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- UK Health Service Delivers Faster IT Support to 10,000 Users With New Business Helpdesk Support
- Leicestershire Health Informatics LHIS in the UK wanted to re-think its IT support strategy. It needed to meet existing Service Level Agreements SLAs for its 10,000 users faster, and more affordably. LHIS chose Dell Business Helpdesk Support, which enables in-house IT support staff to deliver high quality, technical support service...
- Tags: Dell Computer Corp., Information Technology, UK Health Service, Help Desk, Strategy, Service Level Management, It Operations, Management, It service Management
- Case studies 2007-10-10
Additional Resources
- Health Spa Guru - Spas in the UK (exe)
- A relaxing compilation of health spa photos featuring spas in the United Kingdom. This screensaver features spas available on the Health Spa Guru Web site. Health Spa Guru provides a comprehensive directory of health spas across the world. Find everything from day and hotel spas, to medical and wellness centres....
- Tags: Health Care, Health Spa Guru, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Software downloads 2008-08-11
- Oracle Case Study: Health Care Service Corporation
- Health Care Service Corporation HCSC wanted to better serve employees and management with self-service applications, eliminate paper, streamline HR and benefits processes, and consolidate and web-enable its time and attendance systems. Health Care Service Corporation upgraded to Oracle's PeopleSoft Enterprise 8.8, including six employee self-service applications and three manager self-service...
- Tags: Oracle Corp., Health Care, Self-service Application, Benefits, Vertical Industries, Healthcare, Human Resources, Enterprise Software, Software
- Case studies
- First NHS Trust to Achieve Gold Accreditation
- The South West Yorkshire Mental Health Trust SWYMHT Health Informatics Training Service provides training to mental health and primary care staff, service users and carers across the Wakefield health community. The team knew that it was delivering a high volume service but was eager to show that the service was...
- Tags: Health Care, Training, Vertical Industries, Benefits, Healthcare, Workforce Management, Enterprise Software, Software, Human Resources
- Case studies
- Leicestershire Health Informatics Service - All the right connections
- SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connecting for Health and featuring Touchpaper customer Leicestershire Health Informatics Service LHIS. Touchpaper's IT Business Management ITBM solution was selected by...
- Tags: Health Care, Touchpaper Software, SupportWorld Magazine, E-health, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- White papers 2007-07-01
- AOK Systems GmbH Creates Foundation for Health Insurance Data Service
- AOK Systems GmbH develops complete SAP-based and individual IT solutions, focusing on statutory health insurance. The challenge was to establish a health insurance data service and provide up-to-date, interoperable administrative data on insured persons in accordance with the requirements laid down by Gematik, the organization responsible for telematics applications relating...
- Tags: Health Insurance, Oracle Corp., Health Care, AOK Systems GmbH, Benefits, Healthcare, Insurance, Vertical Industries, Human Resources, Business Operations, Corporate Insurance, Enterprise Software, Software
- Case studies
- Case Study: eProcurement in the NHS - NHS Purchasing and Supply Agency
- The NHS Purchasing and Supply Agency works with around 400 NHS trusts and health authorities and manages 3,000 national purchasing contracts, influencing around half of the £7 billion spent in the NHS on purchasing goods and services in the health service in the UK. More than 100 NHS organisations and...
- Tags: Agency, E-procurement, Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- I-CODE Brings the Benefits of RFID to Blood Sample Tracking
- Proxximity Systems Ltd. has developed an I·CODE-based system to accurately track blood samples. Currently undergoing UK trials at the Pathology Laboratory of the Portsmouth NHS National Health Service Trust, Proxximity's BioTag Positive ID System has already shown major reductions in administration time, both during sampling and laboratory processing. And with...
- Tags: U.K., RFID, Benefits, Workforce Management, Vertical Industries, Healthcare, Wireless, Security, Biometrics, Human Resources, Enterprise Software, Software
- Case studies
- Cisco Case Study: Compass Health
- Compass Health is a non-profit full-service provider of behavioral health and drug rehabilitation services in Washington state. Compass Health's communications system was comprised of seven different Private Branch Exchanges PBXs and key systems throughout its network in addition to Verizon's CentraNet service at many of its locations. Compass Health did...
- Tags: Health Care, PBX, Cisco Systems Inc., Compass Health, Telephony, VOIP, Networking, Telecommunications
- Case studies
- LifeNet Health: Biomedical Alloengineering Organization Uses High Technology to Provide High Touch Service
- LifeNet Health prides itself on its safe, efficient, and compassionate service to donors' families, to patients, and to the healthcare professionals who perform life enhancing or lifesaving transplants using LifeNet Health allografts. To honor that commitment and improve operational efficiencies, management replaced one IT system and upgraded another to create...
- Tags: Financial, Biomedical, Health Care, Microsoft Corp., Service, Healthcare, Vertical Industries, Benefits, Financial Accounting, Enterprise Software, Software, Human Resources, Finance
- Case studies
- Sutter Health Expands Electronic Health Records With HP
- Sutter Health is a leading not-for-profit network of hospitals, doctor organizations and other health care service providers that serves over 100 communities in Northern California. Sutter Health needed a way to support its quickly expanding Electronic Health Records EHR application in a way that would deploy quickly, expand easily, and...
- Tags: Hewlett-Packard Co., Sutter Health, Electronic Health Record, E-health, Data Centers, Healthcare, Storage, Hardware, Data Management
- Case studies
- TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
- As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk...
- Tags: Service Desk, BMC Software Inc., ITIL, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- MB Health Astrology (exe)
- MB Health Astrology tells you about your health, well-being and the dietary recommendations based on your Sun Signs. The program gives you an insight into your health related issues, thus helping you to live a healthy, peaceful and a happy life. MB Health Astrology generates a comprehensive health report based...
- Tags: Health Care, MysticBoard, MB Health Astrology, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Software downloads 2008-05-19
- Information System for Oral Health (ISOH): 2005 Computerworld Honors Case Study
- In the past, patient access to public dental services has been on the basis of queuing at local dental clinics on first-come, first-served basis. A new model and work practice had to be developed to arrange dental appointments and deliver a prioritized service based on the condition of the patient,...
- Tags: Information System, Patient, Computerworld, International Data Group, Strategy, Management
- Case studies
- IT Security Health Check
- A routine UK-based security check performed by QinetiQ for a particular blue-chip client very quickly turned into an extraordinarily serious global issue. As QinetiQ's experts did routine testing on the client's UK intranet, they found they could access the company's site around the world. This was a wake-up call for...
- Tags: QinetiQ Ltd., IT Security, Information Technology, Hacking, Security
- Case studies
- Web Service Health Modeling, Instrumentation, and Monitoring: Developing and Using a Web Services Health Model for the Northern Electronics Scenario
- This paper describes how Northern Electronics uses a health modeling approach to design, implement, and operate manageable Web services in the product shipping solution. The health modeling approach encompasses the process steps of detection, verification, diagnosis, recovery, and re-verification. The paper shows how a solution architect translates a set of...
- Tags: Web, Web Service, Monitoring, Health Care, Electronics, Microsoft Corp., Vertical Industries, Benefits, Healthcare, Channel Management, Enterprise Software, Software, Human Resources, Marketing
- White papers 2005-09-01
- HP OpenView Management Suite Using Radia
- Seattle-based Group Health Cooperative is the second largest consumer-governed health care system in the United States. They sought to build a service-oriented IT infrastructure that would support the company's adaptive enterprise strategy. The goal was to create an electronic infrastructure that is just like a utility - always available and...
- Tags: Hewlett-Packard Co., Health Care, HP OpenView, E-health, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies
- MB Well Being Health Astrology Suite (exe)
- Maintaining your health and well-being is something that requires constant adjustments keeping pace with the changing circumstances. MB Well Being Health Astrology Suite contains Health Astrology, Food Astrology, Zodiac Yoga, Fruit Astrology & Zodiac Healing Sign. This program gives you an insight into your overall health and health related issues...
- Tags: health care, mysticboard, mb well being health astrology suite, vertical industries, benefits, healthcare, enterprise software, software, human resources
- Software downloads 2008-08-05
- Sheffield PCT Gets the Message Across With InstantAtlas
- Under the UK's National Health Service NHS, some 152 Primary Care Trusts PCTs hold responsibility for providing health and social care locally to make sure community needs are being met. As part of its remit to engage with the local population to improve its health and wellbeing, Sheffield PCT, like...
- Tags: Health Care, GeoWise, Sheffield PCT, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies 2007-08-09
- Bluetooth Connectivity Issues for M-Health Applications
- M-health system has been defined as combination of "mobile computing, medical sensor, and communications technologies" for health-care. As a mature short-range wireless technology, Bluetooth has been used in healthcare areas to improve the flexibility for patients, medical doctors or nurses to access the health service. This paper addresses the Bluetooth...
- Tags: Health Care, M-health System, Vertical Industries, Bluetooth, Benefits, Healthcare, Wi-Fi, Enterprise Software, Software, Wireless, Human Resources
- White papers 2005-09-18
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