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TechRepublic Resources
- Track turnover in your organization with an employee separation checklist
- Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a tools designed for that purpose. The TechRepublic Employee Separation Checklist, available in this free download,...
- Tags: TechRepublic Inc., Turnover, Help Desk, Call Centers, Productivity, It Operations
- Download resources 2000-09-19
- Department Size?
- I would like to take a straw poll of the community here, as I was wondering if there was a direct correlation between the numbers of staff in the IT department, and the company's turnover.There will be a relationship, obviously, but are the staffing levels roughly consistent in end user...
- Tags: Rogue Leader
- Discussion threads 2006-04-25
- IT Organization Change
- Tim is an IT manager of 12 IT professionals team in an world wide company. Tim has sound knowledge in IT infrastructure and applicaiton support. Tim works hard to drive IT to meet the businees's required and he got appriciates from his manager of the business function, General Manager. However,...
- Tags: Tim, turnover, organization change, philip.wang@..., it management, information technology
- Discussion threads 2006-02-21
- Tech hiring on the rise
- Stay on top of the latest tech news with our free IT News Digest e-newsletter, delivered each weekday. Automatically sign up today!By ...
- Tags: Recruitment & Selection, hiring, voluntary turnover, survey, turnover, technology industry, layoff
- Technical articles 2004-09-01
Additional Resources
- 'Why Do We Bother?': Recruitment and Training in a Call Centre
- Many call centres appear to have rather involved recruitment and training processes and yet, there remains a high level of turnover and burnout reported within the industry. There appears to be a number of paradoxes within the management of the growing call centre sector. This paper considers one of these...
- Tags: Recruitment, Training, Workforce Management, Human Resources
- White papers 2005-02-24
- Contact Center Costs: The Case for Telecommuting Agents
- In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. Traditional high turnover rates, leading to additional costs for new hire training and hidden costs of lower productivity, have amplified the total costs of staffing the contact center on an annual...
- Tags: Contact Center, Call Centers, Telecommuting, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software
- White papers 2006-07-01
- Growing Old Together: Firm Survival and Employee Turnover
- Labor market outcomes such as turnover and earnings are correlated with employer characteristics, even after controlling for observable differences in worker characteristics. The paper argues that this systematic relationship constitutes strong evidence in favor of models where workers choose how much to invest in future productivity. Because employer characteristics are...
- Tags: Worker
- White papers 2005-04-26
- HOPPE Reduces Manufacturing Costs and Increases Turnover With Integrated ERP Solution
- Enjoying approximately 20% market share, HOPPE is the European market leader in developing, producing, and marketing door and window hardware systems. HOPPE wanted to increase turnover and integrate geographically distributed manufacturing plants to improve operational efficiency. The challenge was to achieve greater control over production processes to reduce manufacturing costs....
- Tags: ERP, HOPPE, Manufacturing
- Case studies
- Metro Cash & Carry Cuts Labour Costs, Boosts Customer Service
- In 2002, Metro Cash & Carry, with a ?25 billion turnover and 77,000 employees, began taking a hard look at its employee scheduling and forecasting methodology. In 2002, Metro Cash & Carry, with a ?25 billion turnover and 77,000 employees, began taking a hard look at its employee scheduling and...
- Tags: Customer Service, Forecasting, Sales Force Management, Sales
- Case studies
- SkillCheck Case Study: Direct Energy Essential Home Services
- Direct Energy Essential Home Services, Canada's leading energy retailer and home services provider, is a division of Centrica plc, Britain's leading provider of retail energy with more than 44 million customer relationships worldwide. The organization's Ontario office maintains a call center with several hundred Call Center Representatives CSRs providing customer...
- Tags: Call-center, Recruiting, Organization, SkillCheck, Call Centers, Customer Relationship Management (CRM), Recruitment & Selection, It Operations, Enterprise Software, Software, Human Resources, Workforce Management
- Case studies
- Dealing with team turnover
- Someone has left your team. Now what? There may be more opportunity here than you realize. Read these suggestions on what you should do if your team unexpectedly shrinks.Senior developers have seen their share of turnover, and they understand that it’s all a part of being in the IT field....
- Tags: Team management, Tom Mochal, team, team member
- Technical articles 2001-06-19
- Download our retention checklist to help reduce IT turnover
- IT workers typically stay with the same company for about four years before moving on. But there are steps you can take to keep your employees on board. Download TechRepublic's retention checklist for a look at how to reduce turnover and increase morale.It’s one of the most surprising facts about...
- Tags: Benefits, Lisa Kiava, Linda Pittenger, information technology, salary
- Technical articles 2001-10-19
- Use a Communication Plan for your larger, complex projects
- TestProjectEstimation of Monthly Turnover for a Company.5.Prioritize the other communication options.You have to get more priority for options that provide high value and require low effort from the project team. Because this will made the man
- Tags: sibashis.patnaik@...
- Discussion threads 2006-11-22
- Best place to work in IT
- In yesterday's blog I talked about three IT positions that were listed in the twenty Top Jobs by Money Magazine. Today, I thought I'd pass along the results of Computerworld's Best Places to Work for IT. Companies that were nominated for the distinction "received a 100-question survey asking about their...
- Tags: toni bowers, Job Satisfaction, Company Perks, Company Culture
- Blog posts 2007-06-29
- Online Small Scale Business
- I would like to start a computer based business, with less turnover and overheads. Could some one throw some light to me?. I have computer background and own a laptop.Future plan is to grow my business to the higher level like eBAY etc. Please advice how to start off -...
- Tags: PRODUCTIVITY, Web technology, philip.sony@...
- Discussion threads 2007-08-02
- Track turnover with our Employee Separation Checklist
- TechRepublic's Employee Separation Checklist can help you track the constant flow of employees in and out of your organization. Download the form, customize it to fit your organization's needs, and distribute it to department managers. When an employee leaves, their manager will complete the form and submit it to IT....
- Tags: Employee, Information Technology, Strategy, Management, Bill Detwiler
- Blog posts 2008-06-20
- Call Center Technology Solutions: Darwinian Call Centers
- Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A high turnover of people, and new agents are recruited henever there are changes - in volume, incidence and nature of the technology. This whitepaper describes...
- Tags: Call-center, Call Centers, Customer Relationship Management (CRM), Interactive Voice Response (IVR), It Operations, Enterprise Software, Software
- White papers 1999-09-01
- Manage Employees
- Employee turnover is costly in several ways. An individual invests time, money, training, and knowledge in employees, and the person wants to keep them on the staff. While employee retention is not always easy, there are a number of things that a person can do to both streamline the management...
- Tags: Webcast, training, knowledge, worker, Microsoft Corp.
- Webcasts 2006-10-20
- PIMS Plant Hire Information Management System (zip)
- PIMS has been designed and developed to assist in the Plant Hire industry. The system has been in use for five years. This very simple and easy to use system has the following features. Customer Account Profile, Invoices and Payments, analysis of machine hire e.g. costs, days allocated to hire....
- Tags: Information Management, PIMS, Strategy, Operational Accounting, Management, Finance
- Software downloads 2006-02-17
- Create a Great Team Environment
- Effective team building keeps employee turnover down and the company's profits up. One can use easy team building templates to create trust, or try an attractive award template to recognize employees for their valuable contributions. One should get the creative juices flowing with the Microsoft Office PowerPoint Professional 2003 brainstorming...
- Tags: team-building, team, Microsoft Corp.
- Webcasts 2006-10-20
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