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- Pic: The ultimate help desk policy
- In lieu of the complex and often condescending policy documents that dictate when, where, and how your Help Desk staffers will interact with end users, just hang this sign. It pretty much guarantees a rapid decline in help desk tickets,...
- Tags: Help Desk, Call Centers, It Operations, Jay Garmon
- Blog posts 2007-08-28
- Macros (exe)
- Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (F1, F2.) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your...
- Tags: Macro, Help Desk, Call Centers, It Operations
- Software downloads 2006-10-26
- Group Policy will not work on one PC
- I have one user who's PC will not turn on the account lockout policy. It is a new Dell Optiplex 745. The old PC had no such problem. When I swapped the new one out with the old PC, the old PC account lockout worked after the...
- Tags: Desktops, pweber@..., group policy, old PC, PC
- Discussion threads 2007-11-16
- Windows Group Policy Quick Guide
- One way for help desk technicians and network administrators to reduce help desk calls and protect their networks is to limit the damage that curious users can cause by meddling with desktop and server settings. A great tool for preventing potentially harmful tinkering is Windows Group Policy. This Quick Guide...
- Tags: Group Policy, Help Desk, Call Centers, Microsoft Windows, It Operations, Operating Systems, Software
- Download resources 2004-10-11
- No access to local group policy
- I created an Active Directory Group Policy to locke down the desk top. Where I used to work and they used AD Group Policy you could still drill down to the local GPedit.msc and make changes so you could trouble shoot. For example give that user you are...
- Tags: Microsoft Windows Active Directory, Directory services, tracey@..., group policy
- Discussion threads 2007-08-21
- Web Help Desk (dmg)
- The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. Being a Web-based, platform independent solution, the Web Help Desk provides a low cost of ownership, ultimate...
- Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management
- Software downloads 2008-06-17
- Examine the new Ultimate Extras available for Windows Vista Ultimate
- If you're running Windows Vista Ultimate and have already upgraded to SP1, then you now have access to two new Ultimate Extras. The first set of new Ultimate Extras is called Windows Sound Schemes and consists of two sound schemes for Windows Vista, appropriately called Glass and Pearl. The second...
- Tags: Microsoft Windows Vista, Microsoft Windows Vista Ultimate, Greg Shultz, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software
- Download resources 2008-04-30
- Web Help Desk (exe)
- The Web Help Desk software offers an industry-leading feature set that allows you to dynamically route track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. As a 100% Web based, platform independent solution, the Web Help Desk provides a low cost of...
- Tags: Service Desk, Web, MacsDesign Studio, Channel Management, Service Level Management, It Services, Marketing, It Operations, It service Management
- Software downloads 2008-06-13
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Ultimate Lightning 2 Screensaver (exe)
- The Ultimate Lightning 2 Screensaver contains 91 high quality digital photos of intense lightning. This is the ULTIMATE Lightning Screensaver set available on the internet. Download the Ultimate Lightning 2 Screensaver today and try it out for yourself.
- Tags: Screensaver, Lightning, Ultimate Lightning 2 Screensaver, Digital Cameras, Digital Photography, Internet, Consumer Electronics, Personal Technology
- Software downloads 2006-11-10
- Ultimate Lightning 1 Screensaver (exe)
- The Ultimate Lightning 1 Screensaver contains 89 high quality digital photos of intense lightning. This is the ULTIMATE Lightning Screensaver set available on the internet. Download the Ultimate Lightning 1 Screensaver today and try it out for yourself.
- Tags: Screensaver, Lightning, Ultimate Lightning 1 Screensaver, Digital Cameras, Digital Photography, Internet, Consumer Electronics, Personal Technology
- Software downloads 2006-11-10
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- Password Policy Reverts Automatically
- We had changed the password policy of our server but it restores its default values automatically afters some minutesPlz explain why it happensthank uIf it is on a domain, the domain policy over writes local policy.Check the password age,if the machines is part of domain,then policy needs to get a...
- Tags: password, Password Policy, sureshtech_aagac@..., windows
- Q&A 2005-05-26
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- KRyLack Ultimate Keylogger (exe)
- Ultimate Keylogger is an all-round monitoring solution. It monitors all activities on computer systems including applications, keyboard, passwords, clipboard, chat, email, and visited Web sites. Ultimate Keylogger is completely undetectable. Ultimate Keylogger displays reports in Web format or sends zip-compressed and encrypted activity reports invisibly via email, FTP, or network.This...
- Tags: keylogger, krylack software, viruses and worms, security
- Software downloads 2008-08-06
- PKI Policy Note
- This PKI Note provides general information about PKI policy, the role that policy plays in a PKI and how that policy applies to both traditional and PKI-enabled business environments. It also addresses the documentation required to support a PKI policy, what is specified in a PKI policy, how a...
- Tags: Policy, PKI, Authentication/Encryption, Digital Security, Network Security, Security, Networking
- White papers 2001-03-01
- Why you should perform regular security audits
- Rethink of network security policy desperately needed!I agree about the need for regular network security audits. What I think is as important is a rethink of the existing network security policy. The last time the department network security policy was looked was when a fast talking consultant dumped a colorful...
- Tags: http://www.data-recovery-reviews.com, network, network security, network security policy, security, security audit, security audits, security policy
- Discussion threads 2005-10-24
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
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