threads 2007-05-22
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