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Adventures in Problem Management: blog roothow to change nothingA recent incident review had the following action item: "Confirm assumptions whenever possible".I blinked, then started to laugh.Who is the owner for this configuration item? Will they be able to tell me when it's done? Is this the same person that owns "Write things down", "Look...; Tags: Data Crunching, trillian_sk@..., problem management, mantra; Discussion threads 2005-05-24

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