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- What/how would you document to guard against 1-person failure point in IT?
- What/how would you document to guard against 1-person failure point in IT?I am a single-person I.T. Department for a non-profit child welfare agency, managing 150 users, 100 desktops, 6 servers, and all aspects of technology. We have our email, database, app, file, and print servers, phone system (within a...
- Tags: password, security, management, disaster, documentation, risk, planning, Understaffed, it management, backup, network, server, information technology
- Discussion threads 2006-04-12
- Delete user profiles in Windows 2000 Pro with Delprof.exe
- A question on profile agingAs I visit users desktops, I go through the list of profiles on the machine especially the shared systems via the System Properties-> Advanced-> User Profiles-> Settings tool. However, looking at the "modified" date, they all have the current date, even if the user has...
- Tags: Delete User Profile, delprof, Delprof.exe, hardware, Microsoft Windows, Microsoft Windows 2000, profile aging, profileS, Understaffed
- Discussion threads 2005-11-01
- "Unable to Relay" problem from exchange 2003
- Greetings,Ever since upgrading to Exchange 03, some users have issues sending or replying to emails from some domains. A NDR gets generated in one of two forms:"The following recipients could not be reached: 'dave@somewhere.com' on 2/1/2005 9:57 AM ...
- Tags: domain, e-mail, Microsoft Exchange Server 2003, server, Understaffed
- Discussion threads 2005-02-28
- Making default entries in Active Directory?
- Greetings,When I set up a user's account, I typically provide as much info on the properties as I can (for hopefully future use)- things like the company address, default logon script, and other settings global to all users. Is there a way to make 'default' entries somewhere in AD...
- Tags: Understaffed, hardware, Microsoft Windows Active Directory
- Discussion threads 2005-02-28
Additional Resources
- Handling the drive-by interruption
- Drive-by interruptionsI love the term. Even in a single office environment, trying to stay focused on one task without interruptions is difficult, if not impossible. (Okay now, where was I?)Corporate PolicyWhen I was on desktop support, we were so understaffed that I had to come up with a triage process...
- Tags: Joseph_R
- Discussion threads 2007-10-10
- Office XP Signatures
- Current Scenario:All users use various email signatures. No restrictions.COO wants all users to use the same signature.Proposed Solution:IT has prepared an HTML template. Place template in a network share and direct users to configure their own Outlook to use said template and make necessary indentifiable modifications. Send out...
- Tags: BlitzSonik, Microsoft Office, Microsoft Office XP, software
- Q&A 2004-10-20
- Talking Shop: Are you working too much?
- Find out why tech workers work so much Cell phones, pagers, laptops, PDAs, wireless networking devices, and broadband Internet connections continually link thousands of IT professionals to the workplace. But is this perpetual link a good thing? Apparently not, according to the results of our recent Pervasive Workplace survey....
- Tags: Hour, Information Technology, IT Professional, Figure, Strategy, Marketing Research, Wi-Fi, Wireless, Management, Marketing, Bill Detwiler
- Technical articles 2001-02-21
- How many support staff?
- Can anyone direct me to a resource or at least a good rule of thumb on staffing...our company recently expanded and I am writing a proposal to increase our I.T. support staff. I would like to cite something to back-up my claims that we are understaffed.Thanks!support staffonly a guide...
- Tags: Help desk, Call centers, akstephr@...
- Discussion threads 2005-05-05
- Talking Shop: Are you working too much?
- Find out why tech workers work so muchCell phones, pagers, laptops, PDAs, wireless networking devices, and broadband Internet connections continually link thousands of IT professionals to the workplace. But is this perpetual link a good thing? Apparently not, according to the results of our recent Pervasive Workplace survey. Here’s what...
- Tags: Broadband Internet, Bill Detwiler, Figure B
- Technical articles 2001-02-21
- Not enough people to get the job done and how to communicate to executives
- I am an IT manager responsible for 5 locations in five different states. Total number of computer users is about 300 and we have about 50 servers. I have four people on staff. Current projects for this year include collapsing the 5 domains into one and collapsing...
- Tags: rtossey, staffing, communicating with executives, unrealistic expectations, it management, job
- Discussion threads 2006-04-01
- How do you handle help desk staffing during the holidays?
- I recently heard from a friend of mine who does tech support at another university. He's burnt out. In fact, he says in his email: "Work: I [expletive deleted] hate it." The things putting my pal under strain will sound familiar to many of you: an understaffed...
- Tags: Staffing, Morale, Help Desk, Call Centers, It Operations, William Jones
- Blog posts 2007-12-28
- To Leave or not to leave? That is the question
- Five months ago I was promoted to QA Manager after working for one year at my company. The day the old manager told our group he was going to another department I put in my two weeks notice because I had been offered another job. Since I had been handling...
- Tags: advise, boyle_heights@..., career, job, QA, salary
- Discussion threads 2006-09-18
- The art of asking for a favor
- IT managers who are overworked and understaffed may find the help they need just by asking. This week's installment of Artner's Law explains how to avoid the pitfalls when asking for a favor.A few weeks ago, I wrote a column called “The art and science of ‘I don’t know,’” in...
- Tags: Bob Artner, Artner
- Technical articles 2001-01-11
- Manager seeks help now that the honeymoon is over
- A manager in the job for a year notices that his team has begun finding fault with his decisions. What can he do to turn things around?Let human resources manager and technical recruiter Tim Heard find the answers to your HR questions. Tim shares hints and tips on a host...
- Tags: Team management, Tim Heard, team
- Technical articles 2002-07-23
- Manager seeks help now that the honeymoon is over
- A manager in the job for a year notices that his team has begun finding fault with his decisions. What can he do to turn things around?This article originally appeared on Builder.com’s sister site, TechRepublic.com.Let human resources manager and technical recruiter Tim Heard find the answers to your HR questions....
- Tags: Team management, Tim Heard, team
- Technical articles 2002-08-13
- Don't make training an afterthought
- Have you ever been involved in training that was not well planned or was simply an afterthought? A TechRepublic reader tells how focusing on the project at hand while neglecting the training that will be needed down the line affected his company's telephony integration.“What is the lesson I learned? When...
- Tags: Workforce management, Elisa Suiter, training
- Technical articles 2000-01-04
- And so...Gartner has finally joined the bandwagon
- So today, I read that Gartner has finally jumped on the open source bandwagon. I honestly thought this was a hold over April Fools joke. Seriously. In my time in the open source community (as well as my time when I actually had a physical office at TechRepublic -- the...
- Tags: Gartner Inc., Linux, Open Source, UNIX, Operating Systems, Software, Jack Wallen
- Blog posts 2008-04-06
- Prevention and proper staffing are keys to dealing with security breach laws
- California is set to enact its Database Security Breach Notification Act in July, but the president of a self-described company of hackers wants to know how that law can be enforced.Gary Morse, president of Razorpoint Security Technologies, Inc., told TechRepublic he supports the idea behind the new California law and...
- Tags: Karen Ann Kidd, Morse Plc., security
- Technical articles 2003-07-01
- Are helpful power users a bane or boon?
- One way to adjust for an overworked help desk is to train your IT-minded end users to help with low-end support. Join the IT Debate, and let us know whether you think power-user support programs are shortsighted Band-Aids or beneficial cost-savers.Some IT departments are finding that they can significantly reduce...
- Tags: Call centers, NETWORKING, Mike Walton, power user, help desk, information technology
- Technical articles 2001-09-10
- IT Training - Reward Employees
- Looking for ideas on how to reward employees who actually do take advantage of training courses and funds offered by your employeer.We have several free courses available but very few of our staff are taking advantage of themThat's unusual.In most companies the employees complain bitterly about the UNAVAILABILITY of training....
- Tags: information technology, it management, jengianfrancesco@..., motivate, rewards, theduke@..., training
- Discussion threads 2005-08-01
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