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Additional Resources
- Help Desk Triage Policy
- The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage process in an emergency room at a medical center, certain activities within the organization are mission critical. The details provided within this policy...
- Tags: Help Desk, Call Centers, It Operations
- Download resources 2008-08-22
- Disk Triage - Expert (exe)
- Disk Triage is a utility that will size, analyze and report on the contents of your directory space. It provides access to the gathered data via a powerful Tree View, Graphs, Reports and exports to Excel, PDF, RTF, XML, HTML, Database. Disk Triage provides graphing capabilities showing the changes in...
- Tags: Disk, Disk Triage
- Software downloads 2005-06-06
- Analyzing Performance and Availability: Best Practices for Root-Cause Analysis and Triage
- See how how you can use Mercury Business Availability Center to monitor performance and availability from an end-user perspective to improve your production triage and root-cause analysis processes.
- Tags: Performance, Best Practice, Mercury Interactive Corp., Analysis, Performance Management, Human Resources, Workforce Management
- White papers 2005-04-01
- Handling the drive-by interruption
- Drive-by interruptionsI love the term. Even in a single office environment, trying to stay focused on one task without interruptions is difficult, if not impossible. (Okay now, where was I?)Corporate PolicyWhen I was on desktop support, we were so understaffed that I had to come up with a triage process...
- Tags: Joseph_R
- Discussion threads 2007-10-10
- Intelligent Dispute Resolution on the Cardholder's First Telephone Call
- The customer service representatives taking customer's calls will send most of to the chargebacks department, when all of the calls could have been explained and resolved during that very first telephone call. Customers are not getting the answers they should be getting and claim cases are created when the claim...
- Tags: Phone, Customer, Productivity, Telecom & Utilities
- White papers 2006-06-26
- Password Policy Reverts Automatically
- We had changed the password policy of our server but it restores its default values automatically afters some minutesPlz explain why it happensthank uIf it is on a domain, the domain policy over writes local policy.Check the password age,if the machines is part of domain,then policy needs to get a...
- Tags: password, Password Policy, sureshtech_aagac@..., windows
- Q&A 2005-05-26
- PKI Policy Note
- This PKI Note provides general information about PKI policy, the role that policy plays in a PKI and how that policy applies to both traditional and PKI-enabled business environments. It also addresses the documentation required to support a PKI policy, what is specified in a PKI policy, how a...
- Tags: Policy, PKI, Authentication/Encryption, Digital Security, Network Security, Security, Networking
- White papers 2001-03-01
- TechNet Webcast: Understanding Group Policy (Part 1 of 3) (Level 200)
- Group Policy in Microsoft Windows Server 2003 has almost 1,000 configurable settings. This webcast begins by guiding the attendee through the terms and concepts used in the Group Policy environment. It explains what Group Policy is, what Group Policy Objects GPOs are, and how GPOs are applied to users and...
- Tags: Group Policy, Webcast, Microsoft TechNet
- Webcasts 2006-02-08
- Password Policy
- HI,We have Windows NT Domain and we have implemented strong password policy,I would like to know one thing is it possible to implement password policy name wise like first we start implementing policy on Alphabet A then B and so on.If possible then please let me know about it.Thanks in...
- Tags: ask_anurag@..., domain, password, password policy, windows
- Q&A 2005-08-31
- Local Policy and AD
- Is there anyway to implement local policy on each XP SP2 PC in an AD environment. I have created some templates which will eventually be deployed using group policy. But as of now, our organization would like to implement them at the local policy level on the PC's? I tried...
- Tags: jshoemaker21@..., advertisement
- Discussion threads 2007-04-17
- Local Policy and AD
- Is there anyway to implement local policy on each XP SP2 PC in an AD environment. I have created some templates which will eventually be deployed using group policy. But as of now, our organization would like to implement them at the local policy level on the PC's? I tried...
- Tags: jshoemaker21@..., advertisement
- Discussion threads 2007-04-17
- Creating an IT policy that works
- Do Not GeneralizeI must disagree with the recommendation to "have catch-all clauses within your policies...." An imprecise policy is really no policy at all.Although I appreciate the legal desire to be able to reinterpret the policy at will, this eliminates the informative nature of a policy. For example,...
- Tags: information technology, it management, policy, procedure, requirements, Wayne M.
- Discussion threads 2006-01-25
- TechRepublic's Telecommuting Policy
- You've got users who want the ability to telecommute for work. Do they know what you expect from them? You can use this policy to set the rules for telecommuters. Use this policy as-is or modify to suit your specific needs. This policy's purpose is to help determe...
- Tags: TechRepublic Inc., Policy, Telecommuting, Tools & Techniques, Strategy, Security, Human Resources, Workforce Management, Management
- Download resources 2006-07-11
- Why a Security Policy?
- A security policy, in its purest sense, is a document or set of documents that defines how an organization intends to protect its assets. By definition, a security policy provides high-level guidance for the organization but does not specifically cover technologies or techniques. This paper shows how to create a...
- Tags: Security Policy, Security
- White papers 2008-04-22
- DOWNLOAD: Use this log to track and triage errors uncovered during testing
- http://techrepublic.com.com/5138-3513-5845749.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads Team
- Tags: JodyGilbert
- Discussion threads 2005-09-01
- Enforcing Group Policy
- For a week now i have been trying to diagnose the cause of ineffective group policy on a windows 2000 Proffessional client that is part of the Network of two servers running windows 2000 advanced server.I have created a goup policy that for an OU and put 4 users in...
- Tags: group policy, it management, johnmaambo@..., machine policy
- Q&A 2005-12-15
- Policy Template Editor (exe)
- Policy Template Editor eliminates the difficulty of creating and editing templates. With the use of graphical aids the Policy Template Editor will generate the complex policy template files for you automatically and without error. This makes the Policy Template Editor essential for the rollout and administration of Windows 9x, NT...
- Tags: Policy, Policy Template Editor, Microsoft Windows, Microsoft Windows NT, Microsoft Windows 2000, Workforce Management, Operating Systems, Software, Human Resources
- Software downloads 2004-12-01
- Group Policy - Policy Does Not Apply To One Person
- I have added users to the Group Policy but for one user the policy does not apply.I have checked the group membership is the same and my account administrators but can not see the the policy does not apply to this member.Any help would be appriciated.OUs?Is that one account in...
- Tags: sunny@..., group policy
- Discussion threads 2007-10-22
- Group Policy Infrastructure White Paper
- Administrators use Group Policy to specify managed configurations for groups of computers and users. Group Policy includes options for registry-based policy settings, security settings, software installation, scripts, folder redirection, Remote Installation Services, and Internet Explorer maintenance. Intended for system administrators, architects, and others who need to create and manage Group...
- Tags: Group Policy
- White papers 2003-04-24
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