Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- The Most Easy-to-Use and Comprehensive 100% Web-Based Service Desk
- UniPress developed FootPrints to address the void in the market for an easy-to-use and comprehensive system that puts control in the hands of the customer support or help desk manager - without high costs, programming, dedicated staff, or complex administration. This proven, award-winning 100% web-based service desk solution eliminates expensive...
- Tags: Service Desk, Web, UniPress Software, Programming, Help Desk, It Services, Call Centers, Development Tools, It Operations, Software Development, Software/Web Development
- White papers 2006-03-02
- FootPrints Help Desk Software for Windows (exe)
- FootPrints Web-based help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You'll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, e-mail, Web, live chat, and...
- Tags: Agent, Microsoft Windows, UniPress Software, Help Desk, Call Centers, E-mail, Service Level Management, Real Estate, Change Management, It Operations, Online Communications, It service Management, Business Operations, Tools & Techniques, Management
- Software downloads 2005-10-29
- Make Your Service Desk “Dynamic” with Direct Access to Corporate Contact Records in LDAP-based Directories
- Download this white paper from UniPress Software to learn how integrating your organization’s LDAP address book with its service desk operations can reduce overall support costs and boost help desk productivity. This informative document highlights the critical components of LDAP address book integration and introduces six key issues to consider...
- Tags: Service Desk, Microsoft Access, UniPress Software, LDAP, It Services, Directory Services, Enterprise Software, Software
- White papers 2004-09-01
- Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software
- Habitat is an innovative and well established upper market home furnishings and accessories retail company whose head office is located in the United Kingdom. The challenge for them was to replace the previous process located in France with a more user-friendly, efficient, and localised operation that would give their users...
- Tags: Service Desk, Web, Information Technology, U.K., Habitat, UniPress Software, Theron, It Services, Retail
- Case studies
Additional Resources
- Which Help Desk Software
- Our current help desk software, DK is no longer being supported. I need to recommend ten Help Desk software to my director. Our budget is about $300k. Any info of top 10 helpdesk links or recommendation would be very helpful.Thank you.Service Request/Ticketing software?If you are looking for service request and/or...
- Tags: jett69@..., help desk, Help Desk Software
- Discussion threads 2007-02-06
- FootPrints and SalesNet: Uniting On-Demand Sales CRM With the Service Desk
- In this webinar, you will see the new integration between two best-of-breed, web-based sales and and service desk solutions: Salesnet and FootPrints. This alliance integrates Salesnet's sales-focused CRM with UniPress' FootPrints service desk, providing a cost-effective solution to centrally guide, track, and manage both sales and service desk activities and...
- Tags: Service Desk, Salesnet, On-demand, It Services, Sales Strategy, Sales
- Webcasts
- Product review: FootPrints, a help desk tool
- When evaluating help desk call-tracking software, you should consider your organization's practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the program's reporting and adaptability. With these criteria in mind, let's examine FootPrints, a completely Web-based help desk solution...
- Tags: agent, FootPrints, help desk, Janice Ward, tool
- Technical articles 2003-08-05
- You CAN find good help desk software for under $10,000
- If you thought only large IT support organizations could afford help desk software, think again. Here are five help desk packages for under $10,000. One might be perfect for you.If you work at a small or midsize help desk, finding good call tracking software on a tight budget can be...
- Tags: Call centers, Asset management, Janice Ward, Kemma Software, BridgeTrak, Track-It, Blue Ocean Software, help desk
- Technical articles 2001-05-30
- project management/workorder tracking system
- anyone know of a good issue tracking app thats open source? we currently use trackIT to keep up with work orders, but have been unhappy with how slow it is at times and the fact it is only good for windows and IE.we need something flexible, open platform (for mac...
- Tags: Linux, Operating systems, UNIX, open source, Request Tracker, Bugzilla
- Discussion threads 2005-09-20
- Cheap Software Toolbar (exe)
- The toolbar to get cheap software with one single click. It also includes reference software, educational software, dvd copy software, accounting software, Internet software, graphic software, computer software, trialwares.
- Tags: Software, Toolbar, Tools & Techniques, Management
- Software downloads 2007-01-09
- ActiveQuality ISO 9000 Software (zip)
- Open Mind Solutions provides the most flexible and adaptable standards management system software solutions for your business. Quality Management Software, Environmental Management Software, HACCP software, Health and Safety management software, 1 CFR Part 11 Compliant, Business process management software, Capa Software, Compliance Management Software, document management software, internal and audit...
- Tags: System Software, OPEN MIND SOLUTIONS, Tools & Techniques, Document Management, Content Management, Managerial Accounting, Management, Enterprise Software, Software, Finance
- Software downloads 2006-10-16
- Software Developer Needed Entrepreneur
- XMicro.com is looking for someone willing to split profits with our company and take part in an exciting opportunity. XMICRO a leader in wireless Bluetooth products is looking to expand and develop software. We are looking for someone who can develop software for us and work closely with our CTO...
- Tags: software
- Discussion threads 2005-08-15
- Software Installateur (zip)
- Software Installateur can install software on remote PCs. The goal of this software is to puzzle out problems like: a usual user haven't the administrator rights, therefore he can't install a software X--the Software Installateur installs a software X while the users are working. The user isn't stopped in his...
- Tags: Software, Tools & Techniques, Management
- Software downloads 2005-12-01
- WTM Software Distribution (exe)
- Make your software better known. With WTM Software Distribution it is the first way to send your software to hundreds of software archives around the world. WTM Software Distribution submits your software in software archives, automatically. Use WTM Software Distribution how often you want (if you have got a new...
- Tags: Software, WTM Software Distribution, Tools & Techniques, Management
- Software downloads 2007-01-24
- The Lucrative Software Machine (zip)
- New software machine cranks out unique software with sound, images, Web content, and more effortlessly. Now you too can create your own software with this amazing tool. Create Your Own Software In Just A Few Clicks. Instantly See Software Created. Make Instant Sign-up Gifts For Subscribers. Add Bonuses To Your...
- Tags: Software, Tools & Techniques, Management
- Software downloads 2007-01-12
- Software Submit (zip)
- Software Submit has a list of 325 software sites which accept software/freeware from developers. Submit your software to all these sites easily with Software Submit. Software Submit has the largest list of sites plus it is the only FREE software submitter available on the Internet.
- Tags: Software, Software Submit, Tools & Techniques, Management
- Software downloads 2006-06-02
- stealth software
- I am looking for any software that will detectprograms , files and or software that is running in stealth mode?Re: stealth softwareI have put a link here that i hope will be of use to you.http://software.ivertech.com/_ivertechSearch1_stealth.htm
- Tags: Tools & Techniques, steve_welch0@..., stealth software
- Discussion threads 2007-10-30
- Software
- I want to know is the a software that can be used to recover info or data on disk or hard drive after it had been deleted or formated. If there is where can i get this software?RE: SoftwareThis is the one that has helped me out. And it's free.http://tinyurl.com/2ha75o
- Tags: Tools & Techniques, saint_nodi@..., software
- Discussion threads 2007-11-15
- Software Collection Manager (exe)
- Software Collection Manager can make Software CD's, DVD's or even create a Software Collection on a USB Memory Stick, allowing you to quickly install your favorite software on another PC. You can make a Web Site from your Software Collection, allowing access via the internet. The Software provides facilities to...
- Tags: Software, Cambiel Software Solutions, Tools & Techniques, Management
- Software downloads 2007-11-29
- Business Case for Better Software Practices
- Companies that invest in improved software development practices have found that their investments pay off. Improved software practices offer ROIs of 500%--and significantly more in many cases. The ROI of improved software practices is dramatically higher than the ROIs offered by virtually any other business investment. But only a handful...
- Tags: Business Case, Software, ROI, Software Practice, Roi/Tco, Tools & Techniques, Finance, Managerial Accounting, Management
- White papers 2008-06-01
- << Previous
- page 1 of 1
- Next >>
